Crown Castle NPS & Customer Reviews

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Crown Castle

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Crown Castle

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About Crown Castle's Brand

Crown Castle is the nation’s largest provider of shared wireless infrastructure. Among its major competitors, Crown Castle is ranked in 4th place for NPS while American Tower is 1st, and Michael Kors is 2nd. Overall, Crown Castle has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

82%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Crown Castle Ranking

^#2 / 4 of its competitors

Crown Castle NPS

Crown Castle's Net Promoter Score (NPS) is a 7 with 42% Promoters, 23% Passives, and 35% Detractors. Net Promoter Score tracks whether Crown Castle's customers would recommend using the product based on a scale of -100 to 100.

Crown Castle Overall NPS

NPS

42%	Promoters
23%	Passives
35%	Detractors

Crown Castle NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2023 36	Feb 2023	36
Mar 2023 37	Mar 2023	37
May 2023 36	May 2023	36
Jun 2023 46	Jun 2023	46
Aug 2023 31	Aug 2023	31
Sep 2023 25	Sep 2023	25
Oct 2023 23	Oct 2023	23
Nov 2023 18	Nov 2023	18
Jan 2024 13	Jan 2024	13
Feb 2024 8	Feb 2024	8
May 2024 12	May 2024	12
Sep 2025 8	Sep 2025	8

How Other Brands Compare

Crown Castle is ranked second for NPS among its competitors. American Tower and T-Mobile come in first and third, with Sprint coming in at #4.

	Crown Castle	T-Mobile	American Tower	Sprint
Global Ranking	#-	#107	#-	#-
NPS	7	-4	100	-71
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	$158.64B	$100.56B	$35.28B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Crown Castle NPS by Gender

Crown Castle's NPS was rated 60 by Male customers on Comparably.

Male

Crown Castle's NPS was rated 60 by Male customers on Comparably.

80%

Promoters

Passives

20%

Detractors

Female

N/A

Crown Castle's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Crown Castle NPS by Ethnicity

Crown Castle's NPS was rated 34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 34	Caucasian	34

Crown Castle NPS by Age

Crown Castle's NPS was rated 100 points by customers ages 46-50 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

Crown Castle NPS by Usage

Crown Castle's NPS was rated 100 points by customers who have used Crown Castle's products/services for 5 to 10 Years.

-100

-50

100

Summary	Usage	Score
5 to 10 Years 100	5 to 10 Years	100

Crown Castle NPS vs. Competitors

Compared to its competitors, Crown Castle's NPS is rated right above ExteNet Systems, and is preceded by SBA Communications.

COMPANY		NPS Score
	American Tower	100
	Michael Kors	23
	SBA Communications	20
	Crown Castle	7
	ExteNet Systems	0
	T-Mobile	-4
	Md7	-34
	Sprint	-71

Crown Castle Customer Reviews

Crown Castle Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Crown Castle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Crown Castle Customer Loyalty Score by Gender

Crown Castle's Customer Loyalty score was rated 82 by Male customers on Comparably.

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Male

82%

Yes

Female

N/A

Yes

Crown Castle Customer Loyalty Score by Ethnicity

Crown Castle's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Crown Castle Customer Loyalty Score by Age

Crown Castle's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 70%	46-50	70%

Crown Castle Customer Loyalty Score by Usage

Crown Castle's Customer Loyalty score was rated 70% by customers who have used Crown Castle's products/services for 5 to 10 Years.

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5 to 10 Years	70%

Crown Castle Customer Loyalty Score by Industry

Crown Castle's Customer Loyalty score was rated 78% by Tech industry customers.

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Tech	78%

Crown Castle Customer Loyalty vs. Competitors

Compared to its competitors, Crown Castle's Customer Loyalty score is rated right above T-Mobile, and is preceded by Sprint.

COMPANY		Customer Loyalty Score
	American Tower	100%
	ExteNet Systems	100%
	Md7	100%
	Sprint	84%
	Crown Castle	82%
	T-Mobile	82%
	Michael Kors	80%
	SBA Communications	N/A

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Crown Castle Product Quality

3.6/5

Crown Castle has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Crown Castle Product Information

Crown Castle’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Crown Castle's product the highest.

Website: http://www.crowncastle.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Business Services

Hardware and Devices

Mobile App

SaaS

Quick Insights into Crown Castle Product Quality

Crown Castle's Product Quality score was rated highest by customers ages 46-50.

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Ranked Crown Castle Product Quality the Highest

46-50	5
5 to 10 Years	5
Tech	5

Crown Castle Product Quality Score by Gender

Crown Castle's Product Quality score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Crown Castle Product Quality Score by Ethnicity

Crown Castle's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Crown Castle Product Quality Score by Age

Crown Castle's Product Quality score was rated 5 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 5	46-50	5

Crown Castle Product Quality Score by Usage

Crown Castle's Product Quality score was rated 5 stars by customers who have used Crown Castle's products/services for 5 to 10 Years.

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5 to 10 Years	5

Crown Castle Product Quality Score by Industry

Crown Castle's Product Quality score was rated 5 stars by Tech industry customers.

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Tech	5

Crown Castle Product Quality vs. Competitors

Compared to its competitors, Crown Castle's Product Quality score is rated right above T-Mobile, and is preceded by Michael Kors.

COMPANY		Product Quality Score
	American Tower	5/5
	Md7	5/5
	ExteNet Systems	4/5
	Michael Kors	3.8/5
	Crown Castle	3.6/5
	T-Mobile	3.1/5
	Sprint	1.6/5
	SBA Communications	N/A

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Crown Castle Pricing

Crown Castle ROI & Value For Money

3.5/5

Crown Castle has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Crown Castle Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Crown Castle ROI

Crown Castle's ROI score was rated highest by customers ages 46-50.

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Ranked Crown Castle ROI the Highest

46-50	5
5 to 10 Years	5
Tech	5

Crown Castle ROI Score by Gender

Crown Castle's ROI score was rated 4.1 by Male customers on Comparably.

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Male

4.1/5

Female

N/A

Crown Castle ROI Score by Ethnicity

Crown Castle's ROI score was rated 3.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5

Crown Castle ROI Score by Age

Crown Castle's ROI score was rated 5 stars by customers ages 46-50 on Comparably.

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Summary	Age	Score
46-50 5	46-50	5

Crown Castle ROI Score by Usage

Crown Castle's ROI score was rated 5 stars by customers who have used Crown Castle's products/services for 5 to 10 Years.

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5 to 10 Years	5

Crown Castle ROI Score by Industry

Crown Castle's ROI score was rated 5 stars by Tech industry customers.

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Tech	5

Crown Castle Pricing vs. Competitors

Compared to its competitors, Crown Castle's ROI score is rated right above T-Mobile, and is preceded by Michael Kors.

COMPANY		Pricing Score
	Md7	5/5
	American Tower	4/5
	Michael Kors	3.7/5
	Crown Castle	3.5/5
	T-Mobile	3/5
	Sprint	1.5/5
	ExteNet Systems	1.5/5
	SBA Communications	N/A

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Crown Castle Customer Satisfaction (CSAT)

Crown Castle Customer Satisfaction (CSAT) Score

65 / 100

Crown Castle has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	55%
Satisfied	10%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	5%
Very Dissatisfied	10%

Very Satisfied

55%

Satisfied

10%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Crown Castle Customer Satisfaction

Crown Castle's Customer Satisfaction score was rated highest by customers who have used Crown Castle's products/services for 5 to 10 Years.

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Ranked Crown Castle Customer Satisfaction the Highest

5 to 10 Years	100%
Tech	100%
Male	80%

Crown Castle Customer Satisfaction Score by Gender

Crown Castle's Customer Satisfaction score was rated 80 by Male customers on Comparably.

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80 / 100

Male

	Very Satisfied	80%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	20%

Crown Castle Customer Satisfaction Score by Ethnicity

Caucasian
67%

CSAT according to Caucasian

Crown Castle's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Crown Castle Customer Satisfaction Score by Usage

Crown Castle's Customer Satisfaction score was rated 100 points by customers who have used Crown Castle's products/services for 5 to 10 Years.

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5 to 10 Years	100

Crown Castle Customer Satisfaction Score by Industry

Crown Castle's Customer Satisfaction score was rated 100 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 100,
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			"text": "Crown Castle's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	100

Crown Castle Customer Satisfaction vs. Competitors

Compared to its competitors, Crown Castle's Customer Satisfaction score is rated right above T-Mobile, and is preceded by Michael Kors.

COMPANY		Customer Satisfaction (CSAT) Score
	American Tower	100%
	Md7	100%
	Michael Kors	73%
	Crown Castle	65%
	T-Mobile	50%
	Sprint	16%
	SBA Communications	0%
	ExteNet Systems	0%

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Crown Castle Customer Service

3.6/5

Crown Castle has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Crown Castle's Customer Service

Address

1220 Augusta Drive, Suite 500, Houston, TX

Website

http://www.crowncastle.com

Phone Number

(877) 486-9377

Quick Insights into Crown Castle Customer Service

Crown Castle's Customer Service score was rated highest by customers who have used Crown Castle's products/services for 5 to 10 Years.

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Ranked Crown Castle Customer Service the Highest

5 to 10 Years	5
Tech	4.9
46-50	4.8

Crown Castle Customer Service Score by Gender

Crown Castle's Customer Service score was rated 4.2 by Male customers on Comparably.

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Male

4.2/5

Female

N/A

Crown Castle Customer Service Score by Ethnicity

Crown Castle's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6

Crown Castle Customer Service Score by Age

Crown Castle's Customer Service score was rated 4.8 stars by customers ages 46-50 on Comparably.

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100

Summary	Age	Customer Service Score
46-50 4.8	46-50	4.8

Crown Castle Customer Service Score by Usage

Crown Castle's Customer Service score was rated 5 stars by customers who have used Crown Castle's products/services for 5 to 10 Years.

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5 to 10 Years	5

Crown Castle Customer Service Score by Industry

Crown Castle's Customer Service score was rated 4.9 stars by Tech industry customers.

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Tech	4.9

Crown Castle Customer Service vs. Competitors

Compared to its competitors, Crown Castle's Customer Service score is rated right above T-Mobile, and is preceded by Michael Kors.

COMPANY		Customer Service Score
	Md7	5/5
	American Tower	4/5
	ExteNet Systems	4/5
	Michael Kors	3.7/5
	Crown Castle	3.6/5
	T-Mobile	3/5
	Sprint	1.5/5
	SBA Communications	N/A

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Crown Castle as an Employer

3.3/5

Crown Castle has a 3.3/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Crown Castle

Jay Brown

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Crown Castle scored a 7 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Crown Castle would recommend the brand to a friend. ENPS measures how likely Crown Castle employees would recommend working at Crown Castle to a friend.

Net Promoter Score

NPS Score

42%	Promoters
23%	Passive
35%	Detractors

Employee Net Promoter Score

-11

eNPS Score

29%	Promoters
31%	Passive
40%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail