-38
NPS
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Steinhoff International Holdings
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About Steinhoff International Holdings' Brand
Steinhoff International Holdings Ltd is engaged in retailing furniture, beds, related homeware and household products in continental Europe. Among its major competitors, Steinhoff International Holdings is ranked in 6th place for NPS while Target is 1st, and Poundland is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Steinhoff International Holdings Ranking
- #4 / 4 of its competitors
Steinhoff International Holdings NPS
Steinhoff International Holdings's Net Promoter Score (NPS) is a -38 with 12% Promoters, 38% Passives, and 50% Detractors. Net Promoter Score tracks whether Steinhoff International Holdings's customers would recommend using the product based on a scale of -100 to 100.
Steinhoff International Holdings Overall NPS
| 12% | Promoters |
|---|---|
| 38% | Passives |
| 50% | Detractors |
Steinhoff International Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Oct 2022 33 | Oct 2022 | 33 |
Apr 2024 -38 | Apr 2024 | -38 |
How Other Brands Compare
Steinhoff International Holdings is ranked #4 for NPS among its competitors. Target and Five Below come in first and second, with Macy's coming in at third.
Steinhoff International Holdings |  Target |  Macy's |  Five Below | |
| Global Ranking | #- | #7 | #254 | #- |
| NPS | -38 | 36 | -11 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $94.56B | $4.88B | $10.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steinhoff International Holdings NPS vs. Competitors
Compared to its competitors, Steinhoff International Holdings's NPS is rated right below Mattress Firm.
| COMPANY | NPS Score | |
|---|---|---|
| Target | 36 |
 | Poundland | 33 |
| Five Below | 20 |
 | Johannesburg Stock Exchange | N/A |
| Macy's | -11 |
 | Mattress Firm | -34 |
| Steinhoff International Holdings | -38 |
Steinhoff International Holdings Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Steinhoff International Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Steinhoff International Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Steinhoff International Holdings's Customer Loyalty score is rated right above Target, and is preceded by Poundland.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Poundland | 91% |
| Steinhoff International Holdings | 89% |
| Target | 82% |
| Five Below | 77% |
| Macy's | 77% |
| Mattress Firm | 57% |
| Johannesburg Stock Exchange | N/A |
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Steinhoff International Holdings Product Quality
3.6/5
Steinhoff International Holdings has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Steinhoff International Holdings Product Information
Steinhoff International Holdings’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Steinhoff International Holdings Product Quality vs. Competitors
Compared to its competitors, Steinhoff International Holdings's Product Quality score is rated right above Macy's, and is preceded by Five Below.
| COMPANY | Product Quality Score | |
|---|---|---|
| Target | 4.1/5 |
| Poundland | 4.1/5 |
| Five Below | 3.8/5 |
| Steinhoff International Holdings | 3.6/5 |
| Macy's | 3.1/5 |
| Mattress Firm | 2.4/5 |
| Johannesburg Stock Exchange | N/A |
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Steinhoff International Holdings Pricing
Steinhoff International Holdings ROI & Value For Money
3.4/5
Steinhoff International Holdings has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Steinhoff International Holdings Pricing vs. Competitors
Compared to its competitors, Steinhoff International Holdings's ROI score is rated right above Macy's, and is preceded by Five Below.
| COMPANY | Pricing Score | |
|---|---|---|
| Poundland | 4.2/5 |
| Target | 3.8/5 |
| Five Below | 3.8/5 |
| Steinhoff International Holdings | 3.4/5 |
| Macy's | 3.1/5 |
| Mattress Firm | 2.3/5 |
| Johannesburg Stock Exchange | N/A |
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Steinhoff International Holdings Customer Satisfaction (CSAT)
Steinhoff International Holdings Customer Satisfaction (CSAT) Score
67 / 100
Steinhoff International Holdings has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Steinhoff International Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Steinhoff International Holdings's Customer Satisfaction score is rated right above Macy's, and is preceded by Five Below.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Poundland | 93% |
| Target | 79% |
| Five Below | 75% |
| Steinhoff International Holdings | 67% |
| Macy's | 52% |
| Mattress Firm | 35% |
| Johannesburg Stock Exchange | 0% |
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Steinhoff International Holdings Customer Service
3.6/5
Steinhoff International Holdings has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Steinhoff International Holdings's Customer Service
Address
28 Sixth Street, Cape Town, 2090
Website
www.steinhoffinternational.com
Steinhoff International Holdings Customer Service vs. Competitors
Compared to its competitors, Steinhoff International Holdings's Customer Service score is rated right above Macy's, and is preceded by Five Below.
| COMPANY | Customer Service Score | |
|---|---|---|
| Poundland | 4.2/5 |
| Target | 4/5 |
| Five Below | 3.8/5 |
| Steinhoff International Holdings | 3.6/5 |
| Macy's | 2.9/5 |
| Mattress Firm | 2.3/5 |
| Johannesburg Stock Exchange | N/A |
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