67
NPS
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Stellar
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About Stellar's Brand
Stellar enables you to send money to anyone in the world, for free, instantly, in any currency. Among its major competitors, Stellar is ranked in 1st place for NPS while Ripple is 2nd, and Sotheby's is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Stellar Ranking
- #1 / 4 of its competitors
Stellar NPS
Stellar's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Stellar's customers would recommend using the product based on a scale of -100 to 100.
Stellar Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Stellar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Nov 2023 66 | Nov 2023 | 66 |
How Other Brands Compare
Stellar is ranked first for NPS among its competitors. Ripple and Sotheby's come in second and third, with RE/MAX coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stellar Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Stellar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stellar Customer Loyalty vs. Competitors
Compared to its competitors, Stellar's Customer Loyalty score is rated right above RE/MAX, and is preceded by Sotheby's.
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VS
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Stellar Product Quality
3.9/5
Stellar has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Stellar Product Information
Stellar’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.stellar.org
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
FinTech
SaaS
Stellar Product Quality vs. Competitors
Compared to its competitors, Stellar's Product Quality score is rated right above Sotheby's, and is preceded by Ripple.
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Stellar Pricing
Stellar ROI & Value For Money
4/5
Stellar has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Stellar Pricing vs. Competitors
Compared to its competitors, Stellar's ROI score is rated right above Sotheby's, and is preceded by Ripple.
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Stellar Customer Satisfaction (CSAT)
Stellar Customer Satisfaction (CSAT) Score
100 / 100
Stellar has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stellar Customer Satisfaction vs. Competitors
Compared to its competitors, Stellar's Customer Satisfaction score is rated right above Ripple.
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Stellar Customer Service
3.9/5
Stellar has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Stellar's Customer Service
Address
San Francisco, CA
Website
https://www.stellar.org
Stellar Customer Service vs. Competitors
Compared to its competitors, Stellar's Customer Service score is rated right above RE/MAX, and is preceded by Sotheby's.
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Stellar as an Employer
2.5/5
Stellar has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Stellar scored a 67 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Stellar would recommend the brand to a friend. ENPS measures how likely Stellar employees would recommend working at Stellar to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
