50
NPS
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Strata Decision Technology
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About Strata Decision Technology's Brand
Strata Decision Technology offers financial analytics, business intelligence, and decision support services for the healthcare industry. Among its major competitors, Strata Decision Technology is ranked in 2nd place for NPS while Tata is 1st, and GoPro is 3rd.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Strata Decision Technology Ranking
- #2 / 4 of its competitors
Strata Decision Technology NPS
Strata Decision Technology's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Strata Decision Technology's customers would recommend using the product based on a scale of -100 to 100.
Strata Decision Technology Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Strata Decision Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Mar 2023 66 | Mar 2023 | 66 |
Aug 2024 50 | Aug 2024 | 50 |
How Other Brands Compare
Strata Decision Technology is ranked second for NPS among its competitors. Tata and GoPro come in first and third, with Radial coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Strata Decision Technology NPS vs. Competitors
Compared to its competitors, Strata Decision Technology's NPS is rated right above GoPro, and is preceded by Tata.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
| Strata Decision Technology | 50 |
 | GoPro | 21 |
 | Lily Gulik | N/A |
 | Radial | -14 |
Strata Decision Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Strata Decision Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Strata Decision Technology Customer Loyalty vs. Competitors
Compared to its competitors, Strata Decision Technology's Customer Loyalty score is rated right above Radial, and is preceded by GoPro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| GoPro | 69% |
| Strata Decision Technology | 68% |
| Radial | 63% |
| Lily Gulik | N/A |
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Strata Decision Technology Product Quality
4.1/5
Strata Decision Technology has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Strata Decision Technology Product Information
Strata Decision Technology’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Strata Decision Technology Product Quality vs. Competitors
Compared to its competitors, Strata Decision Technology's Product Quality score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Strata Decision Technology | 4.1/5 |
| GoPro | 3.7/5 |
| Radial | 3.2/5 |
| Lily Gulik | N/A |
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Strata Decision Technology Pricing
Strata Decision Technology ROI & Value For Money
3.8/5
Strata Decision Technology has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Strata Decision Technology Pricing vs. Competitors
Compared to its competitors, Strata Decision Technology's ROI score is rated right above Radial, and is preceded by Tata.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Strata Decision Technology | 3.8/5 |
| Radial | 3.7/5 |
| GoPro | 3.3/5 |
| Lily Gulik | N/A |
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Strata Decision Technology Customer Satisfaction (CSAT)
Strata Decision Technology Customer Satisfaction (CSAT) Score
67 / 100
Strata Decision Technology has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Strata Decision Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Strata Decision Technology's Customer Satisfaction score is rated right above Radial, and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| Strata Decision Technology | 67% |
| Radial | 57% |
| Lily Gulik | 0% |
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Strata Decision Technology Customer Service
4/5
Strata Decision Technology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Strata Decision Technology's Customer Service
Address
200 E. Randolph Street, 49th Floor, Chicago, IL 60601-6463
Website
http://www.stratadecision.com
Phone Number
2175312657
Strata Decision Technology's Social Links
Strata Decision Technology Customer Service vs. Competitors
Compared to its competitors, Strata Decision Technology's Customer Service score is rated right above Radial, and is preceded by Tata.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Strata Decision Technology | 4/5 |
| Radial | 3.4/5 |
| GoPro | 3.4/5 |
| Lily Gulik | N/A |
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Strata Decision Technology as an Employer
4.1/5
Strata Decision Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
CEO of Strata Decision Technology
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Strata Decision Technology scored a 50 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Strata Decision Technology would recommend the brand to a friend. ENPS measures how likely Strata Decision Technology employees would recommend working at Strata Decision Technology to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 35% | Promoters |
|---|---|
| 22% | Passive |
| 43% | Detractors |
