Radial NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Radial

Marketing or Exec? Claim Your Free Account

Radial

Rate this Brand

About Radial's Brand

Radial is a omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Among its major competitors, Radial is ranked in 7th place for NPS while Magento Commerce is 1st, and Automattic is 2nd.

Brand at a Glance

63%

Customer Loyalty

3.2/5

Product Quality

3.7/5

Pricing

3.4/5

Customer Service

Radial Ranking

^#4 / 4 of its competitors

Radial NPS

Radial's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Radial's customers would recommend using the product based on a scale of -100 to 100.

Radial Overall NPS

-14

NPS

36%	Promoters
14%	Passives
50%	Detractors

Radial NPS Trend

-100

-50

100

Summary	Date	Score
May 2021 33	May 2021	33
Sep 2021 50	Sep 2021	50
Jan 2022 60	Jan 2022	60
Apr 2022 33	Apr 2022	33
May 2022 15	May 2022	15
Jul 2022 13	Jul 2022	13
Jul 2023 0	Jul 2023	0
Aug 2023 -10	Aug 2023	-10
Sep 2023 -18	Sep 2023	-18
Apr 2024 -17	Apr 2024	-17
Jun 2024 -8	Jun 2024	-8
Aug 2025 -15	Aug 2025	-15

How Other Brands Compare

Radial is ranked #4 for NPS among its competitors. Automattic and Shopify come in first and second, with ShopKeep coming in at third.

	Radial	Shopify	Automattic	ShopKeep
Global Ranking	#-	#50	#872	#-
NPS	-14	33	46	27
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$139.10B	$3.00B	$400.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Radial NPS vs. Competitors

Compared to its competitors, Radial's NPS is rated right above Speed Commerce, and is preceded by Axial.

COMPANY		NPS Score
	Magento Commerce	49
	Automattic	46
	Shopify	33
	ShopKeep	27
	Magento	11
	Axial	0
	Radial	-14
	Speed Commerce	-100

Radial Customer Reviews

Radial Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Radial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Radial Customer Loyalty vs. Competitors

Compared to its competitors, Radial's Customer Loyalty score is rated right above Magento, and is preceded by Speed Commerce.

COMPANY		Customer Loyalty Score
	Axial	100%
	Automattic	91%
	ShopKeep	85%
	Magento Commerce	79%
	Shopify	75%
	Speed Commerce	68%
	Radial	63%
	Magento	53%

Unlock Radial Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Radial Customer Loyalty vs. Competitors data and gain insights into your customers today.

Radial Product Quality

3.2/5

Radial has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

Sign Up to unlock Radial's overall Product Quality score rated by its users and customers.

Radial Product Information

Radial’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website: http://www.radial.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Business Services

Ecommerce and Marketplaces

Radial Product Quality vs. Competitors

Compared to its competitors, Radial's Product Quality score is rated right above Axial, and is preceded by ShopKeep.

COMPANY		Product Quality Score
	Automattic	4.2/5
	Shopify	4/5
	Magento	3.9/5
	Magento Commerce	3.3/5
	ShopKeep	3.2/5
	Radial	3.2/5
	Axial	2.5/5
	Speed Commerce	1.9/5

Unlock Radial Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Radial Product Quality vs. Competitors data and gain insights into your customers today.

Radial Pricing

Radial ROI & Value For Money

3.7/5

Radial has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Radial's overall ROI score rated by its users and customers.

Radial Pricing vs. Competitors

Compared to its competitors, Radial's ROI score is rated right above Axial, and is preceded by Magento.

COMPANY		Pricing Score
	Automattic	4/5
	Shopify	4/5
	Magento Commerce	3.9/5
	Magento	3.8/5
	Radial	3.7/5
	Axial	3.5/5
	ShopKeep	3.2/5
	Speed Commerce	2/5

Unlock Radial ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Radial ROI vs. Competitors data and gain insights into your customers today.

Radial Customer Satisfaction (CSAT)

Radial Customer Satisfaction (CSAT) Score

57 / 100

Radial has an overall Customer Satisfaction score of 57 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	14%
Satisfied	43%
Neither Satisfied nor Dissatisfied	43%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

14%

Satisfied

43%

Neither Satisfied nor Dissatisfied

43%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Radial Customer Satisfaction vs. Competitors

Compared to its competitors, Radial's Customer Satisfaction score is rated right above ShopKeep, and is preceded by Magento Commerce.

COMPANY		Customer Satisfaction (CSAT) Score
	Automattic	84%
	Shopify	78%
	Magento Commerce	66%
	Radial	57%
	ShopKeep	0%
	Magento	0%
	Axial	0%
	Speed Commerce	0%

Unlock Radial Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Radial Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Radial Customer Service

3.4/5

Radial has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Radial's overall Customer Service score rated by its users and customers.

About Radial's Customer Service

Address

125 Cambridgepark Dr, King Of Prussia, PA 19406

Website

http://www.radial.com/

Phone Number

1-617-855-8214

Radial's Social Links

Radial Customer Service vs. Competitors

Compared to its competitors, Radial's Customer Service score is rated right above Magento, and is preceded by Axial.

COMPANY		Customer Service Score
	Magento Commerce	4.1/5
	Automattic	4/5
	Shopify	4/5
	Axial	3.5/5
	Radial	3.4/5
	Magento	3/5
	Speed Commerce	1.9/5
	ShopKeep	1.6/5

Unlock Radial Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Radial Customer Service vs. Competitors data and gain insights into your customers today.

Radial as an Employer

3.2/5

Radial has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Radial

Pierre Winand

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Radial scored a -14 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Radial would recommend the brand to a friend. ENPS measures how likely Radial employees would recommend working at Radial to a friend.

Net Promoter Score

-14

NPS Score

36%	Promoters
14%	Passive
50%	Detractors

Employee Net Promoter Score

-11

eNPS Score

37%	Promoters
15%	Passive
48%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail