-100
NPS
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Speed Commerce
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About Speed Commerce's Brand
Speed Commerce (5G Acquisitions, LLC) is a single-source provider of fulfillment solutions. Among its major competitors, Speed Commerce is ranked in 5th place for NPS while Berkshire Hathaway is 1st, and SCI is 2nd.Their current market cap is $2.66M
Brand at a Glance
68%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Speed Commerce Ranking
- #4 / 4 of its competitors
Speed Commerce NPS
Speed Commerce's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Speed Commerce's customers would recommend using the product based on a scale of -100 to 100.
Speed Commerce Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Speed Commerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
How Other Brands Compare
Speed Commerce is ranked #4 for NPS among its competitors. Berkshire Hathaway and SCI come in first and second, with Brooks Brothers coming in at third. Among those competitors, it is the lowest valued company.
Speed Commerce |  Berkshire Hathaway |  Brooks Brothers |  SCI | |
| Global Ranking | #- | #360 | #444 | #- |
| NPS | -100 | 20 | 0 | 20 |
| Valuation Updated every 24 hours for public companies | $2.66M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Speed Commerce NPS vs. Competitors
Compared to its competitors, Speed Commerce's NPS is rated right below Radial.
| COMPANY | NPS Score | |
|---|---|---|
| Berkshire Hathaway | 20 |
| SCI | 20 |
| Brooks Brothers | 0 |
 | Jagged Peak | N/A |
 | TradeGlobal | N/A |
 | Radial | -14 |
| Speed Commerce | -100 |
Speed Commerce Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Speed Commerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Speed Commerce Customer Loyalty vs. Competitors
Compared to its competitors, Speed Commerce's Customer Loyalty score is rated right above Radial, and is preceded by Brooks Brothers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Berkshire Hathaway | 78% |
| Brooks Brothers | 70% |
| Speed Commerce | 68% |
| Radial | 63% |
| SCI | 53% |
| Jagged Peak | N/A |
| TradeGlobal | N/A |
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Speed Commerce Product Quality
1.9/5
Speed Commerce has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Speed Commerce Product Information
Speed Commerce’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://speedcommerce.com
- Company Size
- 1,001-5,000 Employees
Industry
Warehousing
Speed Commerce Product Quality vs. Competitors
Compared to its competitors, Speed Commerce's Product Quality score is rated right above Jagged Peak, and is preceded by Radial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Berkshire Hathaway | 3.9/5 |
| SCI | 3.4/5 |
| Brooks Brothers | 3.3/5 |
| Radial | 3.2/5 |
| Speed Commerce | 1.9/5 |
| Jagged Peak | N/A |
| TradeGlobal | N/A |
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Speed Commerce Pricing
Speed Commerce ROI & Value For Money
2/5
Speed Commerce has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Speed Commerce Pricing vs. Competitors
Compared to its competitors, Speed Commerce's ROI score is rated right above Jagged Peak, and is preceded by Brooks Brothers.
| COMPANY | Pricing Score | |
|---|---|---|
| Berkshire Hathaway | 3.7/5 |
| Radial | 3.7/5 |
| SCI | 3.2/5 |
| Brooks Brothers | 3.2/5 |
| Speed Commerce | 2/5 |
| Jagged Peak | N/A |
| TradeGlobal | N/A |
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Speed Commerce Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Speed Commerce Customer Satisfaction vs. Competitors
Compared to its competitors, Speed Commerce's Customer Satisfaction score is rated right above Jagged Peak, and is preceded by Radial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Berkshire Hathaway | 77% |
| SCI | 75% |
| Brooks Brothers | 58% |
| Radial | 57% |
| Speed Commerce | 0% |
| Jagged Peak | 0% |
| TradeGlobal | 0% |
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Speed Commerce Customer Service
1.9/5
Speed Commerce has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Speed Commerce's Customer Service
Address
4005 Vincennes Rd, Indianapolis, IN 46268
Website
http://speedcommerce.com
Phone Number
5737545511
Speed Commerce Customer Service vs. Competitors
Compared to its competitors, Speed Commerce's Customer Service score is rated right above Jagged Peak, and is preceded by Brooks Brothers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Berkshire Hathaway | 3.8/5 |
| Radial | 3.4/5 |
| SCI | 3.2/5 |
| Brooks Brothers | 3/5 |
| Speed Commerce | 1.9/5 |
| Jagged Peak | N/A |
| TradeGlobal | N/A |
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Speed Commerce as an Employer
4.3/5
Speed Commerce has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Speed Commerce scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Speed Commerce would recommend the brand to a friend. ENPS measures how likely Speed Commerce employees would recommend working at Speed Commerce to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
