15
NPS
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Studypool
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About Studypool's Brand
Studypool is a tool that allows students to get tutoring help with all of their academic based questions. Among its major competitors, Studypool is ranked in 2nd place for NPS while TES Global is 1st, and Chegg is 3rd.
Brand at a Glance
58%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Studypool Ranking
- #2 / 4 of its competitors
Studypool NPS
Studypool's Net Promoter Score (NPS) is a 15 with 38% Promoters, 39% Passives, and 23% Detractors. Net Promoter Score tracks whether Studypool's customers would recommend using the product based on a scale of -100 to 100.
Studypool Overall NPS
| 38% | Promoters |
|---|---|
| 39% | Passives |
| 23% | Detractors |
Studypool NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -50 | Jan 2021 | -50 |
May 2021 -66 | May 2021 | -66 |
Aug 2021 -50 | Aug 2021 | -50 |
Dec 2021 -60 | Dec 2021 | -60 |
Feb 2022 -34 | Feb 2022 | -34 |
Mar 2022 -15 | Mar 2022 | -15 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
How Other Brands Compare
Studypool is ranked second for NPS among its competitors. TES Global and Chegg come in first and third, with Course Hero coming in at #4.
Studypool |  Chegg |  Course Hero |  TES Global | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 15 | 6 | -44 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | $1.10B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Studypool NPS vs. Competitors
Compared to its competitors, Studypool's NPS is rated right above Chegg, and is preceded by TES Global.
| COMPANY | NPS Score | |
|---|---|---|
| TES Global | 34 |
| Studypool | 15 |
| Chegg | 6 |
 | BloomBoard | N/A |
 | Achieve3000 | -7 |
| Course Hero | -44 |
Studypool Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Studypool users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Studypool Customer Loyalty vs. Competitors
Compared to its competitors, Studypool's Customer Loyalty score is rated right above BloomBoard, and is preceded by Course Hero.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TES Global | 100% |
| Chegg | 76% |
| Achieve3000 | 69% |
| Course Hero | 69% |
| Studypool | 58% |
| BloomBoard | N/A |
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Studypool Product Quality
3.7/5
Studypool has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Studypool Product Information
Studypool’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.studypool.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Education
SaaS
Studypool Product Quality vs. Competitors
Compared to its competitors, Studypool's Product Quality score is rated right above Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Studypool | 3.7/5 |
| Chegg | 3.4/5 |
| Achieve3000 | 3.3/5 |
| TES Global | 3.2/5 |
| Course Hero | 2.5/5 |
| BloomBoard | N/A |
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Studypool Pricing
Studypool ROI & Value For Money
3.8/5
Studypool has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Studypool Pricing vs. Competitors
Compared to its competitors, Studypool's ROI score is rated right above Achieve3000.
| COMPANY | Pricing Score | |
|---|---|---|
| Studypool | 3.8/5 |
| Achieve3000 | 3.6/5 |
| Chegg | 3.2/5 |
| TES Global | 2.7/5 |
| Course Hero | 2.5/5 |
| BloomBoard | N/A |
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Studypool Customer Satisfaction (CSAT)
Studypool Customer Satisfaction (CSAT) Score
88 / 100
Studypool has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Studypool Customer Satisfaction vs. Competitors
Compared to its competitors, Studypool's Customer Satisfaction score is rated right above Achieve3000.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Studypool | 88% |
| Achieve3000 | 73% |
| TES Global | 50% |
| Chegg | 44% |
| Course Hero | 43% |
| BloomBoard | 0% |
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Studypool Customer Service
3.8/5
Studypool has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Studypool's Customer Service
Address
800 WEST EL CAMINO REAL, SUITE 180, Mountain View, CA 94040
Website
http://www.studypool.com
Phone Number
+6592982896
Studypool's Social Links
Studypool Customer Service vs. Competitors
Compared to its competitors, Studypool's Customer Service score is rated right above Achieve3000.
| COMPANY | Customer Service Score | |
|---|---|---|
| Studypool | 3.8/5 |
| Achieve3000 | 3.5/5 |
| Chegg | 3.1/5 |
| TES Global | 2.7/5 |
| Course Hero | 2.1/5 |
| BloomBoard | N/A |
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Studypool as an Employer
4.1/5
Studypool has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Studypool scored a 15 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Studypool would recommend the brand to a friend. ENPS measures how likely Studypool employees would recommend working at Studypool to a friend.
Net Promoter Score
15
NPS Score
| 38% | Promoters |
|---|---|
| 39% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
