69
NPS
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Submittable
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About Submittable's Brand
Submittable is a cloud-based submission management platform serving magazine, journal and book publishers. Among its major competitors, Submittable is ranked in 1st place for NPS while WizeHive is 2nd, and NetDocuments is 3rd.Their current valuation is $50.00M
Brand at a Glance
55%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
3.2/5
Customer Service
Submittable Ranking
- #1 / 4 of its competitors
Submittable NPS
Submittable's Net Promoter Score (NPS) is a 69 with 77% Promoters, 15% Passives, and 8% Detractors. Net Promoter Score tracks whether Submittable's customers would recommend using the product based on a scale of -100 to 100.
Submittable Overall NPS
| 77% | Promoters |
|---|---|
| 15% | Passives |
| 8% | Detractors |
Submittable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 79 | Aug 2020 | 79 |
Feb 2024 72 | Feb 2024 | 72 |
Jun 2024 68 | Jun 2024 | 68 |
How Other Brands Compare
Submittable is ranked first for NPS among its competitors. WizeHive and NetDocuments come in second and third, with Dropbox coming in at #4. Among those competitors, it is the most valued company behind Dropbox.
Submittable |  Dropbox |  WizeHive |  NetDocuments | |
| Global Ranking | #- | #314 | #- | #- |
| NPS | 69 | 21 | 66 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $50.00M | $7.41B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Submittable NPS by Usage
Submittable's NPS was rated the highest by customers who have used Submittable's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 82 | 5 to 10 Years | 82 |
Submittable NPS vs. Competitors
Compared to its competitors, Submittable's NPS is rated right above WizeHive.
| COMPANY | NPS Score | |
|---|---|---|
| Submittable | 69 |
| WizeHive | 66 |
| NetDocuments | 50 |
| Dropbox | 21 |
 | FORMTEK | N/A |
| Nexla | -100 |
Submittable Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Submittable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Submittable Customer Loyalty vs. Competitors
Compared to its competitors, Submittable's Customer Loyalty score is rated right above Nexla, and is preceded by Dropbox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NetDocuments | 83% |
| Dropbox | 74% |
| Submittable | 55% |
| Nexla | 10% |
| WizeHive | N/A |
| FORMTEK | N/A |
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Submittable Product Quality
4.4/5
Submittable has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Submittable Product Information
Submittable serves markets in the United States and Canada. Submittable supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Submittable’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Submittable's product the highest. Reviewers from the Education industry rated Submittable the lowest at 4.6.
- Website
- http://www.submittable.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
SaaS
Social
Languages Supported
English
Product Type
Festival Management Software
Accreditation Management Software
Grant Management Software
Event Management Software
Conference Software
Nonprofit Software
Publishing Software
Contest Software
Scholarship Management Software
Quick Insights into Submittable Product Quality
Submittable's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Education industry.
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Ranked Submittable Product Quality the Highest
Ranked Submittable Product Quality the Lowest
Submittable Product Quality Score by Usage
Submittable's Product Quality score was rated 4.3 stars by customers who have used Submittable's products/services for 1 to 2 Years.
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Submittable Product Quality Score by Industry
Submittable's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Submittable Product Quality vs. Competitors
Compared to its competitors, Submittable's Product Quality score is rated right above WizeHive.
| COMPANY | Product Quality Score | |
|---|---|---|
| Submittable | 4.4/5 |
| WizeHive | 4.3/5 |
| NetDocuments | 3.9/5 |
| Dropbox | 3.8/5 |
| Nexla | 1.5/5 |
| FORMTEK | N/A |
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Submittable Pricing
Submittable ROI & Value For Money
4.1/5
Submittable has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Submittable Pricing Plans
Submittable has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Philanthropy industry think that they had the lowest ROI from Submittable.
Who Uses Submittable?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Submittable ROI
Submittable's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Philanthropy industry.
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Ranked Submittable ROI the Highest
Ranked Submittable ROI the Lowest
Submittable ROI Score by Industry
Submittable's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Philanthropy industry customers.
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Submittable Pricing vs. Competitors
Compared to its competitors, Submittable's ROI score is rated right above NetDocuments, and is preceded by WizeHive.
| COMPANY | Pricing Score | |
|---|---|---|
| WizeHive | 4.3/5 |
| Submittable | 4.1/5 |
| NetDocuments | 4/5 |
| Dropbox | 3.8/5 |
| Nexla | 1.5/5 |
| FORMTEK | N/A |
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Submittable Customer Satisfaction (CSAT)
Submittable Customer Satisfaction (CSAT) Score
50 / 100
Submittable has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Submittable Customer Satisfaction vs. Competitors
Compared to its competitors, Submittable's Customer Satisfaction score is rated right above WizeHive, and is preceded by Dropbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NetDocuments | 100% |
| Dropbox | 67% |
| Submittable | 50% |
| WizeHive | 0% |
| Nexla | 0% |
| FORMTEK | 0% |
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Submittable Customer Service
3.2/5
Submittable has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Submittable's Customer Service
Address
101 E Front St Suite 500, Missoula, MT 59802
Website
http://www.submittable.com
Phone Number
855-467-8264
Submittable's Social Links
Submittable Customer Service vs. Competitors
Compared to its competitors, Submittable's Customer Service score is rated right above Nexla, and is preceded by Dropbox.
| COMPANY | Customer Service Score | |
|---|---|---|
| WizeHive | 5/5 |
| NetDocuments | 4/5 |
| Dropbox | 3.6/5 |
| Submittable | 3.2/5 |
| Nexla | 1.5/5 |
| FORMTEK | N/A |
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Submittable as an Employer
4.2/5
Submittable has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Submittable scored a 69 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Submittable would recommend the brand to a friend. ENPS measures how likely Submittable employees would recommend working at Submittable to a friend.
Net Promoter Score
69
NPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
