-37
NPS
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Sun Chemical
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About Sun Chemical's Brand
Sun Chemical is leading the way in developing, testing and promoting low migration products. Among its major competitors, Sun Chemical is ranked in 4th place for NPS while Flint Group is 1st, and BASF is 2nd.Their current valuation is $2.36B
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Sun Chemical Ranking
- #4 / 4 of its competitors
Sun Chemical NPS
Sun Chemical's Net Promoter Score (NPS) is a -37 with 27% Promoters, 9% Passives, and 64% Detractors. Net Promoter Score tracks whether Sun Chemical's customers would recommend using the product based on a scale of -100 to 100.
Sun Chemical Overall NPS
| 27% | Promoters |
|---|---|
| 9% | Passives |
| 64% | Detractors |
Sun Chemical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -10 | Aug 2022 | -10 |
Nov 2022 -25 | Nov 2022 | -25 |
Apr 2023 -32 | Apr 2023 | -32 |
Aug 2023 -29 | Aug 2023 | -29 |
Oct 2023 -34 | Oct 2023 | -34 |
Nov 2023 -25 | Nov 2023 | -25 |
Feb 2024 -30 | Feb 2024 | -30 |
Apr 2024 -34 | Apr 2024 | -34 |
Jul 2024 -27 | Jul 2024 | -27 |
Sep 2024 -30 | Sep 2024 | -30 |
Dec 2024 -34 | Dec 2024 | -34 |
Apr 2025 -36 | Apr 2025 | -36 |
How Other Brands Compare
Sun Chemical is ranked #4 for NPS among its competitors. Flint Group and BASF come in first and second, with Clariant coming in at third. Among those competitors, it is the lowest valued company behind BASF.
Sun Chemical |  BASF |  Flint Group |  Clariant | |
| Global Ranking | #- | #535 | #- | #- |
| NPS | -37 | 31 | 100 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.36B | $76.09B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Chemical NPS by Gender
Sun Chemical's NPS was rated -26 by Male customers on Comparably.
Male
-26
Sun Chemical's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
N/A
Sun Chemical's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sun Chemical NPS by Ethnicity
Sun Chemical's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Sun Chemical NPS by Usage
Sun Chemical's NPS was rated the highest by customers who have used Sun Chemical's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years 50 | Over 10 Years | 50 |
Sun Chemical NPS vs. Competitors
Compared to its competitors, Sun Chemical's NPS is rated right below Clariant.
| COMPANY | NPS Score | |
|---|---|---|
| Flint Group | 100 |
| BASF | 31 |
| Clariant | 0 |
| Sun Chemical | -37 |
Sun Chemical Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sun Chemical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun Chemical Customer Loyalty Score by Gender
Sun Chemical's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Sun Chemical Customer Loyalty Score by Ethnicity
Sun Chemical's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Sun Chemical Customer Loyalty Score by Usage
Sun Chemical's Customer Loyalty score was rated the highest by customers who have used Sun Chemical's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sun Chemical Customer Loyalty vs. Competitors
Compared to its competitors, Sun Chemical's Customer Loyalty score is rated right above Flint Group, and is preceded by BASF.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clariant | 100% |
| BASF | 83% |
| Sun Chemical | 76% |
| Flint Group | N/A |
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Sun Chemical Product Quality
3.1/5
Sun Chemical has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sun Chemical Product Information
Sun Chemical’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://sunchemical.com
- Company Size
- 5,001-10,000 Employees
Industry
Agriculture & Farming
Energy
Hardware and Devices
Quick Insights into Sun Chemical Product Quality
Sun Chemical's Product Quality score was rated highest by customers who have used Sun Chemical's products/services for Over 10 Years, and rated lowest by customers who have used Sun Chemical's products/services for 2 to 5 Years.
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Ranked Sun Chemical Product Quality the Highest
Ranked Sun Chemical Product Quality the Lowest
Sun Chemical Product Quality Score by Gender
Sun Chemical's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Sun Chemical Product Quality Score by Ethnicity
Sun Chemical's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sun Chemical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Sun Chemical Product Quality Score by Usage
Sun Chemical's Product Quality score was rated the highest by customers who have used Sun Chemical's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sun Chemical Product Quality vs. Competitors
Compared to its competitors, Sun Chemical's Product Quality score is rated right above Flint Group, and is preceded by BASF.
| COMPANY | Product Quality Score | |
|---|---|---|
| Clariant | 4.5/5 |
| BASF | 4.2/5 |
| Sun Chemical | 3.1/5 |
| Flint Group | N/A |
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Sun Chemical Pricing
Sun Chemical ROI & Value For Money
3/5
Sun Chemical has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Sun Chemical ROI
Sun Chemical's ROI score was rated highest by customers who have used Sun Chemical's products/services for Over 10 Years, and rated lowest by customers who have used Sun Chemical's products/services for 2 to 5 Years.
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Ranked Sun Chemical ROI the Highest
Ranked Sun Chemical ROI the Lowest
Sun Chemical ROI Score by Gender
Sun Chemical's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Sun Chemical ROI Score by Ethnicity
Sun Chemical's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Sun Chemical ROI Score by Usage
Sun Chemical's ROI score was rated the highest by customers who have used Sun Chemical's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sun Chemical Pricing vs. Competitors
Compared to its competitors, Sun Chemical's ROI score is rated right above Flint Group, and is preceded by BASF.
| COMPANY | Pricing Score | |
|---|---|---|
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Sun Chemical | 3/5 |
| Flint Group | N/A |
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Sun Chemical Customer Satisfaction (CSAT)
Sun Chemical Customer Satisfaction (CSAT) Score
50 / 100
Sun Chemical has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
28%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sun Chemical Customer Satisfaction
Sun Chemical's Customer Satisfaction score was rated highest by customers who have used Sun Chemical's products/services for Over 10 Years.
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Ranked Sun Chemical Customer Satisfaction the Highest
Sun Chemical Customer Satisfaction Score by Gender
Sun Chemical's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 38% | |
Very Dissatisfied | 12% |
Sun Chemical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sun Chemical's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
Sun Chemical Customer Satisfaction Score by Usage
Sun Chemical's Customer Satisfaction score was rated 75 points by customers who have used Sun Chemical's products/services for Over 10 Years.
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Sun Chemical Customer Satisfaction vs. Competitors
Compared to its competitors, Sun Chemical's Customer Satisfaction score is rated right above Flint Group, and is preceded by BASF.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clariant | 100% |
| BASF | 83% |
| Sun Chemical | 50% |
| Flint Group | 0% |
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Sun Chemical Customer Service
3/5
Sun Chemical has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Sun Chemical's Customer Service
Address
Parsippany, NJ
Website
http://sunchemical.com
Quick Insights into Sun Chemical Customer Service
Sun Chemical's Customer Service score was rated highest by customers who have used Sun Chemical's products/services for Over 10 Years, and rated lowest by customers who have used Sun Chemical's products/services for 2 to 5 Years.
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Ranked Sun Chemical Customer Service the Highest
Ranked Sun Chemical Customer Service the Lowest
Sun Chemical Customer Service Score by Gender
Sun Chemical's Customer Service score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Sun Chemical Customer Service Score by Ethnicity
Sun Chemical's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Sun Chemical Customer Service Score by Usage
Sun Chemical's Customer Service score was rated the highest by customers who have used Sun Chemical's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sun Chemical Customer Service vs. Competitors
Compared to its competitors, Sun Chemical's Customer Service score is rated right above Flint Group, and is preceded by BASF.
| COMPANY | Customer Service Score | |
|---|---|---|
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Sun Chemical | 3/5 |
| Flint Group | N/A |
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Sun Chemical as an Employer
2.8/5
Sun Chemical has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Sun Chemical scored a -37 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Chemical would recommend the brand to a friend. ENPS measures how likely Sun Chemical employees would recommend working at Sun Chemical to a friend.
Net Promoter Score
-37
NPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 31% | Promoters |
|---|---|
| 21% | Passive |
| 48% | Detractors |
