0
NPS
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Clariant
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About Clariant's Brand
Manufacturer of specialty chemical products. The company's specialty chemical products include flame retardants, polymer additives, catalysts, organic pigments and other related products enabling customers to get innovative and sustainable products. Among its major competitors, Clariant is ranked in 6th place for NPS while Nexeo Solutions Holdings is 1st, and BASF is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Clariant Ranking
- #4 / 4 of its competitors
Clariant NPS
Clariant's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Clariant's customers would recommend using the product based on a scale of -100 to 100.
Clariant Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Clariant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
How Other Brands Compare
Clariant is ranked #4 for NPS among its competitors. BASF and Dow Chemical Company come in first and second, with Akzo Nobel coming in at third.
Clariant |  Dow Chemical Company |  BASF |  Akzo Nobel | |
| Global Ranking | #- | #196 | #535 | #- |
| NPS | 0 | 27 | 31 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $68.56B | $76.09B | $21.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clariant NPS vs. Competitors
Compared to its competitors, Clariant's NPS is rated right above A. Schulman, and is preceded by Huntsman Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Nexeo Solutions Holdings | 50 |
| BASF | 31 |
| Dow Chemical Company | 27 |
| Akzo Nobel | 21 |
 | Huntsman Corporation | 0 |
| Clariant | 0 |
 | A. Schulman | 0 |
Clariant Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clariant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clariant Customer Loyalty vs. Competitors
Compared to its competitors, Clariant's Customer Loyalty score is rated right above A. Schulman, and is preceded by Nexeo Solutions Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nexeo Solutions Holdings | 100% |
| Clariant | 100% |
| A. Schulman | 100% |
| Akzo Nobel | 89% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| Huntsman Corporation | 57% |
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Clariant Product Quality
4.5/5
Clariant has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Clariant Product Information
Clariant’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.clariant.com
- Company Size
- 10,000+ Employees
Clariant Product Quality vs. Competitors
Compared to its competitors, Clariant's Product Quality score is rated right above BASF, and is preceded by Nexeo Solutions Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| A. Schulman | 5/5 |
| Nexeo Solutions Holdings | 4.5/5 |
| Clariant | 4.5/5 |
| BASF | 4.2/5 |
| Akzo Nobel | 4.1/5 |
| Dow Chemical Company | 4.1/5 |
| Huntsman Corporation | 3.3/5 |
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Clariant Pricing
Clariant ROI & Value For Money
4.2/5
Clariant has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Clariant Pricing vs. Competitors
Compared to its competitors, Clariant's ROI score is rated right above BASF, and is preceded by Nexeo Solutions Holdings.
| COMPANY | Pricing Score | |
|---|---|---|
| Nexeo Solutions Holdings | 4.7/5 |
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| Huntsman Corporation | 3.4/5 |
| Akzo Nobel | 3.4/5 |
| A. Schulman | 1.5/5 |
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Clariant Customer Satisfaction (CSAT)
Clariant Customer Satisfaction (CSAT) Score
100 / 100
Clariant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clariant Customer Satisfaction vs. Competitors
Compared to its competitors, Clariant's Customer Satisfaction score is rated right above A. Schulman, and is preceded by Nexeo Solutions Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nexeo Solutions Holdings | 100% |
| Clariant | 100% |
| A. Schulman | 100% |
| Akzo Nobel | 84% |
| BASF | 83% |
| Dow Chemical Company | 76% |
| Huntsman Corporation | 61% |
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Clariant Customer Service
4.2/5
Clariant has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Clariant's Customer Service
Address
Rothausstrasse 61, Muttenz, 4132
Website
www.clariant.com
Phone Number
7
Clariant Customer Service vs. Competitors
Compared to its competitors, Clariant's Customer Service score is rated right above BASF, and is preceded by Nexeo Solutions Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nexeo Solutions Holdings | 4.7/5 |
| Clariant | 4.2/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| Huntsman Corporation | 3.4/5 |
| Akzo Nobel | 3.4/5 |
| A. Schulman | 1.5/5 |
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Consumer vs. Employees
Clariant scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Clariant would recommend the brand to a friend. ENPS measures how likely Clariant employees would recommend working at Clariant to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
