-6
NPS
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Sun Country Airlines
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About Sun Country Airlines' Brand
Sun Country Airlines is an American airline headquartered in the Minneapolis–Saint Paul suburb of Mendota Heights, Minnesota Among its major competitors, Sun Country Airlines is ranked in 4th place for NPS while Delta Air Lines is 1st, and Alaska Air Group is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Sun Country Airlines Ranking
- #4 / 4 of its competitors
Sun Country Airlines NPS
Sun Country Airlines's Net Promoter Score (NPS) is a -6 with 39% Promoters, 16% Passives, and 45% Detractors. Net Promoter Score tracks whether Sun Country Airlines's customers would recommend using the product based on a scale of -100 to 100.
Sun Country Airlines Overall NPS
| 39% | Promoters |
|---|---|
| 16% | Passives |
| 45% | Detractors |
Sun Country Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -8 | Oct 2024 | -8 |
Nov 2024 -8 | Nov 2024 | -8 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -7 | Mar 2025 | -7 |
Apr 2025 -8 | Apr 2025 | -8 |
Jun 2025 -8 | Jun 2025 | -8 |
Jul 2025 -6 | Jul 2025 | -6 |
Sep 2025 -6 | Sep 2025 | -6 |
Dec 2025 -6 | Dec 2025 | -6 |
Jan 2026 -6 | Jan 2026 | -6 |
How Other Brands Compare
Sun Country Airlines is ranked #4 for NPS among its competitors. Delta Air Lines and Alaska Air Group come in first and second, with American Airlines coming in at third.
Sun Country Airlines |  Delta Air Lines |  American Airlines |  Alaska Air Group | |
| Global Ranking | #- | #21 | #138 | #222 |
| NPS | -6 | 43 | 14 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $31.16B | $11.95B | $8.61B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sun Country Airlines NPS by Gender
Male customers rated Sun Country Airlines's NPS 18 points higher than Female customers.
Male
-1
Sun Country Airlines's NPS was rated -1 by Male customers on Comparably.
41%
Promoters
17%
Passives
42%
Detractors
Female
-19
Sun Country Airlines's NPS was rated -19 by Female customers on Comparably.
38%
Promoters
5%
Passives
57%
Detractors
Sun Country Airlines NPS by Ethnicity
Sun Country Airlines's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 6 | Caucasian | 6 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black 45 | African American/Black | 45 |
Asian or Pacific Islander -86 | Asian or Pacific Islander | -86 |
Native American 34 | Native American | 34 |
Other -66 | Other | -66 |
Sun Country Airlines NPS by Age
Sun Country Airlines's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sun Country Airlines NPS by Usage
Sun Country Airlines's NPS was rated the highest by customers who have used Sun Country Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
1 to 2 Years -36 | 1 to 2 Years | -36 |
2 to 5 Years 22 | 2 to 5 Years | 22 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years 16 | Over 10 Years | 16 |
Sun Country Airlines NPS vs. Competitors
Compared to its competitors, Sun Country Airlines's NPS is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Delta Air Lines | 43 |
| Alaska Air Group | 36 |
| American Airlines | 14 |
| Sun Country Airlines | -6 |
 | Spirit Airlines | -54 |
 | Frontier Airlines | -63 |
Sun Country Airlines Customer Reviews
Out of the 31 Sun Country Airlines customer reviews 20 were positive and 11 were constructive. Sun Country Airlines customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sun Country Airlines Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Sun Country Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sun Country Airlines Customer Loyalty Score by Gender
Female customers rated Sun Country Airlines's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sun Country Airlines.
Male
63%
Yes
Female
70%
Yes
Sun Country Airlines Customer Loyalty Score by Ethnicity
Sun Country Airlines's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sun Country Airlines.
68
out of 100
Caucasian
70
out of 100
Hispanic or Latino
60
out of 100
African American/Black
49
out of 100
Asian or Pacific Islander
70
out of 100
Native American
48
out of 100
Other
Sun Country Airlines Customer Loyalty Score by Age
Sun Country Airlines's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sun Country Airlines.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 49% | 18-25 | 49% |
26-30 55% | 26-30 | 55% |
31-35 50% | 31-35 | 50% |
36-40 55% | 36-40 | 55% |
41-45 43% | 41-45 | 43% |
46-50 67% | 46-50 | 67% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 61% | 61-65 | 61% |
66+ 89% | 66+ | 89% |
Sun Country Airlines Customer Loyalty Score by Usage
Sun Country Airlines's Customer Loyalty score was rated the highest by customers who have used Sun Country Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sun Country Airlines Customer Loyalty Score by Industry
Sun Country Airlines's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sun Country Airlines Customer Loyalty vs. Competitors
Compared to its competitors, Sun Country Airlines's Customer Loyalty score is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delta Air Lines | 83% |
| Alaska Air Group | 79% |
| American Airlines | 70% |
| Sun Country Airlines | 63% |
| Spirit Airlines | 49% |
| Frontier Airlines | 48% |
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Sun Country Airlines Product Quality
3.1/5
Sun Country Airlines has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun Country Airlines' overall Product Quality score rated by its users and customers.
Sun Country Airlines Product Information
Sun Country Airlines’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Sun Country Airlines's product the highest. Reviewers from the Real Estate industry rated Sun Country Airlines the lowest at 2.6.
- Website
- https://www.suncountry.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Sun Country Airlines Product Quality
Sun Country Airlines's Product Quality score was rated highest by customers ages 66+, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sun Country Airlines Product Quality the Highest
Ranked Sun Country Airlines Product Quality the Lowest
Sun Country Airlines Product Quality Score by Gender
Male customers rated Sun Country Airlines's Product Quality score 0.4 stars higher than Female customers.
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Male
3.1/5
Female
2.7/5
Sun Country Airlines Product Quality Score by Ethnicity
Sun Country Airlines's Product Quality score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sun Country Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 1.7 | Hispanic or Latino | 1.7 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 3.8 | Native American | 3.8 |
Other 2.4 | Other | 2.4 |
Sun Country Airlines Product Quality Score by Age
Sun Country Airlines's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sun Country Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2.9 | 31-35 | 2.9 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.2 | 61-65 | 3.2 |
66+ 4.2 | 66+ | 4.2 |
Sun Country Airlines Product Quality Score by Usage
Sun Country Airlines's Product Quality score was rated the highest by customers who have used Sun Country Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Country Airlines Product Quality Score by Industry
Sun Country Airlines's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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Sun Country Airlines Product Quality vs. Competitors
Compared to its competitors, Sun Country Airlines's Product Quality score is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delta Air Lines | 4.1/5 |
| Alaska Air Group | 4/5 |
| American Airlines | 3.4/5 |
| Sun Country Airlines | 3.1/5 |
| Spirit Airlines | 1.7/5 |
| Frontier Airlines | 1.5/5 |
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Sun Country Airlines Pricing
Sun Country Airlines ROI & Value For Money
3.2/5
Sun Country Airlines has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Sun Country Airlines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Sun Country Airlines.
Quick Insights into Sun Country Airlines ROI
Sun Country Airlines's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sun Country Airlines ROI the Highest
Ranked Sun Country Airlines ROI the Lowest
Sun Country Airlines ROI Score by Gender
Male customers rated Sun Country Airlines's ROI score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
Sun Country Airlines ROI Score by Ethnicity
Sun Country Airlines's ROI score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sun Country Airlines.
0
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3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 4 | Native American | 4 |
Other 2 | Other | 2 |
Sun Country Airlines ROI Score by Age
Sun Country Airlines's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sun Country Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.3 | 41-45 | 3.3 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.3 | 66+ | 4.3 |
Sun Country Airlines ROI Score by Usage
Sun Country Airlines's ROI score was rated the highest by customers who have used Sun Country Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Country Airlines ROI Score by Industry
Sun Country Airlines's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Banking and Financial Services industry customers.
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Sun Country Airlines Pricing vs. Competitors
Compared to its competitors, Sun Country Airlines's ROI score is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Delta Air Lines | 3.9/5 |
| Alaska Air Group | 3.7/5 |
| American Airlines | 3.4/5 |
| Sun Country Airlines | 3.2/5 |
| Spirit Airlines | 1.9/5 |
| Frontier Airlines | 1.7/5 |
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Sun Country Airlines Customer Satisfaction (CSAT)
Sun Country Airlines Customer Satisfaction (CSAT) Score
55 / 100
Sun Country Airlines has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
21%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
10%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sun Country Airlines Customer Satisfaction
Sun Country Airlines's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sun Country Airlines Customer Satisfaction the Highest
Ranked Sun Country Airlines Customer Satisfaction the Lowest
Sun Country Airlines Customer Satisfaction Score by Gender
Male customers rated Sun Country Airlines's Customer Satisfaction score 16 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 8% | |
Very Dissatisfied | 23% |
44 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 10% | |
Very Dissatisfied | 34% |
Sun Country Airlines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
41%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
7%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
50%
CSAT according to African American/Black
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
24%
CSAT according to Asian or Pacific Islander
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 14% according to Asian or Pacific Islander users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
CSAT according to Native American
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Sun Country Airlines' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sun Country Airlines.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
42%
Sun Country Airlines Customer Satisfaction Score by Age
Sun Country Airlines's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sun Country Airlines.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 51% | |||||||||||||||
| 36-40 | 43% | |||||||||||||||
| 41-45 | 64% | |||||||||||||||
| 46-50 | 27% | |||||||||||||||
| 51-55 | 56% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 88% |
Sun Country Airlines Customer Satisfaction Score by Usage
Sun Country Airlines's Customer Satisfaction score was rated the highest by customers who have used Sun Country Airlines's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sun Country Airlines Customer Satisfaction Score by Industry
Sun Country Airlines's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sun Country Airlines Customer Satisfaction Score by Industry",
"text": "Sun Country Airlines's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Business and Consumer Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 59,
"stars": 0,
"csatScore": 59,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 59
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 51,
"stars": 0,
"csatScore": 51,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 51
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Education",
"groupId": 515,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 42,
"stars": 0,
"csatScore": 42,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 42
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Real Estate",
"groupId": 554,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Retail",
"groupId": 559,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Transportation",
"groupId": 567,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Sun Country Airlines's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Sun Country Airlines Customer Satisfaction vs. Competitors
Compared to its competitors, Sun Country Airlines's Customer Satisfaction score is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Delta Air Lines | 79% |
| Alaska Air Group | 75% |
| American Airlines | 65% |
| Sun Country Airlines | 55% |
| Spirit Airlines | 22% |
| Frontier Airlines | 20% |
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Sun Country Airlines Customer Service
3.1/5
Sun Country Airlines has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sun Country Airlines' overall Customer Service score rated by its users and customers.
About Sun Country Airlines's Customer Service
Website
https://www.suncountry.com/
Phone Number
6516813911
Quick Insights into Sun Country Airlines Customer Service
Sun Country Airlines's Customer Service score was rated highest by customers ages 66+, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Sun Country Airlines' Customer Service score.
Ranked Sun Country Airlines Customer Service the Highest
Ranked Sun Country Airlines Customer Service the Lowest
Sun Country Airlines Customer Service Score by Gender
Male customers rated Sun Country Airlines's Customer Service score 0.6 stars higher than Female customers.
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Male
3.3/5
Female
2.7/5
Sun Country Airlines Customer Service Score by Ethnicity
Sun Country Airlines's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sun Country Airlines.
0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 4.1 | Native American | 4.1 |
Other 2.3 | Other | 2.3 |
Sun Country Airlines Customer Service Score by Age
Sun Country Airlines's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 4.3 | 66+ | 4.3 |
Sun Country Airlines Customer Service Score by Usage
Sun Country Airlines's Customer Service score was rated the highest by customers who have used Sun Country Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sun Country Airlines Customer Service Score by Industry
Sun Country Airlines's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Banking and Financial Services industry customers.
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Sun Country Airlines Customer Service vs. Competitors
Compared to its competitors, Sun Country Airlines's Customer Service score is rated right above Spirit Airlines, and is preceded by American Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Delta Air Lines | 4/5 |
| Alaska Air Group | 4/5 |
| American Airlines | 3.4/5 |
| Sun Country Airlines | 3.1/5 |
| Spirit Airlines | 1.7/5 |
| Frontier Airlines | 1.5/5 |
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Sun Country Airlines as an Employer
3.9/5
Sun Country Airlines has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sun Country Airlines scored a -6 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Sun Country Airlines would recommend the brand to a friend. ENPS measures how likely Sun Country Airlines employees would recommend working at Sun Country Airlines to a friend.
Net Promoter Score
-6
NPS Score
| 39% | Promoters |
|---|---|
| 16% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 51% | Promoters |
|---|---|
| 28% | Passive |
| 21% | Detractors |
