-3
NPS
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Sunbelt Rentals
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About Sunbelt Rentals' Brand
Among its major competitors, Sunbelt Rentals is ranked in 3rd place for NPS while United Rentals is 1st, and Xylem is 2nd.Their current valuation is $27.23B
Brand at a Glance
75%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Sunbelt Rentals Ranking
- #3 / 4 of its competitors
Sunbelt Rentals NPS
Sunbelt Rentals's Net Promoter Score (NPS) is a -3 with 42% Promoters, 13% Passives, and 45% Detractors. Net Promoter Score tracks whether Sunbelt Rentals's customers would recommend using the product based on a scale of -100 to 100.
Sunbelt Rentals Overall NPS
| 42% | Promoters |
|---|---|
| 13% | Passives |
| 45% | Detractors |
Sunbelt Rentals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -5 | Nov 2024 | -5 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -5 | Jan 2025 | -5 |
Feb 2025 -3 | Feb 2025 | -3 |
May 2025 -6 | May 2025 | -6 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -4 | Aug 2025 | -4 |
Sep 2025 -6 | Sep 2025 | -6 |
Oct 2025 -4 | Oct 2025 | -4 |
Nov 2025 -4 | Nov 2025 | -4 |
Dec 2025 -2 | Dec 2025 | -2 |
Jan 2026 -4 | Jan 2026 | -4 |
How Other Brands Compare
Sunbelt Rentals is ranked third for NPS among its competitors. United Rentals and Xylem come in first and second, with Ashtead Group coming in at #4. Among those competitors, it is the second most valued company behind United Rentals.
Sunbelt Rentals |  United Rentals |  Ashtead Group |  Xylem | |
| Global Ranking | #- | #483 | #- | #- |
| NPS | -3 | 29 | - | 3 |
| Valuation Updated every 24 hours for public companies | $27.23B | $28.19B | $25.46B | $17.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunbelt Rentals NPS by Gender
Female customers rated Sunbelt Rentals's NPS 33 points higher than Male customers.
Male
-16
Sunbelt Rentals's NPS was rated -16 by Male customers on Comparably.
34%
Promoters
16%
Passives
50%
Detractors
Female
17
Sunbelt Rentals's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Sunbelt Rentals NPS by Ethnicity
Sunbelt Rentals's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 0 | Other | 0 |
Sunbelt Rentals NPS by Age
Sunbelt Rentals's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sunbelt Rentals NPS by Usage
Sunbelt Rentals's NPS was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -20 | Over 10 Years | -20 |
Sunbelt Rentals NPS vs. Competitors
Compared to its competitors, Sunbelt Rentals's NPS is rated right above Evoqua Water Technologies, and is preceded by BlueLine Rental.
| COMPANY | NPS Score | |
|---|---|---|
| United Rentals | 29 |
| Xylem | 3 |
 | BlueLine Rental | N/A |
| Sunbelt Rentals | -3 |
 | Evoqua Water Technologies | -33 |
Sunbelt Rentals Customer Reviews
Out of the 19 Sunbelt Rentals customer reviews 10 were positive and 9 were constructive. Sunbelt Rentals customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Sunbelt Rentals Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Sunbelt Rentals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sunbelt Rentals Customer Loyalty Score by Gender
Male customers rated Sunbelt Rentals's Customer Loyalty score 19% higher than Female customers.
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Male
82%
Yes
Female
63%
Yes
Sunbelt Rentals Customer Loyalty Score by Ethnicity
Sunbelt Rentals's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sunbelt Rentals.
85
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
61
out of 100
Other
Sunbelt Rentals Customer Loyalty Score by Age
Sunbelt Rentals's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 82% | 31-35 | 82% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
46-50 84% | 46-50 | 84% |
51-55 78% | 51-55 | 78% |
56-60 82% | 56-60 | 82% |
61-65 87% | 61-65 | 87% |
66+ 64% | 66+ | 64% |
Sunbelt Rentals Customer Loyalty Score by Usage
Sunbelt Rentals's Customer Loyalty score was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sunbelt Rentals Customer Loyalty Score by Industry
Sunbelt Rentals's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Sunbelt Rentals Customer Loyalty vs. Competitors
Compared to its competitors, Sunbelt Rentals's Customer Loyalty score is rated right above Xylem, and is preceded by United Rentals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Rentals | 82% |
| Sunbelt Rentals | 75% |
| Xylem | 73% |
| Evoqua Water Technologies | 69% |
| BlueLine Rental | N/A |
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Sunbelt Rentals Product Quality
3.1/5
Sunbelt Rentals has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sunbelt Rentals Product Information
Sunbelt Rentals’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Sunbelt Rentals's product the highest. Reviewers from the Construction industry rated Sunbelt Rentals the lowest at 2.9.
- Company Size
- 10,000+ Employees
Quick Insights into Sunbelt Rentals Product Quality
Sunbelt Rentals's Product Quality score was rated highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Sunbelt Rentals Product Quality the Highest
Ranked Sunbelt Rentals Product Quality the Lowest
Sunbelt Rentals Product Quality Score by Gender
Sunbelt Rentals's Product Quality score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Sunbelt Rentals Product Quality Score by Ethnicity
Sunbelt Rentals's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3 | Other | 3 |
Sunbelt Rentals Product Quality Score by Age
Sunbelt Rentals's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3 | 31-35 | 3 |
36-40 2.9 | 36-40 | 2.9 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 1.5 | 66+ | 1.5 |
Sunbelt Rentals Product Quality Score by Usage
Sunbelt Rentals's Product Quality score was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sunbelt Rentals Product Quality Score by Industry
Sunbelt Rentals's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Sunbelt Rentals Product Quality vs. Competitors
Compared to its competitors, Sunbelt Rentals's Product Quality score is rated right above Evoqua Water Technologies, and is preceded by Xylem.
| COMPANY | Product Quality Score | |
|---|---|---|
| United Rentals | 3.8/5 |
| Xylem | 3.5/5 |
| Sunbelt Rentals | 3.1/5 |
| Evoqua Water Technologies | 2.9/5 |
| BlueLine Rental | N/A |
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Sunbelt Rentals Pricing
Sunbelt Rentals ROI & Value For Money
3/5
Sunbelt Rentals has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sunbelt Rentals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Sunbelt Rentals.
Quick Insights into Sunbelt Rentals ROI
Sunbelt Rentals's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 66+.
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Ranked Sunbelt Rentals ROI the Highest
Ranked Sunbelt Rentals ROI the Lowest
Sunbelt Rentals ROI Score by Gender
Female customers rated Sunbelt Rentals's ROI score 0.7 stars higher than Male customers.
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Male
2.9/5
Female
3.6/5
Sunbelt Rentals ROI Score by Ethnicity
Sunbelt Rentals's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.4 | Other | 3.4 |
Sunbelt Rentals ROI Score by Age
Sunbelt Rentals's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Sunbelt Rentals ROI Score by Usage
Sunbelt Rentals's ROI score was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sunbelt Rentals ROI Score by Industry
Sunbelt Rentals's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Sunbelt Rentals Pricing vs. Competitors
Compared to its competitors, Sunbelt Rentals's ROI score is rated right above Evoqua Water Technologies, and is preceded by Xylem.
| COMPANY | Pricing Score | |
|---|---|---|
| United Rentals | 3.7/5 |
| Xylem | 3.4/5 |
| Sunbelt Rentals | 3/5 |
| Evoqua Water Technologies | 2.6/5 |
| BlueLine Rental | N/A |
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Sunbelt Rentals Customer Satisfaction (CSAT)
Sunbelt Rentals Customer Satisfaction (CSAT) Score
52 / 100
Sunbelt Rentals has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sunbelt Rentals Customer Satisfaction
Sunbelt Rentals's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Sunbelt Rentals Customer Satisfaction the Highest
Ranked Sunbelt Rentals Customer Satisfaction the Lowest
Sunbelt Rentals Customer Satisfaction Score by Gender
Female customers rated Sunbelt Rentals's Customer Satisfaction score 16 points higher than Male customers.
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51 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 33% |
67 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Sunbelt Rentals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sunbelt Rentals' Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
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51 / 100
Very Satisfied
37%
Satisfied
14%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
Sunbelt Rentals' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Sunbelt Rentals' Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
Sunbelt Rentals Customer Satisfaction Score by Age
Sunbelt Rentals's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 55% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 33% |
Sunbelt Rentals Customer Satisfaction Score by Usage
Sunbelt Rentals's Customer Satisfaction score was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sunbelt Rentals Customer Satisfaction Score by Industry
Sunbelt Rentals's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
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}Sunbelt Rentals Customer Satisfaction vs. Competitors
Compared to its competitors, Sunbelt Rentals's Customer Satisfaction score is rated right above Evoqua Water Technologies, and is preceded by Xylem.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Rentals | 75% |
| Xylem | 59% |
| Sunbelt Rentals | 52% |
| Evoqua Water Technologies | 50% |
| BlueLine Rental | 0% |
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Sunbelt Rentals Customer Service
2.9/5
Sunbelt Rentals has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Sunbelt Rentals's Customer Service
Website
https://www.sunbeltrentals.com/
Quick Insights into Sunbelt Rentals Customer Service
Sunbelt Rentals's Customer Service score was rated highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked Sunbelt Rentals Customer Service the Highest
Ranked Sunbelt Rentals Customer Service the Lowest
Sunbelt Rentals Customer Service Score by Gender
Female customers rated Sunbelt Rentals's Customer Service score 0.5 stars higher than Male customers.
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Male
2.8/5
Female
3.3/5
Sunbelt Rentals Customer Service Score by Ethnicity
Sunbelt Rentals's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.8 | Other | 2.8 |
Sunbelt Rentals Customer Service Score by Age
Sunbelt Rentals's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.3 | 56-60 | 3.3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Sunbelt Rentals Customer Service Score by Usage
Sunbelt Rentals's Customer Service score was rated the highest by customers who have used Sunbelt Rentals's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sunbelt Rentals Customer Service Score by Industry
Sunbelt Rentals's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Construction industry customers.
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Sunbelt Rentals Customer Service vs. Competitors
Compared to its competitors, Sunbelt Rentals's Customer Service score is rated right above Evoqua Water Technologies, and is preceded by Xylem.
| COMPANY | Customer Service Score | |
|---|---|---|
| United Rentals | 3.8/5 |
| Xylem | 3.6/5 |
| Sunbelt Rentals | 2.9/5 |
| Evoqua Water Technologies | 2.7/5 |
| BlueLine Rental | N/A |
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Sunbelt Rentals as an Employer
3.3/5
Sunbelt Rentals has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Sunbelt Rentals scored a -3 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunbelt Rentals would recommend the brand to a friend. ENPS measures how likely Sunbelt Rentals employees would recommend working at Sunbelt Rentals to a friend.
Net Promoter Score
-3
NPS Score
| 42% | Promoters |
|---|---|
| 13% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 42% | Promoters |
|---|---|
| 14% | Passive |
| 44% | Detractors |
