-100
NPS
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Sweco
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About Sweco's Brand
Provider of consultancy services for engineering and designing. The company provides consulting planning and designing services in the fields of engineering, environmental technology and architecture. Among its major competitors, Sweco is ranked in 6th place for NPS while Ramboll is 1st, and Gensler is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sweco Ranking
- #4 / 4 of its competitors
Sweco NPS
Sweco's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sweco's customers would recommend using the product based on a scale of -100 to 100.
Sweco Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sweco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -100 | Apr 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sweco NPS vs. Competitors
Compared to its competitors, Sweco's NPS is rated right below Multiconsult.
| COMPANY | NPS Score | |
|---|---|---|
 | Ramboll | 46 |
 | Gensler | 23 |
 | WSP | 17 |
 | POWER Engineers | 9 |
 | Multiconsult | 0 |
| Sweco | -100 |
Sweco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sweco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sweco Customer Loyalty vs. Competitors
Compared to its competitors, Sweco's Customer Loyalty score is rated right above Multiconsult, and is preceded by Gensler.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ramboll | 91% |
| POWER Engineers | 74% |
| WSP | 72% |
| Gensler | 71% |
| Sweco | 10% |
| Multiconsult | N/A |
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Sweco Product Quality
1.5/5
Sweco has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sweco Product Information
Sweco’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.sweco.se
- Company Size
- 10,000+ Employees
Sweco Product Quality vs. Competitors
Compared to its competitors, Sweco's Product Quality score is rated right above Multiconsult, and is preceded by POWER Engineers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ramboll | 4/5 |
| Gensler | 3.8/5 |
| WSP | 3.7/5 |
| POWER Engineers | 3.5/5 |
| Sweco | 1.5/5 |
| Multiconsult | N/A |
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Sweco Pricing
Sweco ROI & Value For Money
1.5/5
Sweco has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sweco Pricing vs. Competitors
Compared to its competitors, Sweco's ROI score is rated right above Multiconsult, and is preceded by POWER Engineers.
| COMPANY | Pricing Score | |
|---|---|---|
| Gensler | 4/5 |
| Ramboll | 3.9/5 |
| WSP | 3.6/5 |
| POWER Engineers | 3.4/5 |
| Sweco | 1.5/5 |
| Multiconsult | N/A |
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Sweco Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sweco Customer Satisfaction vs. Competitors
Compared to its competitors, Sweco's Customer Satisfaction score is rated right below Multiconsult.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ramboll | 85% |
| WSP | 75% |
| POWER Engineers | 74% |
| Gensler | 72% |
| Multiconsult | 0% |
| Sweco | 0% |
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Sweco Customer Service
1.5/5
Sweco has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sweco's Customer Service
Address
Gjorwellsgatan 22, Stockholm, 100 26
Website
www.sweco.se
Phone Number
7
Sweco Customer Service vs. Competitors
Compared to its competitors, Sweco's Customer Service score is rated right above Multiconsult, and is preceded by POWER Engineers.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gensler | 4.1/5 |
| Ramboll | 4/5 |
| WSP | 3.6/5 |
| POWER Engineers | 3.4/5 |
| Sweco | 1.5/5 |
| Multiconsult | N/A |
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