-23
NPS
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Symphony
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About Symphony's Brand
Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Among its major competitors, Symphony is ranked in 3rd place for NPS while Slack is 1st, and Zoom Video Communications is 2nd.Their current valuation is $1.40B
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Symphony Ranking
- #3 / 4 of its competitors
Symphony NPS
Symphony's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Symphony's customers would recommend using the product based on a scale of -100 to 100.
Symphony Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Symphony NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -18 | Feb 2023 | -18 |
Mar 2023 -14 | Mar 2023 | -14 |
Apr 2023 -17 | Apr 2023 | -17 |
May 2023 -15 | May 2023 | -15 |
Aug 2023 -15 | Aug 2023 | -15 |
Oct 2023 -11 | Oct 2023 | -11 |
Dec 2023 -14 | Dec 2023 | -14 |
Jun 2024 -13 | Jun 2024 | -13 |
Jul 2024 -16 | Jul 2024 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -20 | Mar 2025 | -20 |
Oct 2025 -23 | Oct 2025 | -23 |
How Other Brands Compare
Symphony is ranked third for NPS among its competitors. Slack and Zoom Video Communications come in first and second, with IPC Systems coming in at #4. Among those competitors, it is the third most valued company behind Zoom Video Communications.
Symphony |  Zoom Video Communications |  Slack |  IPC Systems | |
| Global Ranking | #- | #12 | #35 | #- |
| NPS | -23 | 44 | 50 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.40B | $93.30B | $20.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symphony NPS by Gender
Symphony's NPS was rated -25 by Female customers on Comparably.
Female
-25
Symphony's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Male
N/A
Symphony's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Symphony NPS by Ethnicity
Symphony's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Symphony NPS by Usage
Symphony's NPS was rated -34 points by customers who have used Symphony's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Symphony NPS vs. Competitors
Compared to its competitors, Symphony's NPS is rated right above IPC Systems, and is preceded by Zoom Video Communications.
| COMPANY | NPS Score | |
|---|---|---|
| Slack | 50 |
| Zoom Video Communications | 44 |
| Symphony | -23 |
| IPC Systems | -34 |
Symphony Customer Reviews
Out of the 2 Symphony customer reviews 2 were positive and 0 were constructive. Symphony customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Symphony Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Symphony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Symphony Customer Loyalty Score by Gender
Symphony's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Symphony Customer Loyalty Score by Ethnicity
Symphony's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Symphony.
70
out of 100
Caucasian
Symphony Customer Loyalty Score by Usage
Symphony's Customer Loyalty score was rated 100% by customers who have used Symphony's products/services for 2 to 5 Years.
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Symphony Customer Loyalty Score by Industry
Symphony's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
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Symphony Customer Loyalty vs. Competitors
Compared to its competitors, Symphony's Customer Loyalty score is rated right below IPC Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Slack | 86% |
| Zoom Video Communications | 84% |
| IPC Systems | 73% |
| Symphony | 59% |
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Symphony Product Quality
2.8/5
Symphony has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Symphony Product Information
Symphony’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Symphony's product the highest.
- Website
- http://www.symphony.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Productivity
Quick Insights into Symphony Product Quality
Symphony's Product Quality score was rated highest by Caucasian customers.
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Ranked Symphony Product Quality the Highest
Symphony Product Quality Score by Gender
Symphony's Product Quality score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Symphony Product Quality Score by Ethnicity
Symphony's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Symphony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Symphony Product Quality Score by Usage
Symphony's Product Quality score was rated 2.3 stars by customers who have used Symphony's products/services for 2 to 5 Years.
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Symphony Product Quality Score by Industry
Symphony's Product Quality score was rated 2 stars by Banking and Financial Services industry customers.
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Symphony Product Quality vs. Competitors
Compared to its competitors, Symphony's Product Quality score is rated right below IPC Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slack | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| IPC Systems | 3.1/5 |
| Symphony | 2.8/5 |
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Symphony Pricing
Symphony ROI & Value For Money
2.8/5
Symphony has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Symphony Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Symphony ROI
Symphony's ROI score was rated highest by Caucasian customers.
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Ranked Symphony ROI the Highest
Symphony ROI Score by Gender
Symphony's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Symphony ROI Score by Ethnicity
Symphony's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Symphony.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Symphony ROI Score by Usage
Symphony's ROI score was rated 2.1 stars by customers who have used Symphony's products/services for 2 to 5 Years.
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Symphony ROI Score by Industry
Symphony's ROI score was rated 1.8 stars by Banking and Financial Services industry customers.
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Symphony Pricing vs. Competitors
Compared to its competitors, Symphony's ROI score is rated right below IPC Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Slack | 4.1/5 |
| Zoom Video Communications | 4.1/5 |
| IPC Systems | 2.8/5 |
| Symphony | 2.8/5 |
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Symphony Customer Satisfaction (CSAT)
Symphony Customer Satisfaction (CSAT) Score
44 / 100
Symphony has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
12%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
8%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Symphony Customer Satisfaction
Symphony's Customer Satisfaction score was rated highest by Female customers.
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Ranked Symphony Customer Satisfaction the Highest
Symphony Customer Satisfaction Score by Gender
Symphony's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Symphony Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Symphony's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Symphony.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
Symphony Customer Satisfaction Score by Usage
Symphony's Customer Satisfaction score was rated 33 points by customers who have used Symphony's products/services for 2 to 5 Years.
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Symphony Customer Satisfaction Score by Industry
Symphony's Customer Satisfaction score was rated 0 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Banking and Financial Services",
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}Symphony Customer Satisfaction vs. Competitors
Compared to its competitors, Symphony's Customer Satisfaction score is rated right above IPC Systems, and is preceded by Zoom Video Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Slack | 90% |
| Zoom Video Communications | 74% |
| Symphony | 44% |
| IPC Systems | 33% |
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Symphony Customer Service
2.7/5
Symphony has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Symphony's Customer Service
Address
565 5th Ave, New York City, NY 10017
Website
http://www.symphony.com/
Phone Number
(650) 733-6660
Symphony's Social Links
Quick Insights into Symphony Customer Service
Symphony's Customer Service score was rated highest by Caucasian customers.
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Ranked Symphony Customer Service the Highest
Symphony Customer Service Score by Gender
Symphony's Customer Service score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Symphony Customer Service Score by Ethnicity
Symphony's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Symphony.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Symphony Customer Service Score by Usage
Symphony's Customer Service score was rated 2.5 stars by customers who have used Symphony's products/services for 2 to 5 Years.
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Symphony Customer Service Score by Industry
Symphony's Customer Service score was rated 2.1 stars by Banking and Financial Services industry customers.
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Symphony Customer Service vs. Competitors
Compared to its competitors, Symphony's Customer Service score is rated right below IPC Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slack | 4.1/5 |
| Zoom Video Communications | 4/5 |
| IPC Systems | 2.9/5 |
| Symphony | 2.7/5 |
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Consumer vs. Employees
Symphony scored a -23 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Symphony would recommend the brand to a friend. ENPS measures how likely Symphony employees would recommend working at Symphony to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
