25
NPS
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Symphony Talent
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About Symphony Talent's Brand
Symphony Talent is a recruitment marketing technology and creative services company that helps talent acquisition teams automate tasks and empower innovative candidate interactions. Symphony Talent’s award-winning Employer Value Proposition (EVP) strategy, employer brand campaigns, career site design, and recruitment technology support more than 900 customers across the globe, including the world’s leading brands. Visit symphonytalent.com to learn more. Among its major competitors, Symphony Talent is ranked in 3rd place for NPS while Radancy is 1st, and Beamery is 2nd.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Symphony Talent Ranking
- #3 / 4 of its competitors
Symphony Talent NPS
Symphony Talent's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Symphony Talent's customers would recommend using the product based on a scale of -100 to 100.
Symphony Talent Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Symphony Talent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 66 | Aug 2022 | 66 |
May 2024 25 | May 2024 | 25 |
How Other Brands Compare
Symphony Talent is ranked third for NPS among its competitors. Radancy and Beamery come in first and second, with Phenom coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symphony Talent NPS vs. Competitors
Compared to its competitors, Symphony Talent's NPS is rated right above Phenom, and is preceded by Beamery.
| COMPANY | NPS Score | |
|---|---|---|
 | Radancy | 37 |
 | Beamery | 25 |
| Symphony Talent | 25 |
 | Phenom | 21 |
Symphony Talent Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Symphony Talent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Symphony Talent Customer Loyalty vs. Competitors
Compared to its competitors, Symphony Talent's Customer Loyalty score is rated right above Phenom, and is preceded by Beamery.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Radancy | 100% |
| Beamery | 100% |
| Symphony Talent | 85% |
| Phenom | 82% |
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Symphony Talent Product Quality
3.9/5
Symphony Talent has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Symphony Talent Product Information
Symphony Talent’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Content
Symphony Talent Product Quality vs. Competitors
Compared to its competitors, Symphony Talent's Product Quality score is rated right below Phenom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Beamery | 4.2/5 |
| Radancy | 4.1/5 |
| Phenom | 3.9/5 |
| Symphony Talent | 3.9/5 |
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Symphony Talent Pricing
Symphony Talent ROI & Value For Money
3.4/5
Symphony Talent has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Symphony Talent Pricing vs. Competitors
Compared to its competitors, Symphony Talent's ROI score is rated right above Phenom, and is preceded by Radancy.
| COMPANY | Pricing Score | |
|---|---|---|
| Beamery | 4/5 |
| Radancy | 4/5 |
| Symphony Talent | 3.4/5 |
| Phenom | 3.2/5 |
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Symphony Talent Customer Satisfaction (CSAT)
Symphony Talent Customer Satisfaction (CSAT) Score
75 / 100
Symphony Talent has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Symphony Talent Customer Satisfaction vs. Competitors
Compared to its competitors, Symphony Talent's Customer Satisfaction score is rated right above Radancy, and is preceded by Phenom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Beamery | 100% |
| Phenom | 100% |
| Symphony Talent | 75% |
| Radancy | 50% |
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Symphony Talent Customer Service
3.7/5
Symphony Talent has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Symphony Talent's Customer Service
Address
19 W 34th Street, Suite 1000, New York City, NY 10001
Website
https://www.symphonytalent.com/
Phone Number
(855) 587-2926
Symphony Talent's Social Links
Symphony Talent Customer Service vs. Competitors
Compared to its competitors, Symphony Talent's Customer Service score is rated right above Phenom, and is preceded by Beamery.
| COMPANY | Customer Service Score | |
|---|---|---|
| Radancy | 5/5 |
| Beamery | 4.7/5 |
| Symphony Talent | 3.7/5 |
| Phenom | 3.3/5 |
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Symphony Talent as an Employer
4.5/5
Symphony Talent has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Symphony Talent scored a 25 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Symphony Talent would recommend the brand to a friend. ENPS measures how likely Symphony Talent employees would recommend working at Symphony Talent to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 62% | Promoters |
|---|---|
| 5% | Passive |
| 33% | Detractors |
