100
NPS
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T2 Biosystems
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About T2 Biosystems' Brand
T2 Biosystems develops a medical diagnostic platform that enables rapid and accurate diagnostic tests of all types on a single instrument. Among its major competitors, T2 Biosystems is ranked in 2nd place for NPS while hVIVO is 1st, and BioFire Diagnostics is 3rd.Their current market cap is $2.35M
T2 Biosystems Ranking
- #1 / 4 of its competitors
T2 Biosystems NPS
T2 Biosystems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether T2 Biosystems's customers would recommend using the product based on a scale of -100 to 100.
T2 Biosystems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
T2 Biosystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
T2 Biosystems is ranked first for NPS among its competitors. BioFire Diagnostics and SomaLogic come in second and third, with OpGen coming in at #4. Among those competitors, it is the most valued company behind SomaLogic.
T2 Biosystems |  BioFire Diagnostics |  SomaLogic |  OpGen | |
| Global Ranking | #- | #761 | #- | #- |
| NPS | 100 | 7 | -67 | - |
| Valuation Updated every 24 hours for public companies | $2.35M | - | $1.00B | $64.77M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T2 Biosystems NPS vs. Competitors
Compared to its competitors, T2 Biosystems's NPS is rated right above BioFire Diagnostics, and is preceded by hVIVO.
| COMPANY | NPS Score | |
|---|---|---|
 | hVIVO | 100 |
| T2 Biosystems | 100 |
| BioFire Diagnostics | 7 |
| OpGen | N/A |
 | Immucor | -6 |
| SomaLogic | -67 |
T2 Biosystems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
T2 Biosystems Customer Satisfaction vs. Competitors
Compared to its competitors, T2 Biosystems's Customer Satisfaction score is rated right above OpGen, and is preceded by Immucor.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| hVIVO | 100% |
| BioFire Diagnostics | 91% |
| SomaLogic | 67% |
| Immucor | 60% |
| T2 Biosystems | 0% |
| OpGen | 0% |
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T2 Biosystems as an Employer
2.2/5
T2 Biosystems has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
T2 Biosystems scored a 100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of T2 Biosystems would recommend the brand to a friend. ENPS measures how likely T2 Biosystems employees would recommend working at T2 Biosystems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
