43
NPS
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Tandem Diabetes Care
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About Tandem Diabetes Care's Brand
Tandem Diabetes Care develops medical devices for the treatment of diabetes offering diabetic insulin pumps for adults and children. Among its major competitors, Tandem Diabetes Care is ranked in 1st place for NPS while ABIOMED is 2nd, and Medtronic is 3rd.Their current market cap is $5.48B
Brand at a Glance
88%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Tandem Diabetes Care Ranking
- #1 / 4 of its competitors
Tandem Diabetes Care NPS
Tandem Diabetes Care's Net Promoter Score (NPS) is a 43 with 65% Promoters, 13% Passives, and 22% Detractors. Net Promoter Score tracks whether Tandem Diabetes Care's customers would recommend using the product based on a scale of -100 to 100.
Tandem Diabetes Care Overall NPS
| 65% | Promoters |
|---|---|
| 13% | Passives |
| 22% | Detractors |
Tandem Diabetes Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 60 | Mar 2023 | 60 |
Apr 2023 67 | Apr 2023 | 67 |
May 2023 69 | May 2023 | 69 |
Jun 2023 64 | Jun 2023 | 64 |
Jul 2023 67 | Jul 2023 | 67 |
Dec 2023 57 | Dec 2023 | 57 |
Mar 2024 56 | Mar 2024 | 56 |
Apr 2024 52 | Apr 2024 | 52 |
May 2024 55 | May 2024 | 55 |
Jul 2024 47 | Jul 2024 | 47 |
Jan 2025 40 | Jan 2025 | 40 |
Aug 2025 44 | Aug 2025 | 44 |
How Other Brands Compare
Tandem Diabetes Care is ranked first for NPS among its competitors. Medtronic and Johnson & Johnson come in second and third, with DexCom coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.
Tandem Diabetes Care |  Johnson & Johnson |  Medtronic |  DexCom | |
| Global Ranking | #- | #89 | #546 | #- |
| NPS | 43 | 26 | 30 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $5.48B | $428.68B | $152.54B | $40.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tandem Diabetes Care NPS by Gender
Tandem Diabetes Care's NPS was rated 0 by Female customers on Comparably.
Female
0
Tandem Diabetes Care's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Tandem Diabetes Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tandem Diabetes Care NPS by Ethnicity
Tandem Diabetes Care's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Tandem Diabetes Care NPS by Usage
Tandem Diabetes Care's NPS was rated 0 points by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Tandem Diabetes Care NPS vs. Competitors
Compared to its competitors, Tandem Diabetes Care's NPS is rated right above ABIOMED.
| COMPANY | NPS Score | |
|---|---|---|
| Tandem Diabetes Care | 43 |
 | ABIOMED | 39 |
| Medtronic | 30 |
| Johnson & Johnson | 26 |
| DexCom | 11 |
 | Keystone Dental | N/A |
Tandem Diabetes Care Customer Reviews
Out of the 3 Tandem Diabetes Care customer reviews 2 were positive and 1 was constructive. Tandem Diabetes Care customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tandem Diabetes Care Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Tandem Diabetes Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tandem Diabetes Care Customer Loyalty Score by Gender
Tandem Diabetes Care's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Tandem Diabetes Care Customer Loyalty Score by Ethnicity
Tandem Diabetes Care's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tandem Diabetes Care.
100
out of 100
Caucasian
Tandem Diabetes Care Customer Loyalty Score by Usage
Tandem Diabetes Care's Customer Loyalty score was rated 100% by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tandem Diabetes Care Customer Loyalty vs. Competitors
Compared to its competitors, Tandem Diabetes Care's Customer Loyalty score is rated right above Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tandem Diabetes Care | 88% |
| Johnson & Johnson | 79% |
| DexCom | 79% |
| Medtronic | 77% |
| ABIOMED | 73% |
| Keystone Dental | N/A |
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Tandem Diabetes Care Product Quality
3.9/5
Tandem Diabetes Care has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tandem Diabetes Care Product Information
Tandem Diabetes Care’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Hardware and Devices
Healthcare
Quick Insights into Tandem Diabetes Care Product Quality
Tandem Diabetes Care's Product Quality score was rated highest by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Ranked Tandem Diabetes Care Product Quality the Highest
Tandem Diabetes Care Product Quality Score by Gender
Tandem Diabetes Care's Product Quality score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Tandem Diabetes Care Product Quality Score by Ethnicity
Tandem Diabetes Care's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tandem Diabetes Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Tandem Diabetes Care Product Quality Score by Usage
Tandem Diabetes Care's Product Quality score was rated 3.5 stars by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Tandem Diabetes Care Product Quality vs. Competitors
Compared to its competitors, Tandem Diabetes Care's Product Quality score is rated right above DexCom, and is preceded by Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| ABIOMED | 3.9/5 |
| Medtronic | 3.9/5 |
| Tandem Diabetes Care | 3.9/5 |
| DexCom | 3.4/5 |
| Keystone Dental | N/A |
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Tandem Diabetes Care Pricing
Tandem Diabetes Care ROI & Value For Money
3.4/5
Tandem Diabetes Care has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Tandem Diabetes Care ROI
Tandem Diabetes Care's ROI score was rated highest by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Ranked Tandem Diabetes Care ROI the Highest
Tandem Diabetes Care ROI Score by Gender
Tandem Diabetes Care's ROI score was rated 2.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tandem Diabetes Care.
Female
2.4/5
Male
N/A
Tandem Diabetes Care ROI Score by Ethnicity
Tandem Diabetes Care's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tandem Diabetes Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Tandem Diabetes Care ROI Score by Usage
Tandem Diabetes Care's ROI score was rated 3.2 stars by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Tandem Diabetes Care Pricing vs. Competitors
Compared to its competitors, Tandem Diabetes Care's ROI score is rated right above DexCom, and is preceded by ABIOMED.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| ABIOMED | 3.7/5 |
| Tandem Diabetes Care | 3.4/5 |
| DexCom | 3.3/5 |
| Keystone Dental | N/A |
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Tandem Diabetes Care Customer Satisfaction (CSAT)
Tandem Diabetes Care Customer Satisfaction (CSAT) Score
78 / 100
Tandem Diabetes Care has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
28%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tandem Diabetes Care Customer Satisfaction
Tandem Diabetes Care's Customer Satisfaction score was rated highest by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Ranked Tandem Diabetes Care Customer Satisfaction the Highest
Tandem Diabetes Care Customer Satisfaction Score by Gender
Tandem Diabetes Care's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Tandem Diabetes Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tandem Diabetes Care's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Tandem Diabetes Care Customer Satisfaction Score by Usage
Tandem Diabetes Care's Customer Satisfaction score was rated 50 points by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tandem Diabetes Care Customer Satisfaction vs. Competitors
Compared to its competitors, Tandem Diabetes Care's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tandem Diabetes Care | 78% |
| Johnson & Johnson | 78% |
| ABIOMED | 74% |
| Medtronic | 72% |
| DexCom | 64% |
| Keystone Dental | 0% |
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Tandem Diabetes Care Customer Service
3.4/5
Tandem Diabetes Care has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Tandem Diabetes Care's Customer Service
Address
11045 Roselle Street, Suite 200, San Diego, CA 92121
Website
http://www.tandemdiabetes.com
Phone Number
+1 858-366-6900
Quick Insights into Tandem Diabetes Care Customer Service
Tandem Diabetes Care's Customer Service score was rated highest by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Ranked Tandem Diabetes Care Customer Service the Highest
Tandem Diabetes Care Customer Service Score by Gender
Tandem Diabetes Care's Customer Service score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Tandem Diabetes Care Customer Service Score by Ethnicity
Tandem Diabetes Care's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tandem Diabetes Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Tandem Diabetes Care Customer Service Score by Usage
Tandem Diabetes Care's Customer Service score was rated 4 stars by customers who have used Tandem Diabetes Care's products/services for 2 to 5 Years.
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Tandem Diabetes Care Customer Service vs. Competitors
Compared to its competitors, Tandem Diabetes Care's Customer Service score is rated right above DexCom, and is preceded by Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| ABIOMED | 4/5 |
| Medtronic | 4/5 |
| Johnson & Johnson | 4/5 |
| Tandem Diabetes Care | 3.4/5 |
| DexCom | 3.3/5 |
| Keystone Dental | N/A |
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Tandem Diabetes Care as an Employer
4.2/5
Tandem Diabetes Care has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Tandem Diabetes Care
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tandem Diabetes Care scored a 43 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Tandem Diabetes Care would recommend the brand to a friend. ENPS measures how likely Tandem Diabetes Care employees would recommend working at Tandem Diabetes Care to a friend.
Net Promoter Score
43
NPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 30% | Promoters |
|---|---|
| 22% | Passive |
| 48% | Detractors |
