100
NPS
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Targray
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About Targray's Brand
Targray is an international leader in the sourcing, transportation, storage, financing and supply of sustainable materials & commodities for the biofuels, solar, energy storage, carbon trading and agricultural commodities sectors (pulses, grains, cotton). From solar glass and lithium-ion cells, to bio-based fuels, our material solutions help reduce the world’s carbon footprint while enabling technology providers to create more efficient, better performing products for consumers. Among its major competitors, Targray is ranked in 1st place for NPS while MTI is 2nd, and BASF is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Targray Ranking
- #1 / 4 of its competitors
Targray NPS
Targray's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Targray's customers would recommend using the product based on a scale of -100 to 100.
Targray Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Targray NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
How Other Brands Compare
Targray is ranked first for NPS among its competitors. BASF and Dow Chemical Company come in second and third, with DuPont coming in at #4.
Targray |  DuPont |  Dow Chemical Company |  BASF | |
| Global Ranking | #- | #175 | #196 | #535 |
| NPS | 100 | 17 | 27 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $68.56B | $76.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Targray NPS vs. Competitors
Compared to its competitors, Targray's NPS is rated right above MTI.
| COMPANY | NPS Score | |
|---|---|---|
| Targray | 100 |
 | MTI | 100 |
| BASF | 31 |
| Dow Chemical Company | 27 |
| DuPont | 17 |
Targray Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Targray users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Targray Customer Loyalty vs. Competitors
Compared to its competitors, Targray's Customer Loyalty score is rated right above BASF.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Targray | 100% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| DuPont | 77% |
| MTI | 10% |
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Targray Product Quality
3.7/5
Targray has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Targray Product Information
Targray’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.targray.com/
- Company Size
- 51-200 Employees
Industry
Renewables and Environment
Targray Product Quality vs. Competitors
Compared to its competitors, Targray's Product Quality score is rated right below DuPont.
| COMPANY | Product Quality Score | |
|---|---|---|
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| MTI | 4/5 |
| DuPont | 3.8/5 |
| Targray | 3.7/5 |
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Targray Pricing
Targray ROI & Value For Money
3.7/5
Targray has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Targray Pricing vs. Competitors
Compared to its competitors, Targray's ROI score is rated right above DuPont, and is preceded by Dow Chemical Company .
| COMPANY | Pricing Score | |
|---|---|---|
| MTI | 5/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| Targray | 3.7/5 |
| DuPont | 3.7/5 |
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Targray Customer Satisfaction (CSAT)
Targray Customer Satisfaction (CSAT) Score
50 / 100
Targray has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Targray Customer Satisfaction vs. Competitors
Compared to its competitors, Targray's Customer Satisfaction score is rated right below DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MTI | 100% |
| BASF | 83% |
| Dow Chemical Company | 76% |
| DuPont | 72% |
| Targray | 50% |
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Targray Customer Service
3.7/5
Targray has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Targray's Customer Service
Address
18105 Transcanadienne, Kirkland, IL H9J 3Z4 Canada
Website
https://www.targray.com/
Phone Number
1-888-695-8095
Targray's Social Links
Targray Customer Service vs. Competitors
Compared to its competitors, Targray's Customer Service score is rated right below DuPont.
| COMPANY | Customer Service Score | |
|---|---|---|
| MTI | 5/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.8/5 |
| Targray | 3.7/5 |
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Targray as an Employer
3.4/5
Targray has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Targray scored a 100 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Targray would recommend the brand to a friend. ENPS measures how likely Targray employees would recommend working at Targray to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 73% | Promoters |
|---|---|
| 0% | Passive |
| 27% | Detractors |
