62
NPS
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Tata Group
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About Tata Group's Brand
Tata group is an international conglomerate that owns and operates companies in steel, hydro-power, hospitality, and airlines industries. Among its major competitors, Tata Group is ranked in 1st place for NPS while Tata Motors Ltd is 2nd, and TCS (Tata Consultancy Services) is 3rd.
Brand at a Glance
88%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Tata Group Ranking
- #1 / 4 of its competitors
Tata Group NPS
Tata Group's Net Promoter Score (NPS) is a 62 with 76% Promoters, 10% Passives, and 14% Detractors. Net Promoter Score tracks whether Tata Group's customers would recommend using the product based on a scale of -100 to 100.
Tata Group Overall NPS
| 76% | Promoters |
|---|---|
| 10% | Passives |
| 14% | Detractors |
Tata Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 65 | Sep 2023 | 65 |
Oct 2023 66 | Oct 2023 | 66 |
Nov 2023 63 | Nov 2023 | 63 |
Dec 2023 63 | Dec 2023 | 63 |
Jan 2024 60 | Jan 2024 | 60 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2024 62 | Mar 2024 | 62 |
Apr 2024 64 | Apr 2024 | 64 |
Aug 2024 61 | Aug 2024 | 61 |
Sep 2024 61 | Sep 2024 | 61 |
Nov 2024 63 | Nov 2024 | 63 |
Apr 2025 62 | Apr 2025 | 62 |
How Other Brands Compare
Tata Group is ranked first for NPS among its competitors. Tata Motors Ltd and TCS (Tata Consultancy Services) come in second and third, with Flipkart coming in at #4.
Tata Group |  Tata Motors Ltd |  Flipkart |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #819 | #941 | #- |
| NPS | 62 | 33 | -17 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.92B | - | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Group NPS by Gender
Female customers rated Tata Group's NPS 7 points higher than Male customers.
Male
50
Tata Group's NPS was rated 50 by Male customers on Comparably.
70%
Promoters
10%
Passives
20%
Detractors
Female
57
Tata Group's NPS was rated 57 by Female customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Tata Group NPS by Ethnicity
Tata Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 34 | Other | 34 |
Tata Group NPS by Age
Tata Group's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Tata Group NPS by Usage
Tata Group's NPS was rated the highest by customers who have used Tata Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 57 | Over 10 Years | 57 |
Tata Group NPS vs. Competitors
Compared to its competitors, Tata Group's NPS is rated right above Tata Motors Ltd.
| COMPANY | NPS Score | |
|---|---|---|
| Tata Group | 62 |
| Tata Motors Ltd | 33 |
| TCS (Tata Consultancy Services) | 23 |
| Flipkart | -17 |
Tata Group Customer Reviews
Out of the 2 Tata Group customer reviews 1 was positive and 1 was constructive. Tata Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tata Group Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Tata Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Group Customer Loyalty Score by Gender
Male customers rated Tata Group's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
Tata Group Customer Loyalty Score by Ethnicity
Tata Group's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
70
out of 100
Other
Tata Group Customer Loyalty Score by Age
Tata Group's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
31-35 100% | 31-35 | 100% |
Tata Group Customer Loyalty Score by Usage
Tata Group's Customer Loyalty score was rated the highest by customers who have used Tata Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tata Group Customer Loyalty Score by Industry
Tata Group's Customer Loyalty score was rated 100% by Accounting industry customers.
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Tata Group Customer Loyalty vs. Competitors
Compared to its competitors, Tata Group's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Group | 88% |
| TCS (Tata Consultancy Services) | 83% |
| Flipkart | 83% |
| Tata Motors Ltd | 82% |
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Tata Group Product Quality
4.4/5
Tata Group has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Tata Group Product Information
Tata Group’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tata Group's product the highest.
- Website
- http://www.tata.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Quick Insights into Tata Group Product Quality
Tata Group's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Tata Group Product Quality the Highest
Ranked Tata Group Product Quality the Lowest
Tata Group Product Quality Score by Gender
Female customers rated Tata Group's Product Quality score 0.5 stars higher than Male customers.
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Male
4.2/5
Female
4.7/5
Tata Group Product Quality Score by Ethnicity
Tata Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.8 | Other | 3.8 |
Tata Group Product Quality Score by Age
Tata Group's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tata Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
31-35 5 | 31-35 | 5 |
Tata Group Product Quality Score by Usage
Tata Group's Product Quality score was rated the highest by customers who have used Tata Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tata Group Product Quality Score by Industry
Tata Group's Product Quality score was rated 4.6 stars by Accounting industry customers.
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Tata Group Product Quality vs. Competitors
Compared to its competitors, Tata Group's Product Quality score is rated right above Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Group | 4.4/5 |
| Tata Motors Ltd | 4.1/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Flipkart | 3/5 |
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Tata Group Pricing
Tata Group ROI & Value For Money
4.2/5
Tata Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Tata Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Tata Group ROI
Tata Group's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Tata Group's products/services for Less than 1 Year.
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Ranked Tata Group ROI the Highest
Ranked Tata Group ROI the Lowest
Tata Group ROI Score by Gender
Male customers rated Tata Group's ROI score 0.5 stars higher than Female customers.
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Male
4.4/5
Female
3.9/5
Tata Group ROI Score by Ethnicity
Tata Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
Tata Group ROI Score by Age
Tata Group's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 5 | 31-35 | 5 |
Tata Group ROI Score by Usage
Tata Group's ROI score was rated the highest by customers who have used Tata Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tata Group ROI Score by Industry
Tata Group's ROI score was rated 4 stars by Accounting industry customers.
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Tata Group Pricing vs. Competitors
Compared to its competitors, Tata Group's ROI score is rated right above Tata Motors Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Group | 4.2/5 |
| Tata Motors Ltd | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Flipkart | 2.8/5 |
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Tata Group Customer Satisfaction (CSAT)
Tata Group Customer Satisfaction (CSAT) Score
87 / 100
Tata Group has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
70%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Group Customer Satisfaction
Tata Group's Customer Satisfaction score was rated highest by customers who have used Tata Group's products/services for 5 to 10 Years, and rated lowest by customers who have used Tata Group's products/services for Less than 1 Year.
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Ranked Tata Group Customer Satisfaction the Highest
Ranked Tata Group Customer Satisfaction the Lowest
Tata Group Customer Satisfaction Score by Gender
Male customers rated Tata Group's Customer Satisfaction score 50 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Tata Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Tata Group's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.
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89 / 100
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
CSAT according to Other
Tata Group's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Tata Group Customer Satisfaction Score by Age
Tata Group's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 31-35 | 67% |
Tata Group Customer Satisfaction Score by Usage
Tata Group's Customer Satisfaction score was rated the highest by customers who have used Tata Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tata Group Customer Satisfaction Score by Industry
Tata Group's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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"label": "Accounting",
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}Tata Group Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Group's Customer Satisfaction score is rated right above Tata Motors Ltd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Group | 87% |
| Tata Motors Ltd | 82% |
| TCS (Tata Consultancy Services) | 75% |
| Flipkart | 54% |
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Tata Group Customer Service
4.2/5
Tata Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Tata Group's Customer Service
Address
Bombay House, 24, Homi Mody Street,
Website
http://www.tata.com
Phone Number
+91 (22) 6665 8282
Quick Insights into Tata Group Customer Service
Tata Group's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Tata Group's products/services for Less than 1 Year.
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Ranked Tata Group Customer Service the Highest
Ranked Tata Group Customer Service the Lowest
Tata Group Customer Service Score by Gender
Male customers rated Tata Group's Customer Service score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Tata Group Customer Service Score by Ethnicity
Tata Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tata Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.1 | Other | 3.1 |
Tata Group Customer Service Score by Age
Tata Group's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 5 | 31-35 | 5 |
Tata Group Customer Service Score by Usage
Tata Group's Customer Service score was rated the highest by customers who have used Tata Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tata Group Customer Service Score by Industry
Tata Group's Customer Service score was rated 4.5 stars by Accounting industry customers.
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Tata Group Customer Service vs. Competitors
Compared to its competitors, Tata Group's Customer Service score is rated right above Tata Motors Ltd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Group | 4.2/5 |
| Tata Motors Ltd | 4/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Flipkart | 2.8/5 |
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Tata Group as an Employer
Consumer vs. Employees
Tata Group scored a 62 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Group would recommend the brand to a friend. ENPS measures how likely Tata Group employees would recommend working at Tata Group to a friend.
Net Promoter Score
62
NPS Score
| 76% | Promoters |
|---|---|
| 10% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 44% | Promoters |
|---|---|
| 26% | Passive |
| 30% | Detractors |
