25
NPS
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Taxify
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About Taxify's Brand
Taxify gives you world class sales tax software on a platform that is easy to use – and at a price your business can afford. Among its major competitors, Taxify is ranked in 3rd place for NPS while Hailo is 1st, and TaxJar is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Taxify Ranking
- #2 / 4 of its competitors
Taxify NPS
Taxify's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Taxify's customers would recommend using the product based on a scale of -100 to 100.
Taxify Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Taxify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Mar 2023 25 | Mar 2023 | 25 |
How Other Brands Compare
Taxify is ranked second for NPS among its competitors. TaxJar and Uber come in first and third, with Scoop Technologies coming in at #4.
Taxify |  Uber |  Scoop Technologies |  TaxJar | |
| Global Ranking | #- | #90 | #- | #- |
| NPS | 25 | 23 | - | 69 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $107.19B | $300.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taxify Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Taxify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taxify Customer Loyalty vs. Competitors
Compared to its competitors, Taxify's Customer Loyalty score is rated right above Uber.
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VS
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Taxify Product Quality
2.7/5
Taxify has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Taxify Product Information
Taxify’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://taxify.co/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Taxify Product Quality vs. Competitors
Compared to its competitors, Taxify's Product Quality score is rated right above uShip, and is preceded by Uber.
Unlock Taxify Product Quality vs. Competitors Data
VS
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Taxify Pricing
Taxify ROI & Value For Money
2.7/5
Taxify has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Taxify Pricing vs. Competitors
Compared to its competitors, Taxify's ROI score is rated right above uShip, and is preceded by Uber.
Unlock Taxify ROI vs. Competitors Data
VS
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Taxify Customer Satisfaction (CSAT)
Taxify Customer Satisfaction (CSAT) Score
50 / 100
Taxify has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taxify Customer Satisfaction vs. Competitors
Compared to its competitors, Taxify's Customer Satisfaction score is rated right above Hailo, and is preceded by Uber.
Unlock Taxify Customer Satisfaction vs. Competitors Data
VS
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Taxify Customer Service
2.5/5
Taxify has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Taxify's Customer Service
Address
1877 Broadway Suite 703, Boulder, CO 80302
Website
https://taxify.co/
Phone Number
+1 (860) 532-0829
Taxify Customer Service vs. Competitors
Compared to its competitors, Taxify's Customer Service score is rated right above uShip, and is preceded by Uber.
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Taxify as an Employer
4.3/5
Taxify has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Taxify scored a 25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Taxify would recommend the brand to a friend. ENPS measures how likely Taxify employees would recommend working at Taxify to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
