0
NPS
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TeamDynamix
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About TeamDynamix's Brand
TeamDynamix cloud-based Service Management and Project Portfolio Management is built for organizations in education, the public sector, and healthcare. Among its major competitors, TeamDynamix is ranked in 4th place for NPS while Freshdesk is 1st, and Cherwell Software is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
4.5/5
Customer Service
TeamDynamix Ranking
- #4 / 4 of its competitors
TeamDynamix NPS
TeamDynamix's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TeamDynamix's customers would recommend using the product based on a scale of -100 to 100.
TeamDynamix Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TeamDynamix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
TeamDynamix is ranked #4 for NPS among its competitors. Freshdesk and Cherwell Software come in first and second, with ServiceNow coming in at third.
TeamDynamix |  ServiceNow |  Cherwell Software |  Freshdesk | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | 0 | 44 | 45 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $115.73B | $750.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TeamDynamix NPS vs. Competitors
Compared to its competitors, TeamDynamix's NPS is rated right below ServiceNow.
| COMPANY | NPS Score | |
|---|---|---|
| Freshdesk | 100 |
| Cherwell Software | 45 |
| ServiceNow | 44 |
| TeamDynamix | 0 |
TeamDynamix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TeamDynamix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TeamDynamix Customer Loyalty vs. Competitors
Compared to its competitors, TeamDynamix's Customer Loyalty score is rated right above ServiceNow.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TeamDynamix | 100% |
| ServiceNow | 86% |
| Cherwell Software | 65% |
| Freshdesk | N/A |
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TeamDynamix Product Quality
3.2/5
TeamDynamix has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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TeamDynamix Product Information
TeamDynamix’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.teamdynamix.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
TeamDynamix Product Quality vs. Competitors
Compared to its competitors, TeamDynamix's Product Quality score is rated right below Freshdesk.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| Cherwell Software | 4.1/5 |
| Freshdesk | 4/5 |
| TeamDynamix | 3.2/5 |
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TeamDynamix Pricing
TeamDynamix ROI & Value For Money
3.7/5
TeamDynamix has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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TeamDynamix Pricing vs. Competitors
Compared to its competitors, TeamDynamix's ROI score is rated right above Freshdesk, and is preceded by Cherwell Software.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| Cherwell Software | 4/5 |
| TeamDynamix | 3.7/5 |
| Freshdesk | N/A |
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TeamDynamix Customer Satisfaction (CSAT)
TeamDynamix Customer Satisfaction (CSAT) Score
50 / 100
TeamDynamix has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TeamDynamix Customer Satisfaction vs. Competitors
Compared to its competitors, TeamDynamix's Customer Satisfaction score is rated right above Cherwell Software, and is preceded by ServiceNow.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freshdesk | 100% |
| ServiceNow | 83% |
| TeamDynamix | 50% |
| Cherwell Software | 0% |
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TeamDynamix Customer Service
4.5/5
TeamDynamix has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About TeamDynamix's Customer Service
Address
1600 Dublin Road, Ste. 200, Columbus, OH 43215
Website
https://www.teamdynamix.com/
Phone Number
877-752-6196
TeamDynamix's Social Links
TeamDynamix Customer Service vs. Competitors
Compared to its competitors, TeamDynamix's Customer Service score is rated right above ServiceNow.
| COMPANY | Customer Service Score | |
|---|---|---|
| TeamDynamix | 4.5/5 |
| ServiceNow | 4.1/5 |
| Cherwell Software | 2.8/5 |
| Freshdesk | N/A |
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TeamDynamix as an Employer
4.7/5
TeamDynamix has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TeamDynamix scored a 0 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of TeamDynamix would recommend the brand to a friend. ENPS measures how likely TeamDynamix employees would recommend working at TeamDynamix to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 90% | Promoters |
|---|---|
| 7% | Passive |
| 3% | Detractors |
