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NPS
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Tekla
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About Tekla's Brand
Tekla Corporation is a software engineering corporation specialising in model-based software Among its major competitors, Tekla is ranked in 4th place for NPS while Autodesk is 1st, and Trimble is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Tekla Ranking
- #4 / 4 of its competitors
Tekla NPS
Tekla's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Tekla's customers would recommend using the product based on a scale of -100 to 100.
Tekla Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Tekla NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Jun 2024 25 | Jun 2024 | 25 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Tekla is ranked #4 for NPS among its competitors. Autodesk and Trimble come in first and second, with Bentley Systems coming in at third.
Tekla |  Autodesk |  Trimble |  Bentley Systems | |
| Global Ranking | #- | #238 | #347 | #- |
| NPS | 0 | 32 | 22 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $62.34B | $18.26B | $12.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tekla NPS vs. Competitors
Compared to its competitors, Tekla's NPS is rated right below Bentley Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Autodesk | 32 |
| Trimble | 22 |
| Bentley Systems | 19 |
| Tekla | 0 |
Tekla Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Tekla users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tekla Customer Loyalty vs. Competitors
Compared to its competitors, Tekla's Customer Loyalty score is rated right below Bentley Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| Trimble | 79% |
| Bentley Systems | 75% |
| Tekla | 73% |
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Tekla Product Quality
3.1/5
Tekla has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Tekla Product Information
Tekla’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.tekla.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Tekla Product Quality vs. Competitors
Compared to its competitors, Tekla's Product Quality score is rated right below Bentley Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Autodesk | 4/5 |
| Trimble | 4/5 |
| Bentley Systems | 3.7/5 |
| Tekla | 3.1/5 |
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Tekla Pricing
Tekla ROI & Value For Money
2.5/5
Tekla has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Tekla Pricing vs. Competitors
Compared to its competitors, Tekla's ROI score is rated right below Bentley Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Autodesk | 3.9/5 |
| Trimble | 3.8/5 |
| Bentley Systems | 3.4/5 |
| Tekla | 2.5/5 |
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Tekla Customer Satisfaction (CSAT)
Tekla Customer Satisfaction (CSAT) Score
50 / 100
Tekla has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tekla Customer Satisfaction vs. Competitors
Compared to its competitors, Tekla's Customer Satisfaction score is rated right below Bentley Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trimble | 100% |
| Autodesk | 72% |
| Bentley Systems | 70% |
| Tekla | 50% |
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Tekla Customer Service
2.5/5
Tekla has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Tekla's Customer Service
Website
http://www.tekla.com/
Tekla Customer Service vs. Competitors
Compared to its competitors, Tekla's Customer Service score is rated right below Bentley Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Autodesk | 3.8/5 |
| Trimble | 3.7/5 |
| Bentley Systems | 3.5/5 |
| Tekla | 2.5/5 |
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Tekla as an Employer
3.8/5
Tekla has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tekla scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Tekla would recommend the brand to a friend. ENPS measures how likely Tekla employees would recommend working at Tekla to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
