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NPS
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Telkom Group
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About Telkom Group's Brand
Among its major competitors, Telkom Group is ranked in 3rd place for NPS while MTN is 1st, and Vodacom Group is 2nd.Their current market cap is $23.39B
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Telkom Group Ranking
- #3 / 4 of its competitors
Telkom Group NPS
Telkom Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Telkom Group's customers would recommend using the product based on a scale of -100 to 100.
Telkom Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Telkom Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
How Other Brands Compare
Telkom Group is ranked third for NPS among its competitors. MTN and Vodacom Group come in first and second, with MWEB coming in at #4. Among those competitors, it is the third most valued company.
Telkom Group |  MTN |  Vodacom Group |  MWEB | |
| Global Ranking | #- | #797 | #- | #- |
| NPS | 0 | 33 | 13 | -100 |
| Valuation Updated every 24 hours for public companies | $23.39B | $11.74B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telkom Group NPS vs. Competitors
Compared to its competitors, Telkom Group's NPS is rated right above MWEB, and is preceded by Vodacom Group.
| COMPANY | NPS Score | |
|---|---|---|
| MTN | 33 |
| Vodacom Group | 13 |
| Telkom Group | 0 |
| MWEB | -100 |
Telkom Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Telkom Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Telkom Group Customer Loyalty vs. Competitors
Compared to its competitors, Telkom Group's Customer Loyalty score is rated right above MTN.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Telkom Group | 100% |
| MTN | 93% |
| Vodacom Group | 90% |
| MWEB | 10% |
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Telkom Group Product Quality
3.2/5
Telkom Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Telkom Group Product Information
Telkom Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.telkom.co.id
- Company Size
- 10,000+ Employees
Telkom Group Product Quality vs. Competitors
Compared to its competitors, Telkom Group's Product Quality score is rated right above MWEB, and is preceded by Vodacom Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| MTN | 4.1/5 |
| Vodacom Group | 3.8/5 |
| Telkom Group | 3.2/5 |
| MWEB | 1.5/5 |
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Telkom Group Pricing
Telkom Group ROI & Value For Money
3.5/5
Telkom Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Telkom Group Pricing vs. Competitors
Compared to its competitors, Telkom Group's ROI score is rated right above MWEB, and is preceded by Vodacom Group.
| COMPANY | Pricing Score | |
|---|---|---|
| MTN | 3.7/5 |
| Vodacom Group | 3.5/5 |
| Telkom Group | 3.5/5 |
| MWEB | 1.5/5 |
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Telkom Group Customer Satisfaction (CSAT)
Telkom Group Customer Satisfaction (CSAT) Score
100 / 100
Telkom Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telkom Group Customer Satisfaction vs. Competitors
Compared to its competitors, Telkom Group's Customer Satisfaction score is rated right above MTN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Telkom Group | 100% |
| MTN | 86% |
| Vodacom Group | 73% |
| MWEB | 0% |
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Telkom Group Customer Service
3.7/5
Telkom Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Telkom Group's Customer Service
Address
Jalan Japati No. 1, Bandung, 40133
Website
www.telkom.co.id
Phone Number
7
Telkom Group Customer Service vs. Competitors
Compared to its competitors, Telkom Group's Customer Service score is rated right above Vodacom Group, and is preceded by MTN.
| COMPANY | Customer Service Score | |
|---|---|---|
| MTN | 3.9/5 |
| Telkom Group | 3.7/5 |
| Vodacom Group | 3.6/5 |
| MWEB | 1.5/5 |
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Telkom Group as an Employer
4.1/5
Telkom Group has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Telkom Group scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Telkom Group would recommend the brand to a friend. ENPS measures how likely Telkom Group employees would recommend working at Telkom Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
