32
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Textron Aviation
Marketing or Exec? Claim Your Free Account
About Textron Aviation's Brand
For more than 90 years, Textron Aviation Inc. has empowered our collective talent to design and deliver the best aviation experience for our customers. Our legendary performance, reliability and versatility has provided customers with more than 250,000 aircraft in over 170 countries — totaling more than half of all general aviation aircraft worldwide. Our employees are driven by smart solutions that equip our customers with safe, affordable and flexible flight. Textron Aviation has the most versatile and comprehensive aviation product portfolio in the world: from business jets, general aviation and special mission aircraft; to high-performance pistons, military trainer and defense aircraft. All of which are supported by a trusted global customer service network. Among its major competitors, Textron Aviation is ranked in 2nd place for NPS while Embraer is 1st, and Gulfstream Aerospace is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Textron Aviation Ranking
- #2 / 4 of its competitors
Textron Aviation NPS
Textron Aviation's Net Promoter Score (NPS) is a 32 with 55% Promoters, 22% Passives, and 23% Detractors. Net Promoter Score tracks whether Textron Aviation's customers would recommend using the product based on a scale of -100 to 100.
Textron Aviation Overall NPS
| 55% | Promoters |
|---|---|
| 22% | Passives |
| 23% | Detractors |
Textron Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 35 | Feb 2024 | 35 |
Mar 2024 33 | Mar 2024 | 33 |
May 2024 33 | May 2024 | 33 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 36 | Jul 2024 | 36 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 35 | Sep 2024 | 35 |
Oct 2024 34 | Oct 2024 | 34 |
Dec 2024 33 | Dec 2024 | 33 |
Jan 2025 33 | Jan 2025 | 33 |
Jul 2025 33 | Jul 2025 | 33 |
Jan 2026 32 | Jan 2026 | 32 |
How Other Brands Compare
Textron Aviation is ranked second for NPS among its competitors. Embraer and Gulfstream Aerospace come in first and third, with Boeing coming in at #4.
Textron Aviation |  Boeing |  Gulfstream Aerospace |  Embraer | |
| Global Ranking | #- | #132 | #- | #- |
| NPS | 32 | 7 | 32 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $47.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Textron Aviation NPS by Gender
Male customers rated Textron Aviation's NPS 5 points higher than Female customers.
Male
5
Textron Aviation's NPS was rated 5 by Male customers on Comparably.
43%
Promoters
19%
Passives
38%
Detractors
Female
0
Textron Aviation's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Textron Aviation NPS by Ethnicity
Textron Aviation's NPS was rated -37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
Textron Aviation NPS by Age
Textron Aviation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Textron Aviation NPS by Usage
Textron Aviation's NPS was rated the highest by customers who have used Textron Aviation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years -19 | Over 10 Years | -19 |
Textron Aviation NPS vs. Competitors
Compared to its competitors, Textron Aviation's NPS is rated right above Gulfstream Aerospace, and is preceded by Embraer.
| COMPANY | NPS Score | |
|---|---|---|
| Embraer | 41 |
| Textron Aviation | 32 |
| Gulfstream Aerospace | 32 |
| Boeing | 7 |
 | Bombardier Aerospace | N/A |
 | Cirrus | N/A |
Textron Aviation Customer Reviews
Out of the 5 Textron Aviation customer reviews 2 were positive and 3 were constructive. Textron Aviation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Textron Aviation Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Textron Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Textron Aviation Customer Loyalty Score by Gender
Male customers rated Textron Aviation's Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Textron Aviation.
Male
89%
Yes
Female
70%
Yes
Textron Aviation Customer Loyalty Score by Ethnicity
Textron Aviation's Customer Loyalty score was rated 84% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Textron Aviation.
84
out of 100
Caucasian
Textron Aviation Customer Loyalty Score by Age
Textron Aviation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Textron Aviation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
Textron Aviation Customer Loyalty Score by Usage
Textron Aviation's Customer Loyalty score was rated the highest by customers who have used Textron Aviation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Textron Aviation Customer Loyalty Score by Industry
Textron Aviation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Textron Aviation Customer Loyalty vs. Competitors
Compared to its competitors, Textron Aviation's Customer Loyalty score is rated right above Embraer, and is preceded by Gulfstream Aerospace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gulfstream Aerospace | 90% |
| Textron Aviation | 85% |
| Embraer | 81% |
| Boeing | 68% |
| Bombardier Aerospace | N/A |
| Cirrus | N/A |
Unlock Textron Aviation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Textron Aviation Customer Loyalty vs. Competitors data and gain insights into your customers today.
Textron Aviation Product Quality
4.1/5
Textron Aviation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Textron Aviation's overall Product Quality score rated by its users and customers.
Textron Aviation Product Information
Textron Aviation’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Textron Aviation's product the highest. Reviewers from the Aerospace and Aviation industry rated Textron Aviation the lowest at 3.1.
- Website
- https://txtav.com/
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Textron Aviation Product Quality
Textron Aviation's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Textron Aviation's Product Quality.
Ranked Textron Aviation Product Quality the Highest
Ranked Textron Aviation Product Quality the Lowest
Textron Aviation Product Quality Score by Gender
Female customers rated Textron Aviation's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Textron Aviation.
Male
3.4/5
Female
3.8/5
Textron Aviation Product Quality Score by Ethnicity
Textron Aviation's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Textron Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Textron Aviation Product Quality Score by Age
Textron Aviation's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Textron Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.6 | 41-45 | 2.6 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.7 | 51-55 | 4.7 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2 | 61-65 | 2 |
Textron Aviation Product Quality Score by Usage
Textron Aviation's Product Quality score was rated the highest by customers who have used Textron Aviation's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Textron Aviation Product Quality Score by Industry
Textron Aviation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Textron Aviation Product Quality vs. Competitors
Compared to its competitors, Textron Aviation's Product Quality score is rated right above Embraer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Textron Aviation | 4.1/5 |
| Embraer | 4/5 |
| Gulfstream Aerospace | 4/5 |
| Boeing | 3.5/5 |
| Bombardier Aerospace | N/A |
| Cirrus | N/A |
Unlock Textron Aviation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Textron Aviation Product Quality vs. Competitors data and gain insights into your customers today.
Textron Aviation Pricing
Textron Aviation ROI & Value For Money
3.9/5
Textron Aviation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Textron Aviation's overall ROI score rated by its users and customers.
Textron Aviation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Textron Aviation.
Quick Insights into Textron Aviation ROI
Textron Aviation's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Textron Aviation's ROI score.
Ranked Textron Aviation ROI the Highest
Ranked Textron Aviation ROI the Lowest
Textron Aviation ROI Score by Gender
Female customers rated Textron Aviation's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Textron Aviation.
Male
3.2/5
Female
3.6/5
Textron Aviation ROI Score by Ethnicity
Textron Aviation's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Textron Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Textron Aviation ROI Score by Age
Textron Aviation's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Textron Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4.6 | 51-55 | 4.6 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
Textron Aviation ROI Score by Usage
Textron Aviation's ROI score was rated the highest by customers who have used Textron Aviation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Textron Aviation ROI Score by Industry
Textron Aviation's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Textron Aviation Pricing vs. Competitors
Compared to its competitors, Textron Aviation's ROI score is rated right above Embraer, and is preceded by Gulfstream Aerospace.
| COMPANY | Pricing Score | |
|---|---|---|
| Gulfstream Aerospace | 3.9/5 |
| Textron Aviation | 3.9/5 |
| Embraer | 3.8/5 |
| Boeing | 3.5/5 |
| Bombardier Aerospace | N/A |
| Cirrus | N/A |
Unlock Textron Aviation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Textron Aviation ROI vs. Competitors data and gain insights into your customers today.
Textron Aviation Customer Satisfaction (CSAT)
Textron Aviation Customer Satisfaction (CSAT) Score
82 / 100
Textron Aviation has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
32%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Textron Aviation Customer Satisfaction
Textron Aviation's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Textron Aviation's Customer Satisfaction.
Ranked Textron Aviation Customer Satisfaction the Highest
Ranked Textron Aviation Customer Satisfaction the Lowest
Textron Aviation Customer Satisfaction Score by Gender
Female customers rated Textron Aviation's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Textron Aviation.
65 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 21% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Textron Aviation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Textron Aviation's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Textron Aviation.
55 / 100
Very Satisfied
37%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
27%
Textron Aviation Customer Satisfaction Score by Age
Textron Aviation's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Textron Aviation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 61-65 | 33% |
Textron Aviation Customer Satisfaction Score by Usage
Textron Aviation's Customer Satisfaction score was rated the highest by customers who have used Textron Aviation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Textron Aviation Customer Satisfaction Score by Industry
Textron Aviation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Textron Aviation Customer Satisfaction Score by Industry",
"text": "Textron Aviation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Textron Aviation's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Textron Aviation's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Textron Aviation Customer Satisfaction vs. Competitors
Compared to its competitors, Textron Aviation's Customer Satisfaction score is rated right above Embraer, and is preceded by Gulfstream Aerospace.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gulfstream Aerospace | 85% |
| Textron Aviation | 82% |
| Embraer | 77% |
| Boeing | 62% |
| Bombardier Aerospace | 0% |
| Cirrus | 0% |
Unlock Textron Aviation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Textron Aviation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Textron Aviation Customer Service
3.9/5
Textron Aviation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Textron Aviation's overall Customer Service score rated by its users and customers.
About Textron Aviation's Customer Service
Address
One Cessna Blvd., Wichita, KS 67215
Website
https://txtav.com/
Phone Number
1 (316) 517-6000
Textron Aviation's Social Links
Quick Insights into Textron Aviation Customer Service
Textron Aviation's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Textron Aviation's Customer Service score.
Ranked Textron Aviation Customer Service the Highest
Ranked Textron Aviation Customer Service the Lowest
Textron Aviation Customer Service Score by Gender
Female customers rated Textron Aviation's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Textron Aviation.
Male
3.2/5
Female
3.6/5
Textron Aviation Customer Service Score by Ethnicity
Textron Aviation's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Textron Aviation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Textron Aviation Customer Service Score by Age
Textron Aviation's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Textron Aviation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3 | 41-45 | 3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 4.6 | 51-55 | 4.6 |
56-60 2 | 56-60 | 2 |
61-65 2.8 | 61-65 | 2.8 |
Textron Aviation Customer Service Score by Usage
Textron Aviation's Customer Service score was rated the highest by customers who have used Textron Aviation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Textron Aviation Customer Service Score by Industry
Textron Aviation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Textron Aviation Customer Service vs. Competitors
Compared to its competitors, Textron Aviation's Customer Service score is rated right above Boeing, and is preceded by Embraer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gulfstream Aerospace | 4.1/5 |
| Embraer | 3.9/5 |
| Textron Aviation | 3.9/5 |
| Boeing | 3.6/5 |
| Bombardier Aerospace | N/A |
| Cirrus | N/A |
Unlock Textron Aviation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Textron Aviation Customer Service vs. Competitors data and gain insights into your customers today.
Textron Aviation as an Employer
4.3/5
Textron Aviation has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Textron Aviation scored a 32 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Textron Aviation would recommend the brand to a friend. ENPS measures how likely Textron Aviation employees would recommend working at Textron Aviation to a friend.
Net Promoter Score
32
NPS Score
| 55% | Promoters |
|---|---|
| 22% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 49% | Promoters |
|---|---|
| 26% | Passive |
| 25% | Detractors |
