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NPS
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The Cosmopolitan of Las Vegas
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About The Cosmopolitan of Las Vegas' Brand
Cosmopolitan of Las Vegas is a unique luxury resort offering a decidedly different perspective, situated in the heart of The Strip. Among its major competitors, The Cosmopolitan of Las Vegas is ranked in 3rd place for NPS while Venetian Casino Resort is 1st, and Wynn Resorts is 2nd.Their current valuation is $45.97B
Brand at a Glance
80%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
The Cosmopolitan of Las Vegas CMO
Thomas Evans
Thomas Evans serves as the Chief Marketing Officer of The Cosmopolitan of Las Vegas. Thomas started at The Cosmopolitan of Las Vegas in Apr of 2017. Thomas currently resides in the Las Vegas, Nevada Area.
The Cosmopolitan of Las Vegas Ranking
- #3 / 4 of its competitors
The Cosmopolitan of Las Vegas NPS
The Cosmopolitan of Las Vegas's Net Promoter Score (NPS) is a -3 with 43% Promoters, 11% Passives, and 46% Detractors. Net Promoter Score tracks whether The Cosmopolitan of Las Vegas's customers would recommend using the product based on a scale of -100 to 100.
The Cosmopolitan of Las Vegas Overall NPS
| 43% | Promoters |
|---|---|
| 11% | Passives |
| 46% | Detractors |
The Cosmopolitan of Las Vegas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 7 | Feb 2024 | 7 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 3 | May 2024 | 3 |
Jun 2024 3 | Jun 2024 | 3 |
Jul 2024 4 | Jul 2024 | 4 |
Aug 2024 0 | Aug 2024 | 0 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 -3 | Jan 2025 | -3 |
Oct 2025 -5 | Oct 2025 | -5 |
Dec 2025 -3 | Dec 2025 | -3 |
How Other Brands Compare
The Cosmopolitan of Las Vegas is ranked third for NPS among its competitors. Venetian Casino Resort and Wynn Resorts come in first and second, with Caesars Entertainment coming in at #4. Among those competitors, it is the second most valued company behind Venetian Casino Resort.
The Cosmopolitan of Las Vegas |  Wynn Resorts |  Venetian Casino Resort |  Caesars Entertainment | |
| Global Ranking | #- | #156 | #- | #- |
| NPS | -3 | 25 | 31 | -22 |
| Valuation Updated every 24 hours for public companies | $45.97B | $13.34B | $47.25B | $14.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Cosmopolitan of Las Vegas NPS by Gender
Female customers rated The Cosmopolitan of Las Vegas's NPS 25 points higher than Male customers.
Male
-25
The Cosmopolitan of Las Vegas's NPS was rated -25 by Male customers on Comparably.
33%
Promoters
9%
Passives
58%
Detractors
Female
0
The Cosmopolitan of Las Vegas's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
The Cosmopolitan of Las Vegas NPS by Ethnicity
The Cosmopolitan of Las Vegas's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -53 | Caucasian | -53 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
African American/Black -40 | African American/Black | -40 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 75 | Other | 75 |
The Cosmopolitan of Las Vegas NPS by Age
The Cosmopolitan of Las Vegas's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
The Cosmopolitan of Las Vegas NPS by Usage
The Cosmopolitan of Las Vegas's NPS was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -28 | 2 to 5 Years | -28 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
Over 10 Years -25 | Over 10 Years | -25 |
The Cosmopolitan of Las Vegas NPS vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's NPS is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.
| COMPANY | NPS Score | |
|---|---|---|
| Venetian Casino Resort | 31 |
| Wynn Resorts | 25 |
| The Cosmopolitan of Las Vegas | -3 |
| Caesars Entertainment | -22 |
The Cosmopolitan of Las Vegas Customer Reviews
Out of the 11 The Cosmopolitan of Las Vegas customer reviews 5 were positive and 6 were constructive. The Cosmopolitan of Las Vegas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The Cosmopolitan of Las Vegas Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of The Cosmopolitan of Las Vegas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Cosmopolitan of Las Vegas Customer Loyalty Score by Gender
Male customers rated The Cosmopolitan of Las Vegas's Customer Loyalty score 11% higher than Female customers.
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Male
89%
Yes
Female
78%
Yes
The Cosmopolitan of Las Vegas Customer Loyalty Score by Ethnicity
The Cosmopolitan of Las Vegas's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Cosmopolitan of Las Vegas.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
64
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
78
out of 100
Other
The Cosmopolitan of Las Vegas Customer Loyalty Score by Age
The Cosmopolitan of Las Vegas's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
36-40 46% | 36-40 | 46% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 70% | 61-65 | 70% |
The Cosmopolitan of Las Vegas Customer Loyalty Score by Usage
The Cosmopolitan of Las Vegas's Customer Loyalty score was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Cosmopolitan of Las Vegas Customer Loyalty Score by Industry
The Cosmopolitan of Las Vegas's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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The Cosmopolitan of Las Vegas Customer Loyalty vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's Customer Loyalty score is rated right above Caesars Entertainment, and is preceded by Venetian Casino Resort.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Venetian Casino Resort | 85% |
| The Cosmopolitan of Las Vegas | 80% |
| Caesars Entertainment | 80% |
| Wynn Resorts | 79% |
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The Cosmopolitan of Las Vegas Product Quality
3.1/5
The Cosmopolitan of Las Vegas has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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The Cosmopolitan of Las Vegas Product Information
The Cosmopolitan of Las Vegas’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated The Cosmopolitan of Las Vegas's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated The Cosmopolitan of Las Vegas the lowest at 1.8.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into The Cosmopolitan of Las Vegas Product Quality
The Cosmopolitan of Las Vegas's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 46-50.
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Ranked The Cosmopolitan of Las Vegas Product Quality the Highest
Ranked The Cosmopolitan of Las Vegas Product Quality the Lowest
The Cosmopolitan of Las Vegas Product Quality Score by Gender
Female customers rated The Cosmopolitan of Las Vegas's Product Quality score 1.2 stars higher than Male customers.
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Male
2.4/5
Female
3.6/5
The Cosmopolitan of Las Vegas Product Quality Score by Ethnicity
The Cosmopolitan of Las Vegas's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Cosmopolitan of Las Vegas.
0
1
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.5 | Other | 4.5 |
The Cosmopolitan of Las Vegas Product Quality Score by Age
The Cosmopolitan of Las Vegas's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 4.6 | 61-65 | 4.6 |
The Cosmopolitan of Las Vegas Product Quality Score by Usage
The Cosmopolitan of Las Vegas's Product Quality score was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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The Cosmopolitan of Las Vegas Product Quality Score by Industry
The Cosmopolitan of Las Vegas's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The Cosmopolitan of Las Vegas Product Quality vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's Product Quality score is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Venetian Casino Resort | 4.2/5 |
| Wynn Resorts | 4/5 |
| The Cosmopolitan of Las Vegas | 3.1/5 |
| Caesars Entertainment | 2.7/5 |
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The Cosmopolitan of Las Vegas Pricing
The Cosmopolitan of Las Vegas ROI & Value For Money
3/5
The Cosmopolitan of Las Vegas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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The Cosmopolitan of Las Vegas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from The Cosmopolitan of Las Vegas.
Quick Insights into The Cosmopolitan of Las Vegas ROI
The Cosmopolitan of Las Vegas's ROI score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The Cosmopolitan of Las Vegas ROI the Highest
Ranked The Cosmopolitan of Las Vegas ROI the Lowest
The Cosmopolitan of Las Vegas ROI Score by Gender
Female customers rated The Cosmopolitan of Las Vegas's ROI score 0.5 stars higher than Male customers.
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Male
2.6/5
Female
3.1/5
The Cosmopolitan of Las Vegas ROI Score by Ethnicity
The Cosmopolitan of Las Vegas's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Cosmopolitan of Las Vegas.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.5 | Other | 4.5 |
The Cosmopolitan of Las Vegas ROI Score by Age
The Cosmopolitan of Las Vegas's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.6 | 56-60 | 2.6 |
61-65 4.1 | 61-65 | 4.1 |
The Cosmopolitan of Las Vegas ROI Score by Usage
The Cosmopolitan of Las Vegas's ROI score was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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The Cosmopolitan of Las Vegas ROI Score by Industry
The Cosmopolitan of Las Vegas's ROI score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The Cosmopolitan of Las Vegas Pricing vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's ROI score is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Venetian Casino Resort | 4/5 |
| Wynn Resorts | 3.8/5 |
| The Cosmopolitan of Las Vegas | 3/5 |
| Caesars Entertainment | 2.7/5 |
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The Cosmopolitan of Las Vegas Customer Satisfaction (CSAT)
The Cosmopolitan of Las Vegas Customer Satisfaction (CSAT) Score
56 / 100
The Cosmopolitan of Las Vegas has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Cosmopolitan of Las Vegas Customer Satisfaction
The Cosmopolitan of Las Vegas's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 46-50.
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Ranked The Cosmopolitan of Las Vegas Customer Satisfaction the Highest
Ranked The Cosmopolitan of Las Vegas Customer Satisfaction the Lowest
The Cosmopolitan of Las Vegas Customer Satisfaction Score by Gender
Female customers rated The Cosmopolitan of Las Vegas's Customer Satisfaction score 30 points higher than Male customers.
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37 / 100
MaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 47% |
67 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 8% |
The Cosmopolitan of Las Vegas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Cosmopolitan of Las Vegas' Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
7%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
58%
CSAT according to Hispanic or Latino
The Cosmopolitan of Las Vegas' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
The Cosmopolitan of Las Vegas' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
The Cosmopolitan of Las Vegas' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
The Cosmopolitan of Las Vegas' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Cosmopolitan of Las Vegas Customer Satisfaction Score by Age
The Cosmopolitan of Las Vegas's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
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40
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80
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% |
The Cosmopolitan of Las Vegas Customer Satisfaction Score by Usage
The Cosmopolitan of Las Vegas's Customer Satisfaction score was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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The Cosmopolitan of Las Vegas Customer Satisfaction Score by Industry
The Cosmopolitan of Las Vegas's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.
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}The Cosmopolitan of Las Vegas Customer Satisfaction vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's Customer Satisfaction score is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Venetian Casino Resort | 80% |
| Wynn Resorts | 73% |
| The Cosmopolitan of Las Vegas | 57% |
| Caesars Entertainment | 47% |
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The Cosmopolitan of Las Vegas Customer Service
2.9/5
The Cosmopolitan of Las Vegas has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About The Cosmopolitan of Las Vegas's Customer Service
Address
3708 Las Vegas Boulevard South, Las Vegas, NV 89109
Website
https://www.cosmopolitanlasvegas.com/
Phone Number
(702)698-7000
Quick Insights into The Cosmopolitan of Las Vegas Customer Service
The Cosmopolitan of Las Vegas's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked The Cosmopolitan of Las Vegas Customer Service the Highest
Ranked The Cosmopolitan of Las Vegas Customer Service the Lowest
The Cosmopolitan of Las Vegas Customer Service Score by Gender
Female customers rated The Cosmopolitan of Las Vegas's Customer Service score 0.7 stars higher than Male customers.
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Male
2.4/5
Female
3.1/5
The Cosmopolitan of Las Vegas Customer Service Score by Ethnicity
The Cosmopolitan of Las Vegas's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Cosmopolitan of Las Vegas.
0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.4 | Other | 4.4 |
The Cosmopolitan of Las Vegas Customer Service Score by Age
The Cosmopolitan of Las Vegas's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 3 | 51-55 | 3 |
56-60 2 | 56-60 | 2 |
61-65 4.1 | 61-65 | 4.1 |
The Cosmopolitan of Las Vegas Customer Service Score by Usage
The Cosmopolitan of Las Vegas's Customer Service score was rated the highest by customers who have used The Cosmopolitan of Las Vegas's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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The Cosmopolitan of Las Vegas Customer Service Score by Industry
The Cosmopolitan of Las Vegas's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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The Cosmopolitan of Las Vegas Customer Service vs. Competitors
Compared to its competitors, The Cosmopolitan of Las Vegas's Customer Service score is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Venetian Casino Resort | 4.3/5 |
| Wynn Resorts | 4/5 |
| The Cosmopolitan of Las Vegas | 2.9/5 |
| Caesars Entertainment | 2.8/5 |
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The Cosmopolitan of Las Vegas as an Employer
3.3/5
The Cosmopolitan of Las Vegas has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
CEO of The Cosmopolitan of Las Vegas
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Cosmopolitan of Las Vegas scored a -3 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of The Cosmopolitan of Las Vegas would recommend the brand to a friend. ENPS measures how likely The Cosmopolitan of Las Vegas employees would recommend working at The Cosmopolitan of Las Vegas to a friend.
Net Promoter Score
-3
NPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
