-73
NPS
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The Foundry
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About The Foundry's Brand
The Foundry develops award-winning computer graphics and visual effects software. Among its major competitors, The Foundry is ranked in 4th place for NPS while Panopto is 1st, and Autodesk is 2nd.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
The Foundry Ranking
- #4 / 4 of its competitors
The Foundry NPS
The Foundry's Net Promoter Score (NPS) is a -73 with 9% Promoters, 9% Passives, and 82% Detractors. Net Promoter Score tracks whether The Foundry's customers would recommend using the product based on a scale of -100 to 100.
The Foundry Overall NPS
| 9% | Promoters |
|---|---|
| 9% | Passives |
| 82% | Detractors |
The Foundry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Mar 2024 -80 | Mar 2024 | -80 |
Apr 2024 -72 | Apr 2024 | -72 |
How Other Brands Compare
The Foundry is ranked #4 for NPS among its competitors. Panopto and Autodesk come in first and second, with IrisVR coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Foundry Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of The Foundry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Foundry Customer Loyalty vs. Competitors
Compared to its competitors, The Foundry's Customer Loyalty score is rated right above Panopto, and is preceded by IrisVR.
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The Foundry Product Quality
3.2/5
The Foundry has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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The Foundry Product Information
The Foundry’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.thefoundry.co.uk
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
The Foundry Product Quality vs. Competitors
Compared to its competitors, The Foundry's Product Quality score is rated right above IrisVR, and is preceded by Autodesk.
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The Foundry Pricing
The Foundry ROI & Value For Money
2.9/5
The Foundry has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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The Foundry Pricing vs. Competitors
Compared to its competitors, The Foundry's ROI score is rated right above Haivision, and is preceded by IrisVR.
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The Foundry Customer Satisfaction (CSAT)
The Foundry Customer Satisfaction (CSAT) Score
20 / 100
The Foundry has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Foundry Customer Satisfaction vs. Competitors
Compared to its competitors, The Foundry's Customer Satisfaction score is rated right above Haivision, and is preceded by IrisVR.
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The Foundry Customer Service
2.6/5
The Foundry has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About The Foundry's Customer Service
Address
London United Kingdom
Website
http://www.thefoundry.co.uk
The Foundry Customer Service vs. Competitors
Compared to its competitors, The Foundry's Customer Service score is rated right above Haivision, and is preceded by IrisVR.
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The Foundry as an Employer
4.1/5
The Foundry has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
The Foundry scored a -73 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of The Foundry would recommend the brand to a friend. ENPS measures how likely The Foundry employees would recommend working at The Foundry to a friend.
Net Promoter Score
-73
NPS Score
| 9% | Promoters |
|---|---|
| 9% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
