0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Limited
Marketing or Exec? Claim Your Free Account
About The Limited's Brand
The Limited is an American clothing company. It is owned by the private equity firm Sun Capital Partners. Among its major competitors, The Limited is ranked in 4th place for NPS while Banana Republic is 1st, and Victoria's Secret is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
The Limited Ranking
- #4 / 4 of its competitors
The Limited NPS
The Limited's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether The Limited's customers would recommend using the product based on a scale of -100 to 100.
The Limited Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
The Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
How Other Brands Compare
The Limited is ranked #4 for NPS among its competitors. Banana Republic and Victoria's Secret come in first and second, with Gap Inc. coming in at third.
The Limited |  Victoria's Secret |  Gap Inc. |  Banana Republic | |
| Global Ranking | #- | #119 | #134 | #430 |
| NPS | 0 | 12 | 7 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $17.23B | $3.54B | $11.23B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Limited NPS vs. Competitors
Compared to its competitors, The Limited's NPS is rated right above EXPRESS, and is preceded by Gap Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Banana Republic | 18 |
| Victoria's Secret | 12 |
| Gap Inc. | 7 |
| The Limited | 0 |
 | EXPRESS | -4 |
 | ANN INC. | -26 |
The Limited Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Limited Customer Loyalty vs. Competitors
Compared to its competitors, The Limited's Customer Loyalty score is rated right above Banana Republic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Limited | 100% |
| Banana Republic | 73% |
| EXPRESS | 72% |
| Victoria's Secret | 70% |
| Gap Inc. | 66% |
| ANN INC. | 60% |
Unlock The Limited Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Limited Customer Loyalty vs. Competitors data and gain insights into your customers today.
The Limited Product Quality
4/5
The Limited has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Limited's overall Product Quality score rated by its users and customers.
The Limited Product Information
The Limited’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.thelimited.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
The Limited Product Quality vs. Competitors
Compared to its competitors, The Limited's Product Quality score is rated right above Victoria's Secret.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Limited | 4/5 |
| Victoria's Secret | 3.8/5 |
| Gap Inc. | 3.7/5 |
| EXPRESS | 3.6/5 |
| Banana Republic | 3.5/5 |
| ANN INC. | 3.2/5 |
Unlock The Limited Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Limited Product Quality vs. Competitors data and gain insights into your customers today.
The Limited Pricing
The Limited ROI & Value For Money
4/5
The Limited has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Limited's overall ROI score rated by its users and customers.
The Limited Pricing vs. Competitors
Compared to its competitors, The Limited's ROI score is rated right above Banana Republic.
| COMPANY | Pricing Score | |
|---|---|---|
| The Limited | 4/5 |
| Banana Republic | 3.5/5 |
| Gap Inc. | 3.5/5 |
| Victoria's Secret | 3.4/5 |
| EXPRESS | 3.4/5 |
| ANN INC. | 2.9/5 |
Unlock The Limited ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Limited ROI vs. Competitors data and gain insights into your customers today.
The Limited Customer Satisfaction (CSAT)
The Limited Customer Satisfaction (CSAT) Score
100 / 100
The Limited has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Limited Customer Satisfaction vs. Competitors
Compared to its competitors, The Limited's Customer Satisfaction score is rated right above Gap Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Limited | 100% |
| Gap Inc. | 72% |
| EXPRESS | 69% |
| Victoria's Secret | 67% |
| Banana Republic | 63% |
| ANN INC. | 61% |
Unlock The Limited Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Limited Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The Limited Customer Service
4/5
The Limited has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock The Limited's overall Customer Service score rated by its users and customers.
About The Limited's Customer Service
Address
7775 Walton Parkway 4th Floor, New Albany, OH
Website
http://www.thelimited.com/
Phone Number
16145400659
The Limited Customer Service vs. Competitors
Compared to its competitors, The Limited's Customer Service score is rated right above Banana Republic.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Limited | 4/5 |
| Banana Republic | 3.6/5 |
| Victoria's Secret | 3.6/5 |
| Gap Inc. | 3.6/5 |
| EXPRESS | 3.5/5 |
| ANN INC. | 2.9/5 |
Unlock The Limited Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Limited Customer Service vs. Competitors data and gain insights into your customers today.
The Limited as an Employer
3.8/5
The Limited has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
The Limited scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of The Limited would recommend the brand to a friend. ENPS measures how likely The Limited employees would recommend working at The Limited to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
