17
NPS
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The Segal Group
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About The Segal Group's Brand
Segal a benefits, compensation and investment consulting firm. Among its major competitors, The Segal Group is ranked in 1st place for NPS while Aon Hewitt is 2nd, and Mercer is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
The Segal Group Ranking
- #1 / 4 of its competitors
The Segal Group NPS
The Segal Group's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether The Segal Group's customers would recommend using the product based on a scale of -100 to 100.
The Segal Group Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
The Segal Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Aug 2023 17 | Aug 2023 | 17 |
How Other Brands Compare
The Segal Group is ranked first for NPS among its competitors. Aon Hewitt and Willis Towers Watson come in second and third, with Gallagher Co. coming in at #4.
The Segal Group |  Aon Hewitt |  Willis Towers Watson |  Gallagher Co. | |
| Global Ranking | #- | #670 | #694 | #- |
| NPS | 17 | 4 | -12 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $52.38B | $30.13B | $25.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Segal Group NPS vs. Competitors
Compared to its competitors, The Segal Group's NPS is rated right above Aon Hewitt.
| COMPANY | NPS Score | |
|---|---|---|
| The Segal Group | 17 |
| Aon Hewitt | 4 |
 | Mercer | 0 |
| Gallagher Co. | N/A |
| Willis Towers Watson | -12 |
 | Milliman | -27 |
The Segal Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of The Segal Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Segal Group Customer Loyalty vs. Competitors
Compared to its competitors, The Segal Group's Customer Loyalty score is rated right above Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Segal Group | 83% |
| Aon Hewitt | 81% |
| Mercer | 77% |
| Milliman | 72% |
| Willis Towers Watson | 67% |
| Gallagher Co. | N/A |
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The Segal Group Product Quality
4.3/5
The Segal Group has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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The Segal Group Product Information
The Segal Group’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.segalgroup.net
- Company Size
- 1-10 Employees
Industry
Consulting
The Segal Group Product Quality vs. Competitors
Compared to its competitors, The Segal Group's Product Quality score is rated right above Mercer.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Segal Group | 4.3/5 |
| Mercer | 3.4/5 |
| Aon Hewitt | 3.3/5 |
| Willis Towers Watson | 3.2/5 |
| Milliman | 3/5 |
| Gallagher Co. | N/A |
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The Segal Group Pricing
The Segal Group ROI & Value For Money
3.9/5
The Segal Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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The Segal Group Pricing vs. Competitors
Compared to its competitors, The Segal Group's ROI score is rated right above Mercer.
| COMPANY | Pricing Score | |
|---|---|---|
| The Segal Group | 3.9/5 |
| Mercer | 3.5/5 |
| Aon Hewitt | 3.1/5 |
| Willis Towers Watson | 3/5 |
| Milliman | 2.8/5 |
| Gallagher Co. | N/A |
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The Segal Group Customer Satisfaction (CSAT)
The Segal Group Customer Satisfaction (CSAT) Score
83 / 100
The Segal Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Segal Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Segal Group's Customer Satisfaction score is rated right above Mercer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Segal Group | 83% |
| Mercer | 64% |
| Milliman | 60% |
| Willis Towers Watson | 54% |
| Aon Hewitt | 20% |
| Gallagher Co. | 0% |
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The Segal Group Customer Service
4.1/5
The Segal Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The Segal Group's Customer Service
Address
333 West 34th Street, New York City, NY 10001
Website
http://www.segalgroup.net
Phone Number
212-251-5000
The Segal Group's Social Links
The Segal Group Customer Service vs. Competitors
Compared to its competitors, The Segal Group's Customer Service score is rated right above Mercer.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Segal Group | 4.1/5 |
| Mercer | 3.7/5 |
| Aon Hewitt | 3.3/5 |
| Willis Towers Watson | 3.1/5 |
| Milliman | 2.8/5 |
| Gallagher Co. | N/A |
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The Segal Group as an Employer
3.2/5
The Segal Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
The Segal Group scored a 17 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of The Segal Group would recommend the brand to a friend. ENPS measures how likely The Segal Group employees would recommend working at The Segal Group to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
