100
NPS
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The Teaching Company
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About The Teaching Company's Brand
The Teaching Company is a developer and marketer of audio and video series for personal development and lifelong learning. Among its major competitors, The Teaching Company is ranked in 1st place for NPS while edX is 2nd, and Udacity is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
The Teaching Company Ranking
- #1 / 4 of its competitors
The Teaching Company NPS
The Teaching Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The Teaching Company's customers would recommend using the product based on a scale of -100 to 100.
The Teaching Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The Teaching Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
The Teaching Company is ranked first for NPS among its competitors. edX and Udacity come in second and third, with Audible, Inc. coming in at #4.
The Teaching Company |  Audible, Inc. |  Udacity |  edX | |
| Global Ranking | #- | #479 | #- | #- |
| NPS | 100 | 14 | 19 | 27 |
| Valuation Updated every 24 hours for public companies | - | - | $450.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Teaching Company NPS vs. Competitors
Compared to its competitors, The Teaching Company's NPS is rated right above edX.
| COMPANY | NPS Score | |
|---|---|---|
| The Teaching Company | 100 |
| edX | 27 |
| Udacity | 19 |
| Audible, Inc. | 14 |
The Teaching Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Teaching Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Teaching Company Customer Loyalty vs. Competitors
Compared to its competitors, The Teaching Company's Customer Loyalty score is rated right above edX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Teaching Company | 100% |
| edX | 80% |
| Udacity | 78% |
| Audible, Inc. | 75% |
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The Teaching Company Product Quality
5/5
The Teaching Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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The Teaching Company Product Information
The Teaching Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Education
Media
SaaS
Sports & Entertainment
The Teaching Company Product Quality vs. Competitors
Compared to its competitors, The Teaching Company's Product Quality score is rated right above edX.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Teaching Company | 5/5 |
| edX | 4/5 |
| Udacity | 3.9/5 |
| Audible, Inc. | 3.7/5 |
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The Teaching Company Pricing
The Teaching Company ROI & Value For Money
4.7/5
The Teaching Company has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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The Teaching Company Pricing vs. Competitors
Compared to its competitors, The Teaching Company's ROI score is rated right above edX.
| COMPANY | Pricing Score | |
|---|---|---|
| The Teaching Company | 4.7/5 |
| edX | 3.7/5 |
| Udacity | 3.6/5 |
| Audible, Inc. | 3.5/5 |
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The Teaching Company Customer Satisfaction (CSAT)
The Teaching Company Customer Satisfaction (CSAT) Score
100 / 100
The Teaching Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Teaching Company Customer Satisfaction vs. Competitors
Compared to its competitors, The Teaching Company's Customer Satisfaction score is rated right above edX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Teaching Company | 100% |
| edX | 100% |
| Udacity | 79% |
| Audible, Inc. | 72% |
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The Teaching Company Customer Service
4.7/5
The Teaching Company has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About The Teaching Company's Customer Service
Address
4840 Westfields Blvd., Suite 500, Chantilly, VA
Website
http://www.thegreatcoursesplus.com
The Teaching Company Customer Service vs. Competitors
Compared to its competitors, The Teaching Company's Customer Service score is rated right above edX.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Teaching Company | 4.7/5 |
| edX | 3.9/5 |
| Udacity | 3.7/5 |
| Audible, Inc. | 3.6/5 |
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The Teaching Company as an Employer
2.6/5
The Teaching Company has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
The Teaching Company scored a 100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of The Teaching Company would recommend the brand to a friend. ENPS measures how likely The Teaching Company employees would recommend working at The Teaching Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
