-25
NPS
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Brand Page
The UPS Store
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About The UPS Store's Brand
Official Pinterest page for The UPS Store. Among its major competitors, The UPS Store is ranked in 4th place for NPS while Brambles is 1st, and FedEx is 2nd.
Brand at a Glance
77%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
The UPS Store Ranking
- #4 / 4 of its competitors
The UPS Store NPS
The UPS Store's Net Promoter Score (NPS) is a -25 with 32% Promoters, 11% Passives, and 57% Detractors. Net Promoter Score tracks whether The UPS Store's customers would recommend using the product based on a scale of -100 to 100.
The UPS Store Overall NPS
| 32% | Promoters |
|---|---|
| 11% | Passives |
| 57% | Detractors |
The UPS Store NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -22 | Aug 2024 | -22 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 -27 | Oct 2024 | -27 |
Nov 2024 -25 | Nov 2024 | -25 |
Dec 2024 -25 | Dec 2024 | -25 |
Jan 2025 -25 | Jan 2025 | -25 |
Mar 2025 -25 | Mar 2025 | -25 |
Jun 2025 -24 | Jun 2025 | -24 |
Jul 2025 -26 | Jul 2025 | -26 |
Oct 2025 -25 | Oct 2025 | -25 |
Dec 2025 -25 | Dec 2025 | -25 |
How Other Brands Compare
The UPS Store is ranked #4 for NPS among its competitors. Brambles and FedEx come in first and second, with UPS coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The UPS Store NPS by Gender
Male customers rated The UPS Store's NPS 1 points higher than Female customers.
Male
-31
The UPS Store's NPS was rated -31 by Male customers on Comparably.
32%
Promoters
5%
Passives
63%
Detractors
Female
-32
The UPS Store's NPS was rated -32 by Female customers on Comparably.
31%
Promoters
6%
Passives
63%
Detractors
The UPS Store NPS by Ethnicity
The UPS Store's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -66 | Other | -66 |
The UPS Store NPS by Age
The UPS Store's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
The UPS Store NPS by Usage
The UPS Store's NPS was rated the highest by customers who have used The UPS Store's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -21 | 2 to 5 Years | -21 |
5 to 10 Years -51 | 5 to 10 Years | -51 |
Over 10 Years -41 | Over 10 Years | -41 |
The UPS Store NPS vs. Competitors
Compared to its competitors, The UPS Store's NPS is rated right below UPS.
| COMPANY | NPS Score | |
|---|---|---|
 | Brambles | 20 |
 | FedEx | 19 |
 | UPS | 0 |
| The UPS Store | -25 |
The UPS Store Customer Reviews
Out of the 15 The UPS Store customer reviews 6 were positive and 9 were constructive. The UPS Store customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
The UPS Store Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of The UPS Store users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The UPS Store Customer Loyalty Score by Gender
Female customers rated The UPS Store's Customer Loyalty score 10% higher than Male customers.
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Male
73%
Yes
Female
83%
Yes
The UPS Store Customer Loyalty Score by Ethnicity
The UPS Store's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The UPS Store.
78
out of 100
Caucasian
95
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
55
out of 100
Other
The UPS Store Customer Loyalty Score by Age
The UPS Store's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The UPS Store.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 82% | 36-40 | 82% |
41-45 78% | 41-45 | 78% |
46-50 76% | 46-50 | 76% |
51-55 91% | 51-55 | 91% |
56-60 83% | 56-60 | 83% |
61-65 86% | 61-65 | 86% |
66+ 63% | 66+ | 63% |
The UPS Store Customer Loyalty Score by Usage
The UPS Store's Customer Loyalty score was rated the highest by customers who have used The UPS Store's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The UPS Store Customer Loyalty Score by Industry
The UPS Store's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The UPS Store Customer Loyalty vs. Competitors
Compared to its competitors, The UPS Store's Customer Loyalty score is rated right above FedEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The UPS Store | 77% |
| FedEx | 74% |
| Brambles | 71% |
| UPS | 71% |
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The UPS Store Product Quality
2.6/5
The UPS Store has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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The UPS Store Product Information
The UPS Store’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated The UPS Store's product the highest. Reviewers from the Accounting industry rated The UPS Store the lowest at 1.9.
- Website
- http://www.theupsstore.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Media
Sports & Entertainment
Quick Insights into The UPS Store Product Quality
The UPS Store's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked The UPS Store Product Quality the Highest
Ranked The UPS Store Product Quality the Lowest
The UPS Store Product Quality Score by Gender
Female customers rated The UPS Store's Product Quality score 0.2 stars higher than Male customers.
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Male
2.4/5
Female
2.6/5
The UPS Store Product Quality Score by Ethnicity
The UPS Store's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The UPS Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.7 | Other | 1.7 |
The UPS Store Product Quality Score by Age
The UPS Store's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The UPS Store.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 4.4 | 36-40 | 4.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2 | 51-55 | 2 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.3 | 66+ | 2.3 |
The UPS Store Product Quality Score by Usage
The UPS Store's Product Quality score was rated the highest by customers who have used The UPS Store's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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The UPS Store Product Quality Score by Industry
The UPS Store's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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The UPS Store Product Quality vs. Competitors
Compared to its competitors, The UPS Store's Product Quality score is rated right below UPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brambles | 4.1/5 |
| FedEx | 3.6/5 |
| UPS | 3.1/5 |
| The UPS Store | 2.6/5 |
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The UPS Store Pricing
The UPS Store ROI & Value For Money
2.6/5
The UPS Store has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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The UPS Store Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Consulting industry think that they had the lowest ROI from The UPS Store.
Quick Insights into The UPS Store ROI
The UPS Store's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Consulting industry.
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Ranked The UPS Store ROI the Highest
Ranked The UPS Store ROI the Lowest
The UPS Store ROI Score by Gender
Female customers rated The UPS Store's ROI score 0.4 stars higher than Male customers.
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Male
2.3/5
Female
2.7/5
The UPS Store ROI Score by Ethnicity
The UPS Store's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The UPS Store.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.7 | Other | 1.7 |
The UPS Store ROI Score by Age
The UPS Store's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The UPS Store.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.4 | 66+ | 2.4 |
The UPS Store ROI Score by Usage
The UPS Store's ROI score was rated the highest by customers who have used The UPS Store's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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The UPS Store ROI Score by Industry
The UPS Store's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consulting industry customers.
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The UPS Store Pricing vs. Competitors
Compared to its competitors, The UPS Store's ROI score is rated right below UPS.
| COMPANY | Pricing Score | |
|---|---|---|
| Brambles | 3.4/5 |
| FedEx | 3.4/5 |
| UPS | 3/5 |
| The UPS Store | 2.6/5 |
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The UPS Store Customer Satisfaction (CSAT)
The UPS Store Customer Satisfaction (CSAT) Score
37 / 100
The UPS Store has an overall Customer Satisfaction score of 37 rated by its users and customers.
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Very Satisfied
25%
Satisfied
12%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The UPS Store Customer Satisfaction
The UPS Store's Customer Satisfaction score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Tech industry.
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Ranked The UPS Store Customer Satisfaction the Highest
Ranked The UPS Store Customer Satisfaction the Lowest
The UPS Store Customer Satisfaction Score by Gender
Female customers rated The UPS Store's Customer Satisfaction score 13 points higher than Male customers.
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30 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 14% | |
Very Dissatisfied | 51% |
43 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 12% | |
Very Dissatisfied | 40% |
The UPS Store Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The UPS Store's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
27%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
14%
Very Dissatisfied
47%
CSAT according to African American/Black
The UPS Store's Customer Satisfaction (CSAT) score was rated 62% according to African American/Black users and customers.
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62 / 100
Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
The UPS Store's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
The UPS Store's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
70%
The UPS Store Customer Satisfaction Score by Age
The UPS Store's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The UPS Store.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 30% | |||||||||||||||
| 56-60 | 36% | |||||||||||||||
| 61-65 | 27% | |||||||||||||||
| 66+ | 37% |
The UPS Store Customer Satisfaction Score by Usage
The UPS Store's Customer Satisfaction score was rated the highest by customers who have used The UPS Store's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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The UPS Store Customer Satisfaction Score by Industry
The UPS Store's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.
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{
"title": "The UPS Store Customer Satisfaction Score by Industry",
"text": "The UPS Store's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "The UPS Store's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Accounting",
"groupId": 495,
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"scoreClassName": "",
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{
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"groupId": 499,
"score": 67,
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"scoreClassName": "",
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{
"label": "Consulting",
"groupId": 511,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
"score": 75,
"stars": 0,
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"groupId": 521,
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"groupId": 522,
"score": 0,
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"scoreClassName": "",
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{
"label": "Retail",
"groupId": 559,
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]
}The UPS Store Customer Satisfaction vs. Competitors
Compared to its competitors, The UPS Store's Customer Satisfaction score is rated right below UPS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brambles | 91% |
| FedEx | 65% |
| UPS | 53% |
| The UPS Store | 37% |
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The UPS Store Customer Service
2.4/5
The UPS Store has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About The UPS Store's Customer Service
Address
Hampton Bays, NY
Website
http://www.theupsstore.com
Phone Number
305-866-5500
Quick Insights into The UPS Store Customer Service
The UPS Store's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Consulting industry.
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Ranked The UPS Store Customer Service the Highest
Ranked The UPS Store Customer Service the Lowest
The UPS Store Customer Service Score by Gender
The UPS Store's Customer Service score was rated 2.4 by both Female and Male customers on Comparably.
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Male
2.4/5
Female
2.4/5
The UPS Store Customer Service Score by Ethnicity
The UPS Store's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The UPS Store.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.6 | Other | 1.6 |
The UPS Store Customer Service Score by Age
The UPS Store's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The UPS Store.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
36-40 4.3 | 36-40 | 4.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.1 | 66+ | 2.1 |
The UPS Store Customer Service Score by Usage
The UPS Store's Customer Service score was rated the highest by customers who have used The UPS Store's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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The UPS Store Customer Service Score by Industry
The UPS Store's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consulting industry customers.
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The UPS Store Customer Service vs. Competitors
Compared to its competitors, The UPS Store's Customer Service score is rated right below UPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brambles | 3.5/5 |
| FedEx | 3.5/5 |
| UPS | 3/5 |
| The UPS Store | 2.4/5 |
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The UPS Store as an Employer
2.7/5
The UPS Store has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
The UPS Store scored a -25 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of The UPS Store would recommend the brand to a friend. ENPS measures how likely The UPS Store employees would recommend working at The UPS Store to a friend.
Net Promoter Score
-25
NPS Score
| 32% | Promoters |
|---|---|
| 11% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
