0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Thrillist Media Group
Marketing or Exec? Claim Your Free Account
About Thrillist Media Group's Brand
Thrillist Media Group is obsessed with helping guys live fun lives and reaches over 9 million of them across the globe, every single day. Among its major competitors, Thrillist Media Group is ranked in 1st place for NPS while Mashable is 2nd, and BuzzFeed is 3rd.
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Thrillist Media Group Ranking
- #1 / 4 of its competitors
Thrillist Media Group NPS
Thrillist Media Group's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Thrillist Media Group's customers would recommend using the product based on a scale of -100 to 100.
Thrillist Media Group Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Thrillist Media Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 0 | May 2022 | 0 |
Sep 2023 25 | Sep 2023 | 25 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Thrillist Media Group is ranked first for NPS among its competitors. Mashable and BuzzFeed come in second and third, with The Associated Press coming in at #4.
Thrillist Media Group |  BuzzFeed |  Mashable |  The Associated Press | |
| Global Ranking | #- | #598 | #- | #- |
| NPS | 0 | -4 | 0 | -14 |
| Valuation Updated every 24 hours for public companies | - | $1.70B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thrillist Media Group NPS vs. Competitors
Compared to its competitors, Thrillist Media Group's NPS is rated right above Mashable.
| COMPANY | NPS Score | |
|---|---|---|
| Thrillist Media Group | 0 |
| Mashable | 0 |
 | Alma Media | N/A |
| BuzzFeed | -4 |
| The Associated Press | -14 |
Thrillist Media Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Thrillist Media Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Thrillist Media Group Customer Loyalty vs. Competitors
Compared to its competitors, Thrillist Media Group's Customer Loyalty score is rated right above Mashable, and is preceded by The Associated Press.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BuzzFeed | 60% |
| The Associated Press | 58% |
| Thrillist Media Group | 55% |
| Mashable | 47% |
| Alma Media | N/A |
Unlock Thrillist Media Group Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thrillist Media Group Customer Loyalty vs. Competitors data and gain insights into your customers today.
Thrillist Media Group Product Quality
4/5
Thrillist Media Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrillist Media Group's overall Product Quality score rated by its users and customers.
Thrillist Media Group Product Information
Thrillist Media Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.thrillist.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Content
Media
Social
Sports & Entertainment
Travel
Thrillist Media Group Product Quality vs. Competitors
Compared to its competitors, Thrillist Media Group's Product Quality score is rated right above BuzzFeed.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thrillist Media Group | 4/5 |
| BuzzFeed | 3.7/5 |
| Mashable | 3.3/5 |
| The Associated Press | 3.2/5 |
| Alma Media | N/A |
Unlock Thrillist Media Group Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thrillist Media Group Product Quality vs. Competitors data and gain insights into your customers today.
Thrillist Media Group Pricing
Thrillist Media Group ROI & Value For Money
3.7/5
Thrillist Media Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrillist Media Group's overall ROI score rated by its users and customers.
Thrillist Media Group Pricing vs. Competitors
Compared to its competitors, Thrillist Media Group's ROI score is rated right above BuzzFeed.
| COMPANY | Pricing Score | |
|---|---|---|
| Thrillist Media Group | 3.7/5 |
| BuzzFeed | 3.4/5 |
| Mashable | 3.2/5 |
| The Associated Press | 3.2/5 |
| Alma Media | N/A |
Unlock Thrillist Media Group ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thrillist Media Group ROI vs. Competitors data and gain insights into your customers today.
Thrillist Media Group Customer Satisfaction (CSAT)
Thrillist Media Group Customer Satisfaction (CSAT) Score
100 / 100
Thrillist Media Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Thrillist Media Group Customer Satisfaction vs. Competitors
Compared to its competitors, Thrillist Media Group's Customer Satisfaction score is rated right above Mashable.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Thrillist Media Group | 100% |
| Mashable | 67% |
| The Associated Press | 54% |
| BuzzFeed | 52% |
| Alma Media | 0% |
Unlock Thrillist Media Group Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thrillist Media Group Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Thrillist Media Group Customer Service
3.5/5
Thrillist Media Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Thrillist Media Group's overall Customer Service score rated by its users and customers.
About Thrillist Media Group's Customer Service
Address
568 Broadway, New York City, NY 10012
Website
http://www.thrillist.com
Phone Number
<<not-applicable>>
Thrillist Media Group Customer Service vs. Competitors
Compared to its competitors, Thrillist Media Group's Customer Service score is rated right above Mashable.
| COMPANY | Customer Service Score | |
|---|---|---|
| Thrillist Media Group | 3.5/5 |
| Mashable | 3.4/5 |
| BuzzFeed | 3.3/5 |
| The Associated Press | 3/5 |
| Alma Media | N/A |
Unlock Thrillist Media Group Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Thrillist Media Group Customer Service vs. Competitors data and gain insights into your customers today.
Thrillist Media Group as an Employer
4.1/5
Thrillist Media Group has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Thrillist Media Group scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Thrillist Media Group would recommend the brand to a friend. ENPS measures how likely Thrillist Media Group employees would recommend working at Thrillist Media Group to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
