-100
NPS
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Tieto
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About Tieto's Brand
Provider of information technology services. The company offers services such as application management, business and information technology consulting, business process services, enterprise applications, front end services, information technology system development, information management and infrastructure services. Among its major competitors, Tieto is ranked in 5th place for NPS while Capgemini is 1st, and Support.com is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Tieto Ranking
- #4 / 4 of its competitors
Tieto NPS
Tieto's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Tieto's customers would recommend using the product based on a scale of -100 to 100.
Tieto Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Tieto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Tieto is ranked #4 for NPS among its competitors. Capgemini and Support.com come in first and second, with Perspecta coming in at third.
Tieto |  Capgemini |  Support.com |  Perspecta | |
| Global Ranking | #- | #524 | #- | #- |
| NPS | -100 | 15 | 12 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $347.42M | $90.03M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tieto NPS vs. Competitors
Compared to its competitors, Tieto's NPS is rated right above Telia Company, and is preceded by Nordea Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Capgemini | 15 |
| Support.com | 12 |
| Perspecta | 0 |
 | enso | N/A |
 | Nordea Bank | -25 |
| Tieto | -100 |
 | Telia Company | -100 |
Tieto Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Tieto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tieto Customer Loyalty vs. Competitors
Compared to its competitors, Tieto's Customer Loyalty score is rated right above Telia Company, and is preceded by Capgemini.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Perspecta | 100% |
| Nordea Bank | 87% |
| Support.com | 83% |
| Capgemini | 77% |
| Tieto | 10% |
| Telia Company | 10% |
| enso | N/A |
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Tieto Product Quality
1.5/5
Tieto has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Tieto Product Information
Tieto’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.tieto.com
- Company Size
- 10,000+ Employees
Tieto Product Quality vs. Competitors
Compared to its competitors, Tieto's Product Quality score is rated right above Telia Company, and is preceded by Nordea Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Capgemini | 3.7/5 |
| Perspecta | 3.2/5 |
| Support.com | 3.2/5 |
| Nordea Bank | 2.6/5 |
| Tieto | 1.5/5 |
| Telia Company | 1.5/5 |
| enso | N/A |
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Tieto Pricing
Tieto ROI & Value For Money
1.5/5
Tieto has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Tieto Pricing vs. Competitors
Compared to its competitors, Tieto's ROI score is rated right above enso, and is preceded by Telia Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Capgemini | 3.8/5 |
| Perspecta | 3.5/5 |
| Support.com | 3.3/5 |
| Nordea Bank | 3/5 |
| Telia Company | 1.5/5 |
| Tieto | 1.5/5 |
| enso | N/A |
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Tieto Customer Satisfaction (CSAT)
Tieto Customer Satisfaction (CSAT) Score
50 / 100
Tieto has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tieto Customer Satisfaction vs. Competitors
Compared to its competitors, Tieto's Customer Satisfaction score is rated right above Perspecta, and is preceded by Nordea Bank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Capgemini | 69% |
| Support.com | 57% |
| Nordea Bank | 50% |
| Tieto | 50% |
| Perspecta | 0% |
| Telia Company | 0% |
| enso | 0% |
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Tieto Customer Service
1.5/5
Tieto has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Tieto's Customer Service
Address
Keilalahdentie 2-4, Espoo, 2150
Website
www.tieto.com
Phone Number
7
Tieto Customer Service vs. Competitors
Compared to its competitors, Tieto's Customer Service score is rated right above Telia Company, and is preceded by Nordea Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Perspecta | 4/5 |
| Capgemini | 3.8/5 |
| Support.com | 3.2/5 |
| Nordea Bank | 3/5 |
| Tieto | 1.5/5 |
| Telia Company | 1.5/5 |
| enso | N/A |
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Consumer vs. Employees
Tieto scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tieto would recommend the brand to a friend. ENPS measures how likely Tieto employees would recommend working at Tieto to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
