-100
NPS
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TraceLink
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About TraceLink's Brand
TraceLink provides cloud computing and supply network process solutions for companies. Among its major competitors, TraceLink is ranked in 4th place for NPS while Veeva Systems is 1st, and E2open is 2nd.Their current valuation is $750.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TraceLink CMO
TraceLink Ranking
- #3 / 4 of its competitors
TraceLink NPS
TraceLink's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TraceLink's customers would recommend using the product based on a scale of -100 to 100.
TraceLink Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TraceLink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2026 -100 | Apr 2026 | -100 |
How Other Brands Compare
TraceLink is ranked third for NPS among its competitors. Veeva Systems and E2open come in first and second, with rfXcel coming in at #4. Among those competitors, it is the third most valued company behind Veeva Systems.
TraceLink |  Veeva Systems |  E2open |  rfXcel | |
| Global Ranking | #- | #886 | #- | #- |
| NPS | -100 | 32 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $750.00M | $27.28B | $7.89B | $90.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TraceLink NPS vs. Competitors
Compared to its competitors, TraceLink's NPS is rated right below SAP Ariba.
| COMPANY | NPS Score | |
|---|---|---|
| Veeva Systems | 32 |
| E2open | 9 |
| rfXcel | N/A |
 | SAP Ariba | -16 |
| TraceLink | -100 |
TraceLink Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TraceLink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TraceLink Customer Loyalty vs. Competitors
Compared to its competitors, TraceLink's Customer Loyalty score is rated right above rfXcel, and is preceded by SAP Ariba.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veeva Systems | 81% |
| E2open | 73% |
| SAP Ariba | 62% |
| TraceLink | 10% |
| rfXcel | N/A |
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TraceLink Product Quality
1.5/5
TraceLink has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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TraceLink Product Information
TraceLink’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://tracelink.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
TraceLink Product Quality vs. Competitors
Compared to its competitors, TraceLink's Product Quality score is rated right above rfXcel, and is preceded by SAP Ariba.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veeva Systems | 3.9/5 |
| E2open | 3.1/5 |
| SAP Ariba | 3.1/5 |
| TraceLink | 1.5/5 |
| rfXcel | N/A |
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TraceLink Pricing
TraceLink ROI & Value For Money
1.5/5
TraceLink has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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TraceLink Pricing vs. Competitors
Compared to its competitors, TraceLink's ROI score is rated right above rfXcel, and is preceded by E2open.
| COMPANY | Pricing Score | |
|---|---|---|
| Veeva Systems | 3.9/5 |
| SAP Ariba | 3.1/5 |
| E2open | 2.9/5 |
| TraceLink | 1.5/5 |
| rfXcel | N/A |
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TraceLink Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TraceLink Customer Satisfaction vs. Competitors
Compared to its competitors, TraceLink's Customer Satisfaction score is rated right above rfXcel, and is preceded by E2open.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Veeva Systems | 75% |
| SAP Ariba | 42% |
| E2open | 31% |
| TraceLink | 0% |
| rfXcel | 0% |
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TraceLink Customer Service
1.5/5
TraceLink has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About TraceLink's Customer Service
Address
Wilmington, MA
Website
http://tracelink.com
Phone Number
(781) 914-4900
TraceLink Customer Service vs. Competitors
Compared to its competitors, TraceLink's Customer Service score is rated right above rfXcel, and is preceded by SAP Ariba.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeva Systems | 4/5 |
| E2open | 2.9/5 |
| SAP Ariba | 2.9/5 |
| TraceLink | 1.5/5 |
| rfXcel | N/A |
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TraceLink as an Employer
4.7/5
TraceLink has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TraceLink scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of TraceLink would recommend the brand to a friend. ENPS measures how likely TraceLink employees would recommend working at TraceLink to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 66% | Promoters |
|---|---|
| 28% | Passive |
| 6% | Detractors |
