Tradeweb Markets NPS & Customer Reviews

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Tradeweb Markets

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Tradeweb Markets

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About Tradeweb Markets' Brand

Among its major competitors, Tradeweb Markets is ranked in 3rd place for NPS while IEX Group is 1st, and Liquidnet is 2nd.

Brand at a Glance

83%

Customer Loyalty

3.8/5

Product Quality

2.8/5

Pricing

3.6/5

Customer Service

Tradeweb Markets Ranking

^#3 / 4 of its competitors

Tradeweb Markets NPS

Tradeweb Markets's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Tradeweb Markets's customers would recommend using the product based on a scale of -100 to 100.

Tradeweb Markets Overall NPS

NPS

71%	Promoters
15%	Passives
14%	Detractors

Tradeweb Markets NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 0	Jun 2022	0
Sep 2022 50	Sep 2022	50
May 2023 66	May 2023	66
Oct 2023 75	Oct 2023	75
Feb 2024 40	Feb 2024	40
Jun 2024 49	Jun 2024	49
Nov 2024 57	Nov 2024	57

How Other Brands Compare

Tradeweb Markets is ranked third for NPS among its competitors. IEX Group and Liquidnet come in first and second, with Thomson Reuters coming in at #4.

	Tradeweb Markets	Thomson Reuters	IEX Group	Liquidnet
Global Ranking	#-	#227	#-	#-
NPS	57	7	100	66
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$40.72B	$300.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Tradeweb Markets NPS vs. Competitors

Compared to its competitors, Tradeweb Markets's NPS is rated right above MarketAxess, and is preceded by Liquidnet.

COMPANY		NPS Score
	IEX Group	100
	Liquidnet	66
	Tradeweb Markets	57
	MarketAxess	33
	Thomson Reuters	7
	Airex	N/A

Tradeweb Markets Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Tradeweb Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Tradeweb Markets Customer Loyalty vs. Competitors

Compared to its competitors, Tradeweb Markets's Customer Loyalty score is rated right above Thomson Reuters.

COMPANY		Customer Loyalty Score
	Tradeweb Markets	83%
	Thomson Reuters	80%
	Liquidnet	73%
	MarketAxess	72%
	IEX Group	N/A
	Airex	N/A

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Tradeweb Markets Product Quality

3.8/5

Tradeweb Markets has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Tradeweb Markets Product Information

Tradeweb Markets’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: https://www.tradeweb.com/

Company Size: 501-1,000 Employees

Industry

Tech

Tradeweb Markets Product Quality vs. Competitors

Compared to its competitors, Tradeweb Markets's Product Quality score is rated right above Thomson Reuters, and is preceded by Liquidnet.

COMPANY		Product Quality Score
	Liquidnet	4.2/5
	Tradeweb Markets	3.8/5
	Thomson Reuters	3.7/5
	MarketAxess	3.5/5
	IEX Group	N/A
	Airex	N/A

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Tradeweb Markets Pricing

Tradeweb Markets ROI & Value For Money

2.8/5

Tradeweb Markets has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Tradeweb Markets Pricing vs. Competitors

Compared to its competitors, Tradeweb Markets's ROI score is rated right above IEX Group, and is preceded by MarketAxess.

COMPANY		Pricing Score
	Liquidnet	4.1/5
	Thomson Reuters	3.6/5
	MarketAxess	3.3/5
	Tradeweb Markets	2.8/5
	IEX Group	N/A
	Airex	N/A

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Tradeweb Markets Customer Satisfaction (CSAT)

Tradeweb Markets Customer Satisfaction (CSAT) Score

100 / 100

Tradeweb Markets has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Tradeweb Markets Customer Satisfaction vs. Competitors

Compared to its competitors, Tradeweb Markets's Customer Satisfaction score is rated right above Liquidnet, and is preceded by IEX Group.

COMPANY		Customer Satisfaction (CSAT) Score
	IEX Group	100%
	Tradeweb Markets	100%
	Liquidnet	82%
	Thomson Reuters	68%
	MarketAxess	33%
	Airex	0%

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Tradeweb Markets Customer Service

3.6/5

Tradeweb Markets has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Tradeweb Markets's Customer Service

Address

New York City, NY

Website

https://www.tradeweb.com/

Tradeweb Markets Customer Service vs. Competitors

Compared to its competitors, Tradeweb Markets's Customer Service score is rated right above MarketAxess, and is preceded by Liquidnet.

COMPANY		Customer Service Score
	Liquidnet	4.3/5
	Tradeweb Markets	3.6/5
	MarketAxess	3.6/5
	Thomson Reuters	3.5/5
	IEX Group	N/A
	Airex	N/A

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Tradeweb Markets as an Employer

2.8/5

Tradeweb Markets has a 2.8/5 stars for its overall company culture rated by their employees

top

50%

CEO of Tradeweb Markets

Lee Olesky

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Tradeweb Markets scored a 57 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Tradeweb Markets would recommend the brand to a friend. ENPS measures how likely Tradeweb Markets employees would recommend working at Tradeweb Markets to a friend.

Net Promoter Score

NPS Score

71%	Promoters
15%	Passive
14%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
20%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail