33
NPS
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MarketAxess
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About MarketAxess' Brand
MarketAxess was formed in April of 2000 in response to investors' need for a single trading platform with easy access to multi-dealer Among its major competitors, MarketAxess is ranked in 3rd place for NPS while Liquidnet is 1st, and Tradeweb is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
MarketAxess Ranking
- #2 / 4 of its competitors
MarketAxess NPS
MarketAxess's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether MarketAxess's customers would recommend using the product based on a scale of -100 to 100.
MarketAxess Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
MarketAxess NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 75 | Dec 2022 | 75 |
Jan 2023 80 | Jan 2023 | 80 |
Feb 2023 71 | Feb 2023 | 71 |
May 2023 50 | May 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Mar 2024 20 | Mar 2024 | 20 |
Jan 2025 27 | Jan 2025 | 27 |
Nov 2025 33 | Nov 2025 | 33 |
How Other Brands Compare
MarketAxess is ranked second for NPS among its competitors. Liquidnet and Bloomberg come in first and third, with IHS Markit coming in at #4.
MarketAxess |  Bloomberg |  IHS Markit |  Liquidnet | |
| Global Ranking | #- | #129 | #- | #- |
| NPS | 33 | 30 | 2 | 66 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.09B | $45.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MarketAxess NPS by Gender
MarketAxess's NPS was rated -33 by Male customers on Comparably.
Male
-33
MarketAxess's NPS was rated -33 by Male customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Female
N/A
MarketAxess's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
MarketAxess NPS vs. Competitors
Compared to its competitors, MarketAxess's NPS is rated right above Bloomberg, and is preceded by Tradeweb.
| COMPANY | NPS Score | |
|---|---|---|
| Liquidnet | 66 |
 | Tradeweb | 36 |
| MarketAxess | 33 |
| Bloomberg | 30 |
| IHS Markit | 2 |
MarketAxess Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MarketAxess users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MarketAxess Customer Loyalty Score by Gender
MarketAxess's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
MarketAxess Customer Loyalty vs. Competitors
Compared to its competitors, MarketAxess's Customer Loyalty score is rated right above IHS Markit, and is preceded by Liquidnet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bloomberg | 76% |
| Liquidnet | 73% |
| MarketAxess | 72% |
| IHS Markit | 70% |
| Tradeweb | 67% |
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MarketAxess Product Quality
3.5/5
MarketAxess has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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MarketAxess Product Information
MarketAxess’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://marketaxess.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Quick Insights into MarketAxess Product Quality
MarketAxess's Product Quality score was rated highest by Male customers.
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Ranked MarketAxess Product Quality the Highest
MarketAxess Product Quality Score by Gender
MarketAxess's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
MarketAxess Product Quality vs. Competitors
Compared to its competitors, MarketAxess's Product Quality score is rated right above IHS Markit, and is preceded by Tradeweb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Liquidnet | 4.2/5 |
| Bloomberg | 3.9/5 |
| Tradeweb | 3.6/5 |
| MarketAxess | 3.5/5 |
| IHS Markit | 3.3/5 |
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MarketAxess Pricing
MarketAxess ROI & Value For Money
3.3/5
MarketAxess has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into MarketAxess ROI
MarketAxess's ROI score was rated highest by Male customers.
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Ranked MarketAxess ROI the Highest
MarketAxess ROI Score by Gender
MarketAxess's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
MarketAxess Pricing vs. Competitors
Compared to its competitors, MarketAxess's ROI score is rated right below IHS Markit.
| COMPANY | Pricing Score | |
|---|---|---|
| Liquidnet | 4.1/5 |
| Bloomberg | 3.9/5 |
| Tradeweb | 3.6/5 |
| IHS Markit | 3.4/5 |
| MarketAxess | 3.3/5 |
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MarketAxess Customer Satisfaction (CSAT)
MarketAxess Customer Satisfaction (CSAT) Score
33 / 100
MarketAxess has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MarketAxess Customer Satisfaction
MarketAxess's Customer Satisfaction score was rated highest by Male customers.
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Ranked MarketAxess Customer Satisfaction the Highest
MarketAxess Customer Satisfaction Score by Gender
MarketAxess's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MarketAxess.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
MarketAxess Customer Satisfaction vs. Competitors
Compared to its competitors, MarketAxess's Customer Satisfaction score is rated right below Tradeweb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Liquidnet | 82% |
| Bloomberg | 76% |
| IHS Markit | 64% |
| Tradeweb | 60% |
| MarketAxess | 33% |
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MarketAxess Customer Service
3.6/5
MarketAxess has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About MarketAxess's Customer Service
Address
59 Maiden Lane, Plaza Level, New York City, NY
Website
http://marketaxess.com
Phone Number
(212)813-6000
Quick Insights into MarketAxess Customer Service
MarketAxess's Customer Service score was rated highest by Male customers.
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Ranked MarketAxess Customer Service the Highest
MarketAxess Customer Service Score by Gender
MarketAxess's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
MarketAxess Customer Service vs. Competitors
Compared to its competitors, MarketAxess's Customer Service score is rated right above IHS Markit, and is preceded by Tradeweb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Liquidnet | 4.3/5 |
| Bloomberg | 4/5 |
| Tradeweb | 3.6/5 |
| MarketAxess | 3.6/5 |
| IHS Markit | 3.5/5 |
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MarketAxess as an Employer
2.5/5
MarketAxess has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
MarketAxess scored a 33 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of MarketAxess would recommend the brand to a friend. ENPS measures how likely MarketAxess employees would recommend working at MarketAxess to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
