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NPS
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Trafigura
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About Trafigura's Brand
Trafigura is a trading and logistic company of commodity products. Among its major competitors, Trafigura is ranked in 4th place for NPS while Vitol is 1st, and Glencore is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Trafigura Ranking
- #4 / 4 of its competitors
Trafigura NPS
Trafigura's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether Trafigura's customers would recommend using the product based on a scale of -100 to 100.
Trafigura Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
Trafigura NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -75 | Jul 2022 | -75 |
Oct 2022 -1 | Oct 2022 | -1 |
Dec 2022 13 | Dec 2022 | 13 |
Jan 2023 10 | Jan 2023 | 10 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 -9 | Sep 2023 | -9 |
Dec 2023 -13 | Dec 2023 | -13 |
Jan 2024 -7 | Jan 2024 | -7 |
Feb 2024 -6 | Feb 2024 | -6 |
Feb 2025 0 | Feb 2025 | 0 |
Apr 2025 0 | Apr 2025 | 0 |
Dec 2025 4 | Dec 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trafigura NPS by Gender
Male customers rated Trafigura's NPS 54 points higher than Female customers.
Male
20
Trafigura's NPS was rated 20 by Male customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Female
-34
Trafigura's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Trafigura NPS by Ethnicity
Trafigura's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Trafigura NPS by Age
Trafigura's NPS was rated -34 points by customers ages 41-45 on Comparably.
Trafigura NPS by Usage
Trafigura's NPS was rated the highest by customers who have used Trafigura's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Trafigura Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Trafigura users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trafigura Customer Loyalty Score by Gender
Male customers rated Trafigura's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
Trafigura Customer Loyalty Score by Ethnicity
Trafigura's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
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70
out of 100
African American/Black
Trafigura Customer Loyalty Score by Age
Trafigura's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Trafigura Customer Loyalty Score by Usage
Trafigura's Customer Loyalty score was rated the highest by customers who have used Trafigura's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Trafigura Customer Loyalty Score by Industry
Trafigura's Customer Loyalty score was rated 40% by Tech industry customers.
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Trafigura Customer Loyalty vs. Competitors
Compared to its competitors, Trafigura's Customer Loyalty score is rated right above Repsol SA, and is preceded by Glencore.
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Trafigura Product Quality
3.6/5
Trafigura has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Trafigura Product Information
Trafigura’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trafigura's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
SaaS
Quick Insights into Trafigura Product Quality
Trafigura's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers who have used Trafigura's products/services for 1 to 2 Years.
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Ranked Trafigura Product Quality the Highest
Ranked Trafigura Product Quality the Lowest
Trafigura Product Quality Score by Gender
Trafigura's Product Quality score was rated 3.8 by both Female and Male customers on Comparably.
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Male
3.8/5
Female
3.8/5
Trafigura Product Quality Score by Ethnicity
Trafigura's Product Quality score was rated 4.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trafigura.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Trafigura Product Quality Score by Age
Trafigura's Product Quality score was rated 4.3 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Trafigura Product Quality Score by Usage
Trafigura's Product Quality score was rated the highest by customers who have used Trafigura's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Trafigura Product Quality Score by Industry
Trafigura's Product Quality score was rated 3.3 stars by Tech industry customers.
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Trafigura Product Quality vs. Competitors
Compared to its competitors, Trafigura's Product Quality score is rated right above Repsol SA, and is preceded by Vitol.
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Trafigura Pricing
Trafigura ROI & Value For Money
3.9/5
Trafigura has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Trafigura Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Trafigura ROI
Trafigura's ROI score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Trafigura ROI the Highest
Ranked Trafigura ROI the Lowest
Trafigura ROI Score by Gender
Male customers rated Trafigura's ROI score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Trafigura ROI Score by Ethnicity
Trafigura's ROI score was rated 4.6 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Trafigura ROI Score by Age
Trafigura's ROI score was rated 4.5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
Trafigura ROI Score by Usage
Trafigura's ROI score was rated 4 stars by customers who have used Trafigura's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Trafigura ROI Score by Industry
Trafigura's ROI score was rated 4 stars by Tech industry customers.
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Trafigura Pricing vs. Competitors
Compared to its competitors, Trafigura's ROI score is rated right above Vitol.
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Trafigura Customer Satisfaction (CSAT)
Trafigura Customer Satisfaction (CSAT) Score
78 / 100
Trafigura has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trafigura Customer Satisfaction
Trafigura's Customer Satisfaction score was rated highest by customers who have used Trafigura's products/services for 1 to 2 Years, and rated lowest by Female customers.
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Ranked Trafigura Customer Satisfaction the Highest
Ranked Trafigura Customer Satisfaction the Lowest
Trafigura Customer Satisfaction Score by Gender
Male customers rated Trafigura's Customer Satisfaction score 33 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Trafigura Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Trafigura's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Trafigura Customer Satisfaction Score by Age
Trafigura's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Trafigura Customer Satisfaction Score by Usage
Trafigura's Customer Satisfaction score was rated the highest by customers who have used Trafigura's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Trafigura Customer Satisfaction Score by Industry
Trafigura's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}Trafigura Customer Satisfaction vs. Competitors
Compared to its competitors, Trafigura's Customer Satisfaction score is rated right above BP.
Unlock Trafigura Customer Satisfaction vs. Competitors Data
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Trafigura Customer Service
3.9/5
Trafigura has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Trafigura's Customer Service
Address
8204 Fischer Road, Baltimore, MD
Website
http://www.trafigura.com//?lang=gbr
Phone Number
44 20 7173 2200
Quick Insights into Trafigura Customer Service
Trafigura's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Trafigura Customer Service the Highest
Ranked Trafigura Customer Service the Lowest
Trafigura Customer Service Score by Gender
Male customers rated Trafigura's Customer Service score 0.4 stars higher than Female customers.
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Male
4.4/5
Female
4/5
Trafigura Customer Service Score by Ethnicity
Trafigura's Customer Service score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Trafigura.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Trafigura Customer Service Score by Age
Trafigura's Customer Service score was rated 4.8 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Trafigura Customer Service Score by Usage
Trafigura's Customer Service score was rated the highest by customers who have used Trafigura's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Trafigura Customer Service Score by Industry
Trafigura's Customer Service score was rated 4 stars by Tech industry customers.
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Trafigura Customer Service vs. Competitors
Compared to its competitors, Trafigura's Customer Service score is rated right above Vitol.
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Trafigura as an Employer
4.5/5
Trafigura has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Trafigura scored a 4 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Trafigura would recommend the brand to a friend. ENPS measures how likely Trafigura employees would recommend working at Trafigura to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
