-20
NPS
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Transamerica Retirement Solutions
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About Transamerica Retirement Solutions' Brand
Among its major competitors, Transamerica Retirement Solutions is ranked in 4th place for NPS while Fidelity Investments is 1st, and The Vanguard Group is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.5/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
Transamerica Retirement Solutions Ranking
- #4 / 4 of its competitors
Transamerica Retirement Solutions NPS
Transamerica Retirement Solutions's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Transamerica Retirement Solutions's customers would recommend using the product based on a scale of -100 to 100.
Transamerica Retirement Solutions Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Transamerica Retirement Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
Dec 2023 -71 | Dec 2023 | -71 |
Feb 2024 -50 | Feb 2024 | -50 |
May 2024 -33 | May 2024 | -33 |
Aug 2025 -20 | Aug 2025 | -20 |
How Other Brands Compare
Transamerica Retirement Solutions is ranked #4 for NPS among its competitors. Fidelity Investments and The Vanguard Group come in first and second, with T. Rowe Price Group coming in at third.
Transamerica Retirement Solutions |  Fidelity Investments |  The Vanguard Group |  T. Rowe Price Group | |
| Global Ranking | #- | #162 | #250 | #611 |
| NPS | -20 | 8 | 5 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.88B | - | $24.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transamerica Retirement Solutions NPS by Gender
Transamerica Retirement Solutions's NPS was rated -60 by Male customers on Comparably.
Male
-60
Transamerica Retirement Solutions's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Transamerica Retirement Solutions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Transamerica Retirement Solutions NPS by Ethnicity
Transamerica Retirement Solutions's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Transamerica Retirement Solutions NPS by Usage
Transamerica Retirement Solutions's NPS was rated 34 points by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Transamerica Retirement Solutions NPS vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's NPS is rated right above TIAA, and is preceded by T. Rowe Price Group.
| COMPANY | NPS Score | |
|---|---|---|
| Fidelity Investments | 8 |
| The Vanguard Group | 5 |
| T. Rowe Price Group | -10 |
| Transamerica Retirement Solutions | -20 |
 | TIAA | -22 |
 | Transamerica | -65 |
Transamerica Retirement Solutions Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Transamerica Retirement Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Transamerica Retirement Solutions Customer Loyalty Score by Gender
Transamerica Retirement Solutions's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Transamerica Retirement Solutions Customer Loyalty Score by Ethnicity
Transamerica Retirement Solutions's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Transamerica Retirement Solutions.
33
out of 100
Caucasian
Transamerica Retirement Solutions Customer Loyalty Score by Usage
Transamerica Retirement Solutions's Customer Loyalty score was rated 70% by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Transamerica Retirement Solutions Customer Loyalty Score by Industry
Transamerica Retirement Solutions's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
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Transamerica Retirement Solutions Customer Loyalty vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's Customer Loyalty score is rated right above TIAA, and is preceded by T. Rowe Price Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fidelity Investments | 83% |
| The Vanguard Group | 81% |
| T. Rowe Price Group | 75% |
| Transamerica Retirement Solutions | 71% |
| TIAA | 69% |
| Transamerica | 65% |
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Transamerica Retirement Solutions Product Quality
2.5/5
Transamerica Retirement Solutions has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Transamerica Retirement Solutions Product Information
Transamerica Retirement Solutions’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Transamerica Retirement Solutions's product the highest.
- Website
- http://www.trsretire.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Insurance
Quick Insights into Transamerica Retirement Solutions Product Quality
Transamerica Retirement Solutions's Product Quality score was rated highest by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Ranked Transamerica Retirement Solutions Product Quality the Highest
Transamerica Retirement Solutions Product Quality Score by Gender
Transamerica Retirement Solutions's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Transamerica Retirement Solutions Product Quality Score by Ethnicity
Transamerica Retirement Solutions's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Transamerica Retirement Solutions Product Quality Score by Usage
Transamerica Retirement Solutions's Product Quality score was rated 3.8 stars by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Transamerica Retirement Solutions Product Quality Score by Industry
Transamerica Retirement Solutions's Product Quality score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Transamerica Retirement Solutions Product Quality vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's Product Quality score is rated right above Transamerica, and is preceded by TIAA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fidelity Investments | 3.4/5 |
| The Vanguard Group | 3.4/5 |
| T. Rowe Price Group | 3.3/5 |
| TIAA | 2.7/5 |
| Transamerica Retirement Solutions | 2.5/5 |
| Transamerica | 1.6/5 |
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Transamerica Retirement Solutions Pricing
Transamerica Retirement Solutions ROI & Value For Money
2.8/5
Transamerica Retirement Solutions has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Transamerica Retirement Solutions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Transamerica Retirement Solutions ROI
Transamerica Retirement Solutions's ROI score was rated highest by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Ranked Transamerica Retirement Solutions ROI the Highest
Transamerica Retirement Solutions ROI Score by Gender
Transamerica Retirement Solutions's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Transamerica Retirement Solutions ROI Score by Ethnicity
Transamerica Retirement Solutions's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Transamerica Retirement Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Transamerica Retirement Solutions ROI Score by Usage
Transamerica Retirement Solutions's ROI score was rated 4.3 stars by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Transamerica Retirement Solutions ROI Score by Industry
Transamerica Retirement Solutions's ROI score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Transamerica Retirement Solutions Pricing vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's ROI score is rated right above Transamerica, and is preceded by TIAA.
| COMPANY | Pricing Score | |
|---|---|---|
| The Vanguard Group | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| T. Rowe Price Group | 3.3/5 |
| TIAA | 2.9/5 |
| Transamerica Retirement Solutions | 2.8/5 |
| Transamerica | 1.8/5 |
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Transamerica Retirement Solutions Customer Satisfaction (CSAT)
Transamerica Retirement Solutions Customer Satisfaction (CSAT) Score
25 / 100
Transamerica Retirement Solutions has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
25%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Transamerica Retirement Solutions Customer Satisfaction
Transamerica Retirement Solutions's Customer Satisfaction score was rated highest by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Ranked Transamerica Retirement Solutions Customer Satisfaction the Highest
Transamerica Retirement Solutions Customer Satisfaction Score by Gender
Transamerica Retirement Solutions's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Transamerica Retirement Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Transamerica Retirement Solutions' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
Transamerica Retirement Solutions Customer Satisfaction Score by Usage
Transamerica Retirement Solutions's Customer Satisfaction score was rated 67 points by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Transamerica Retirement Solutions Customer Satisfaction Score by Industry
Transamerica Retirement Solutions's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
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}Transamerica Retirement Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's Customer Satisfaction score is rated right above Transamerica, and is preceded by TIAA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fidelity Investments | 59% |
| T. Rowe Price Group | 50% |
| The Vanguard Group | 49% |
| TIAA | 41% |
| Transamerica Retirement Solutions | 25% |
| Transamerica | 14% |
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Transamerica Retirement Solutions Customer Service
2.7/5
Transamerica Retirement Solutions has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Transamerica Retirement Solutions's Customer Service
Website
http://www.trsretire.com
Quick Insights into Transamerica Retirement Solutions Customer Service
Transamerica Retirement Solutions's Customer Service score was rated highest by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Ranked Transamerica Retirement Solutions Customer Service the Highest
Transamerica Retirement Solutions Customer Service Score by Gender
Transamerica Retirement Solutions's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Transamerica Retirement Solutions Customer Service Score by Ethnicity
Transamerica Retirement Solutions's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Transamerica Retirement Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Transamerica Retirement Solutions Customer Service Score by Usage
Transamerica Retirement Solutions's Customer Service score was rated 4.1 stars by customers who have used Transamerica Retirement Solutions's products/services for Over 10 Years.
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Transamerica Retirement Solutions Customer Service Score by Industry
Transamerica Retirement Solutions's Customer Service score was rated 2.2 stars by Healthcare, Hospitals and Medicine industry customers.
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Transamerica Retirement Solutions Customer Service vs. Competitors
Compared to its competitors, Transamerica Retirement Solutions's Customer Service score is rated right above TIAA, and is preceded by The Vanguard Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fidelity Investments | 3.3/5 |
| T. Rowe Price Group | 3.2/5 |
| The Vanguard Group | 3.2/5 |
| Transamerica Retirement Solutions | 2.7/5 |
| TIAA | 2.7/5 |
| Transamerica | 1.5/5 |
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Transamerica Retirement Solutions as an Employer
2.4/5
Transamerica Retirement Solutions has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Transamerica Retirement Solutions
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Transamerica Retirement Solutions scored a -20 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Transamerica Retirement Solutions would recommend the brand to a friend. ENPS measures how likely Transamerica Retirement Solutions employees would recommend working at Transamerica Retirement Solutions to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 0% | Promoters |
|---|---|
| 18% | Passive |
| 82% | Detractors |
