-64
NPS
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TravelPass Group
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About TravelPass Group's Brand
TravelPass Group helps hotels to maximize distribution and helps travelers find the best rates. Among its major competitors, TravelPass Group is ranked in 4th place for NPS while Trivago is 1st, and Expedia Group is 2nd.
Brand at a Glance
33%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
TravelPass Group Ranking
- #3 / 4 of its competitors
TravelPass Group NPS
TravelPass Group's Net Promoter Score (NPS) is a -64 with 18% Promoters, 0% Passives, and 82% Detractors. Net Promoter Score tracks whether TravelPass Group's customers would recommend using the product based on a scale of -100 to 100.
TravelPass Group Overall NPS
| 18% | Promoters |
|---|---|
| 0% | Passives |
| 82% | Detractors |
TravelPass Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Mar 2024 -71 | Mar 2024 | -71 |
Jun 2024 -75 | Jun 2024 | -75 |
Jan 2025 -60 | Jan 2025 | -60 |
Apr 2025 -63 | Apr 2025 | -63 |
How Other Brands Compare
TravelPass Group is ranked third for NPS among its competitors. Expedia Group and Booking.com come in first and second, with Priceline.com coming in at #4.
TravelPass Group |  Booking.com |  Priceline.com |  Expedia Group | |
| Global Ranking | #- | #588 | #- | #- |
| NPS | -64 | -1 | -69 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $97.57B | $97.57B | $24.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TravelPass Group NPS by Gender
TravelPass Group's NPS was rated -60 by Male customers on Comparably.
Male
-60
TravelPass Group's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
TravelPass Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TravelPass Group NPS by Ethnicity
TravelPass Group's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
TravelPass Group NPS vs. Competitors
Compared to its competitors, TravelPass Group's NPS is rated right above Priceline.com, and is preceded by Booking.com.
| COMPANY | NPS Score | |
|---|---|---|
 | Trivago | 19 |
| Expedia Group | 5 |
| Booking.com | -1 |
| TravelPass Group | -64 |
| Priceline.com | -69 |
 | GetARoom.com | -100 |
TravelPass Group Customer Reviews
Out of the 2 TravelPass Group customer reviews 0 were positive and 2 were constructive. TravelPass Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
TravelPass Group Customer Loyalty
33%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
33% of TravelPass Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TravelPass Group Customer Loyalty Score by Gender
TravelPass Group's Customer Loyalty score was rated 28 by Male customers on Comparably.
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Male
28%
Yes
Female
N/A
Yes
TravelPass Group Customer Loyalty Score by Ethnicity
TravelPass Group's Customer Loyalty score was rated 25% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TravelPass Group.
25
out of 100
Caucasian
TravelPass Group Customer Loyalty vs. Competitors
Compared to its competitors, TravelPass Group's Customer Loyalty score is rated right below GetARoom.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Trivago | 74% |
| Expedia Group | 71% |
| Booking.com | 68% |
| Priceline.com | 59% |
| GetARoom.com | 42% |
| TravelPass Group | 33% |
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TravelPass Group Product Quality
1.8/5
TravelPass Group has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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TravelPass Group Product Information
TravelPass Group’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Travel and Hospitality
Quick Insights into TravelPass Group Product Quality
TravelPass Group's Product Quality score was rated highest by Caucasian customers.
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Ranked TravelPass Group Product Quality the Highest
TravelPass Group Product Quality Score by Gender
TravelPass Group's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
TravelPass Group Product Quality Score by Ethnicity
TravelPass Group's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TravelPass Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TravelPass Group Product Quality vs. Competitors
Compared to its competitors, TravelPass Group's Product Quality score is rated right above GetARoom.com, and is preceded by Booking.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trivago | 3.7/5 |
| Expedia Group | 3.2/5 |
| Booking.com | 3.1/5 |
| TravelPass Group | 1.8/5 |
| GetARoom.com | 1.5/5 |
| Priceline.com | 1.5/5 |
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TravelPass Group Pricing
TravelPass Group ROI & Value For Money
1.8/5
TravelPass Group has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into TravelPass Group ROI
TravelPass Group's ROI score was rated highest by Caucasian customers.
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Ranked TravelPass Group ROI the Highest
TravelPass Group ROI Score by Gender
TravelPass Group's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
TravelPass Group ROI Score by Ethnicity
TravelPass Group's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TravelPass Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TravelPass Group Pricing vs. Competitors
Compared to its competitors, TravelPass Group's ROI score is rated right above Priceline.com, and is preceded by Booking.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Trivago | 3.6/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 3/5 |
| TravelPass Group | 1.8/5 |
| Priceline.com | 1.5/5 |
| GetARoom.com | 1.5/5 |
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TravelPass Group Customer Satisfaction (CSAT)
TravelPass Group Customer Satisfaction (CSAT) Score
10 / 100
TravelPass Group has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TravelPass Group Customer Satisfaction
TravelPass Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked TravelPass Group Customer Satisfaction the Highest
TravelPass Group Customer Satisfaction Score by Gender
TravelPass Group's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
TravelPass Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TravelPass Group's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TravelPass Group.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
TravelPass Group Customer Satisfaction vs. Competitors
Compared to its competitors, TravelPass Group's Customer Satisfaction score is rated right below Priceline.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trivago | 73% |
| Expedia Group | 55% |
| Booking.com | 54% |
| GetARoom.com | 17% |
| Priceline.com | 16% |
| TravelPass Group | 10% |
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TravelPass Group Customer Service
1.6/5
TravelPass Group has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About TravelPass Group's Customer Service
Address
2961 West Maple Loop Drive, Suite 300, Lehi, UT 84043
Website
http://www.travelpassgroup.com
Phone Number
+1 (801) 562-4555
Quick Insights into TravelPass Group Customer Service
TravelPass Group's Customer Service score was rated highest by Caucasian customers.
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Ranked TravelPass Group Customer Service the Highest
TravelPass Group Customer Service Score by Gender
TravelPass Group's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
TravelPass Group Customer Service Score by Ethnicity
TravelPass Group's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TravelPass Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
TravelPass Group Customer Service vs. Competitors
Compared to its competitors, TravelPass Group's Customer Service score is rated right above GetARoom.com, and is preceded by Booking.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trivago | 3.7/5 |
| Expedia Group | 3.1/5 |
| Booking.com | 2.9/5 |
| TravelPass Group | 1.6/5 |
| GetARoom.com | 1.5/5 |
| Priceline.com | 1.5/5 |
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TravelPass Group as an Employer
4.1/5
TravelPass Group has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TravelPass Group scored a -64 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of TravelPass Group would recommend the brand to a friend. ENPS measures how likely TravelPass Group employees would recommend working at TravelPass Group to a friend.
Net Promoter Score
-64
NPS Score
| 18% | Promoters |
|---|---|
| 0% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 67% | Promoters |
|---|---|
| 23% | Passive |
| 10% | Detractors |
