100
NPS
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Triple-S Management
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About Triple-S Management's Brand
Triple-S Management Corporation (TSM) is the leading group of companies in Puerto Rico dedicated to providing health care insurance. Among its major competitors, Triple-S Management is ranked in 1st place for NPS while AmTrust Financial is 2nd, and Travelers is 3rd.Their current market cap is $856.37M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Triple-S Management Ranking
- #1 / 4 of its competitors
Triple-S Management NPS
Triple-S Management's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Triple-S Management's customers would recommend using the product based on a scale of -100 to 100.
Triple-S Management Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Triple-S Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
How Other Brands Compare
Triple-S Management is ranked first for NPS among its competitors. AmTrust Financial and Travelers come in second and third, with FedNat coming in at #4. Among those competitors, it is the most valued company behind Travelers.
Triple-S Management |  Travelers |  FedNat |  AmTrust Financial | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | 100 | -9 | - | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $856.37M | $37.99B | $80.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Triple-S Management NPS vs. Competitors
Compared to its competitors, Triple-S Management's NPS is rated right above AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| Triple-S Management | 100 |
| AmTrust Financial | 12 |
| Travelers | -9 |
 | Aetna | -67 |
Triple-S Management Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Triple-S Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Triple-S Management Customer Loyalty vs. Competitors
Compared to its competitors, Triple-S Management's Customer Loyalty score is rated right above AmTrust Financial.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Triple-S Management | 100% |
| AmTrust Financial | 81% |
| Travelers | 81% |
| Aetna | 62% |
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Triple-S Management Product Quality
5/5
Triple-S Management has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Triple-S Management Product Information
Triple-S Management’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Insurance
Triple-S Management Product Quality vs. Competitors
Compared to its competitors, Triple-S Management's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Triple-S Management | 5/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| Aetna | 1.6/5 |
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Triple-S Management Pricing
Triple-S Management ROI & Value For Money
5/5
Triple-S Management has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Triple-S Management Pricing vs. Competitors
Compared to its competitors, Triple-S Management's ROI score is rated right above AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| Triple-S Management | 5/5 |
| AmTrust Financial | 3.7/5 |
| Travelers | 2.6/5 |
| Aetna | 1.5/5 |
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Triple-S Management Customer Satisfaction (CSAT)
Triple-S Management Customer Satisfaction (CSAT) Score
100 / 100
Triple-S Management has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Triple-S Management Customer Satisfaction vs. Competitors
Compared to its competitors, Triple-S Management's Customer Satisfaction score is rated right above AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Triple-S Management | 100% |
| AmTrust Financial | 64% |
| Travelers | 43% |
| Aetna | 15% |
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Triple-S Management Customer Service
5/5
Triple-S Management has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Triple-S Management's Customer Service
Address
00920 Argentina
Website
http://www.triplesmanagement.com/triples
Phone Number
(787)749-4949
Triple-S Management Customer Service vs. Competitors
Compared to its competitors, Triple-S Management's Customer Service score is rated right above AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| Triple-S Management | 5/5 |
| AmTrust Financial | 3.6/5 |
| Travelers | 2.7/5 |
| Aetna | 1.5/5 |
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