-18
NPS
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Tripp Lite
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About Tripp Lite's Brand
Tripp Lite develops power protection and connectivity solutions for home-based applications, SMBs, data centers, and more. Among its major competitors, Tripp Lite is ranked in 4th place for NPS while Eaton is 1st, and Emerson is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Tripp Lite Ranking
- #4 / 4 of its competitors
Tripp Lite NPS
Tripp Lite's Net Promoter Score (NPS) is a -18 with 29% Promoters, 24% Passives, and 47% Detractors. Net Promoter Score tracks whether Tripp Lite's customers would recommend using the product based on a scale of -100 to 100.
Tripp Lite Overall NPS
| 29% | Promoters |
|---|---|
| 24% | Passives |
| 47% | Detractors |
Tripp Lite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -33 | Feb 2021 | -33 |
Apr 2021 0 | Apr 2021 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -1 | Sep 2021 | -1 |
Apr 2022 12 | Apr 2022 | 12 |
Jun 2022 10 | Jun 2022 | 10 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -8 | Sep 2022 | -8 |
Oct 2022 -16 | Oct 2022 | -16 |
Mar 2023 -15 | Mar 2023 | -15 |
Mar 2024 -25 | Mar 2024 | -25 |
Jun 2025 -18 | Jun 2025 | -18 |
How Other Brands Compare
Tripp Lite is ranked #4 for NPS among its competitors. Eaton and Emerson come in first and second, with Belkin International coming in at third.
Tripp Lite |  Emerson |  Belkin International |  Eaton | |
| Global Ranking | #- | #411 | #696 | #960 |
| NPS | -18 | 13 | -3 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $54.25B | - | $50.94B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tripp Lite NPS by Gender
Tripp Lite's NPS was rated 0 by Male customers on Comparably.
Male
0
Tripp Lite's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Tripp Lite's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tripp Lite NPS vs. Competitors
Compared to its competitors, Tripp Lite's NPS is rated right below Belkin International.
| COMPANY | NPS Score | |
|---|---|---|
| Eaton | 27 |
| Emerson | 13 |
 | Schneider | N/A |
| Belkin International | -3 |
| Tripp Lite | -18 |
Tripp Lite Customer Reviews
Out of the 2 Tripp Lite customer reviews 1 was positive and 1 was constructive. Tripp Lite customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tripp Lite Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Tripp Lite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tripp Lite Customer Loyalty Score by Gender
Tripp Lite's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Tripp Lite Customer Loyalty Score by Industry
Tripp Lite's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tripp Lite Customer Loyalty vs. Competitors
Compared to its competitors, Tripp Lite's Customer Loyalty score is rated right above Schneider, and is preceded by Belkin International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eaton | 86% |
| Emerson | 73% |
| Belkin International | 73% |
| Tripp Lite | 54% |
| Schneider | N/A |
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Tripp Lite Product Quality
2.8/5
Tripp Lite has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Tripp Lite Product Information
Tripp Lite’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tripp Lite's product the highest.
- Website
- http://www.tripplite.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Tripp Lite Product Quality
Tripp Lite's Product Quality score was rated highest by Male customers.
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Ranked Tripp Lite Product Quality the Highest
Tripp Lite Product Quality Score by Gender
Tripp Lite's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tripp Lite.
Male
3.4/5
Female
N/A
Tripp Lite Product Quality Score by Industry
Tripp Lite's Product Quality score was rated 3.1 stars by Tech industry customers.
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Tripp Lite Product Quality vs. Competitors
Compared to its competitors, Tripp Lite's Product Quality score is rated right above Schneider, and is preceded by Belkin International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eaton | 4.1/5 |
| Emerson | 3.6/5 |
| Belkin International | 3.3/5 |
| Tripp Lite | 2.8/5 |
| Schneider | N/A |
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Tripp Lite Pricing
Tripp Lite ROI & Value For Money
2.6/5
Tripp Lite has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Tripp Lite Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tripp Lite ROI
Tripp Lite's ROI score was rated highest by customers from the Tech industry.
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Ranked Tripp Lite ROI the Highest
Tripp Lite ROI Score by Gender
Tripp Lite's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Tripp Lite ROI Score by Industry
Tripp Lite's ROI score was rated 3.3 stars by Tech industry customers.
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Tripp Lite Pricing vs. Competitors
Compared to its competitors, Tripp Lite's ROI score is rated right above Schneider, and is preceded by Belkin International.
| COMPANY | Pricing Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Emerson | 3.5/5 |
| Belkin International | 3.2/5 |
| Tripp Lite | 2.6/5 |
| Schneider | N/A |
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Tripp Lite Customer Satisfaction (CSAT)
Tripp Lite Customer Satisfaction (CSAT) Score
37 / 100
Tripp Lite has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tripp Lite Customer Satisfaction vs. Competitors
Compared to its competitors, Tripp Lite's Customer Satisfaction score is rated right above Schneider, and is preceded by Belkin International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eaton | 76% |
| Emerson | 62% |
| Belkin International | 60% |
| Tripp Lite | 37% |
| Schneider | 0% |
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Tripp Lite Customer Service
2.7/5
Tripp Lite has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Tripp Lite's Customer Service
Address
1111 West 35th Street, Chicago, IL
Website
http://www.tripplite.com
Phone Number
(971) 488-7163
Quick Insights into Tripp Lite Customer Service
Tripp Lite's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Tripp Lite Customer Service the Highest
Tripp Lite Customer Service Score by Gender
Tripp Lite's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Tripp Lite Customer Service Score by Industry
Tripp Lite's Customer Service score was rated 3.3 stars by Tech industry customers.
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Tripp Lite Customer Service vs. Competitors
Compared to its competitors, Tripp Lite's Customer Service score is rated right above Schneider, and is preceded by Belkin International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Eaton | 3.9/5 |
| Emerson | 3.6/5 |
| Belkin International | 3.5/5 |
| Tripp Lite | 2.7/5 |
| Schneider | N/A |
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Tripp Lite as an Employer
2.6/5
Tripp Lite has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tripp Lite scored a -18 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Tripp Lite would recommend the brand to a friend. ENPS measures how likely Tripp Lite employees would recommend working at Tripp Lite to a friend.
Net Promoter Score
-18
NPS Score
| 29% | Promoters |
|---|---|
| 24% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 35% | Promoters |
|---|---|
| 24% | Passive |
| 41% | Detractors |
