30
NPS
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True Religion
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About True Religion's Brand
True Religion which is headquartered in California, was founded in 2002 by Jeffrey Lubell with the intention of redefining premium denim Among its major competitors, True Religion is ranked in 4th place for NPS while Ralph Lauren Corporation is 1st, and Burberry is 2nd.
Brand at a Glance
80%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
True Religion CMO
Tara Peyrache
Tara Peyrache serves as the Chief Marketing Officer of True Religion Brand Jeans. Tara started at True Religion Brand Jeans in October of 2015. Tara currently resides in Greater Los Angeles Area.
True Religion Ranking
- #3 / 4 of its competitors
True Religion NPS
True Religion's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether True Religion's customers would recommend using the product based on a scale of -100 to 100.
True Religion Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
True Religion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 45 | May 2023 | 45 |
Sep 2023 48 | Sep 2023 | 48 |
Nov 2023 44 | Nov 2023 | 44 |
Mar 2024 39 | Mar 2024 | 39 |
Apr 2024 41 | Apr 2024 | 41 |
May 2024 28 | May 2024 | 28 |
Aug 2024 26 | Aug 2024 | 26 |
Oct 2024 25 | Oct 2024 | 25 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 29 | Apr 2025 | 29 |
Oct 2025 30 | Oct 2025 | 30 |
How Other Brands Compare
True Religion is ranked third for NPS among its competitors. Burberry and Gucci come in first and second, with Levi Strauss & Co. coming in at #4.
True Religion |  Gucci |  Levi Strauss & Co. |  Burberry | |
| Global Ranking | #- | #52 | #113 | #359 |
| NPS | 30 | 31 | 17 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $1.91B | $10.74B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
True Religion NPS by Gender
Female customers rated True Religion's NPS 66 points higher than Male customers.
Male
0
True Religion's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
66
True Religion's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
True Religion NPS by Ethnicity
True Religion's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
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50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 75 | Hispanic or Latino | 75 |
Other -34 | Other | -34 |
True Religion NPS by Age
True Religion's NPS was rated 67 points by customers ages 18-25 on Comparably.
True Religion NPS by Usage
True Religion's NPS was rated the highest by customers who have used True Religion's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
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100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
True Religion NPS vs. Competitors
Compared to its competitors, True Religion's NPS is rated right above Levi Strauss & Co., and is preceded by Gucci.
| COMPANY | NPS Score | |
|---|---|---|
 | Ralph Lauren Corporation | 44 |
| Burberry | 33 |
| Gucci | 31 |
| True Religion | 30 |
| Levi Strauss & Co. | 17 |
True Religion Customer Reviews
Out of the 5 True Religion customer reviews 4 were positive and 1 was constructive. True Religion customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
True Religion Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of True Religion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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True Religion Customer Loyalty Score by Gender
Male customers rated True Religion's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
True Religion Customer Loyalty Score by Ethnicity
True Religion's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Hispanic or Latino
70
out of 100
Other
True Religion Customer Loyalty Score by Age
True Religion's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
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60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
True Religion Customer Loyalty Score by Usage
True Religion's Customer Loyalty score was rated 100% by customers who have used True Religion's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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True Religion Customer Loyalty vs. Competitors
Compared to its competitors, True Religion's Customer Loyalty score is rated right above Gucci, and is preceded by Ralph Lauren Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ralph Lauren Corporation | 84% |
| True Religion | 80% |
| Gucci | 76% |
| Burberry | 75% |
| Levi Strauss & Co. | 74% |
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True Religion Product Quality
4.1/5
True Religion has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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True Religion Product Information
True Religion’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into True Religion Product Quality
True Religion's Product Quality score was rated highest by customers who have used True Religion's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked True Religion Product Quality the Highest
Ranked True Religion Product Quality the Lowest
True Religion Product Quality Score by Gender
Male customers rated True Religion's Product Quality score 0.1 stars higher than Female customers.
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Male
4.2/5
Female
4.1/5
True Religion Product Quality Score by Ethnicity
True Religion's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 3.5 | Other | 3.5 |
True Religion Product Quality Score by Age
True Religion's Product Quality score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
True Religion Product Quality Score by Usage
True Religion's Product Quality score was rated 5 stars by customers who have used True Religion's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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True Religion Product Quality vs. Competitors
Compared to its competitors, True Religion's Product Quality score is rated right above Levi Strauss & Co., and is preceded by Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.3/5 |
| Burberry | 4.2/5 |
| Gucci | 4.2/5 |
| True Religion | 4.1/5 |
| Levi Strauss & Co. | 4.1/5 |
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True Religion Pricing
True Religion ROI & Value For Money
3.9/5
True Religion has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into True Religion ROI
True Religion's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked True Religion ROI the Highest
Ranked True Religion ROI the Lowest
True Religion ROI Score by Gender
True Religion's ROI score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
True Religion ROI Score by Ethnicity
True Religion's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
Other 1.8 | Other | 1.8 |
True Religion ROI Score by Age
True Religion's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
True Religion ROI Score by Usage
True Religion's ROI score was rated the highest by customers who have used True Religion's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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True Religion Pricing vs. Competitors
Compared to its competitors, True Religion's ROI score is rated right above Burberry, and is preceded by Ralph Lauren Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Ralph Lauren Corporation | 4/5 |
| True Religion | 3.9/5 |
| Burberry | 3.9/5 |
| Levi Strauss & Co. | 3.9/5 |
| Gucci | 3.8/5 |
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True Religion Customer Satisfaction (CSAT)
True Religion Customer Satisfaction (CSAT) Score
79 / 100
True Religion has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
47%
Satisfied
32%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into True Religion Customer Satisfaction
True Religion's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked True Religion Customer Satisfaction the Highest
Ranked True Religion Customer Satisfaction the Lowest
True Religion Customer Satisfaction Score by Gender
Male customers rated True Religion's Customer Satisfaction score 1 points higher than Female customers.
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84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
True Religion Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
True Religion's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
True Religion's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
True Religion Customer Satisfaction Score by Age
True Religion's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
True Religion Customer Satisfaction Score by Usage
True Religion's Customer Satisfaction score was rated 100 points by customers who have used True Religion's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
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True Religion Customer Satisfaction vs. Competitors
Compared to its competitors, True Religion's Customer Satisfaction score is rated right above Levi Strauss & Co., and is preceded by Gucci.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ralph Lauren Corporation | 84% |
| Burberry | 82% |
| Gucci | 79% |
| True Religion | 79% |
| Levi Strauss & Co. | 78% |
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True Religion Customer Service
4.1/5
True Religion has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About True Religion's Customer Service
Address
3040 E Ana St., Vernon, IN
Website
http://www.truereligionbrandjeans.com
Phone Number
323-266-3072
Quick Insights into True Religion Customer Service
True Religion's Customer Service score was rated highest by customers who have used True Religion's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked True Religion Customer Service the Highest
Ranked True Religion Customer Service the Lowest
True Religion Customer Service Score by Gender
True Religion's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
True Religion Customer Service Score by Ethnicity
True Religion's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Other 3.5 | Other | 3.5 |
True Religion Customer Service Score by Age
True Religion's Customer Service score was rated 4.7 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
True Religion Customer Service Score by Usage
True Religion's Customer Service score was rated the highest by customers who have used True Religion's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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True Religion Customer Service vs. Competitors
Compared to its competitors, True Religion's Customer Service score is rated right above Gucci, and is preceded by Burberry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ralph Lauren Corporation | 4.2/5 |
| Burberry | 4.1/5 |
| True Religion | 4.1/5 |
| Gucci | 4/5 |
| Levi Strauss & Co. | 3.8/5 |
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True Religion as an Employer
2.9/5
True Religion has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
True Religion scored a 30 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of True Religion would recommend the brand to a friend. ENPS measures how likely True Religion employees would recommend working at True Religion to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
