33
NPS
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Tucows
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About Tucows' Brand
Making the Internet better since 1993. We are Hover, Ting Internet, OpenSRS, Enom and more. #JoinTheHerd Among its major competitors, Tucows is ranked in 4th place for NPS while Amazon is 1st, and Google is 2nd.Their current market cap is $347.36M
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Tucows Ranking
- #4 / 4 of its competitors
Tucows NPS
Tucows's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Tucows's customers would recommend using the product based on a scale of -100 to 100.
Tucows Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Tucows NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 83 | Oct 2022 | 83 |
Feb 2023 85 | Feb 2023 | 85 |
May 2023 63 | May 2023 | 63 |
Jun 2023 55 | Jun 2023 | 55 |
Jul 2023 40 | Jul 2023 | 40 |
Sep 2023 27 | Sep 2023 | 27 |
Nov 2023 33 | Nov 2023 | 33 |
Apr 2024 22 | Apr 2024 | 22 |
Jul 2024 29 | Jul 2024 | 29 |
Feb 2025 34 | Feb 2025 | 34 |
How Other Brands Compare
Tucows is ranked #4 for NPS among its competitors. Amazon and Google come in first and second, with Shopify coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tucows NPS by Gender
Tucows's NPS was rated 34 by Female customers on Comparably.
Female
34
Tucows's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Tucows's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tucows Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Tucows users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tucows Customer Loyalty Score by Gender
Tucows's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Tucows Customer Loyalty vs. Competitors
Compared to its competitors, Tucows's Customer Loyalty score is rated right above Google, and is preceded by Amazon.
Unlock Tucows Customer Loyalty vs. Competitors Data
VS
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Tucows Product Quality
3.3/5
Tucows has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Tucows Product Information
Tucows’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.tucows.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Tucows Product Quality
Tucows's Product Quality score was rated highest by Female customers.
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Ranked Tucows Product Quality the Highest
Tucows Product Quality Score by Gender
Tucows's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tucows.
Female
3.5/5
Male
N/A
Tucows Product Quality vs. Competitors
Compared to its competitors, Tucows's Product Quality score is rated right above GoDaddy, and is preceded by Upwork.
Unlock Tucows Product Quality vs. Competitors Data
VS
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Tucows Pricing
Tucows ROI & Value For Money
3.5/5
Tucows has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tucows ROI
Tucows's ROI score was rated highest by Female customers.
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Ranked Tucows ROI the Highest
Tucows ROI Score by Gender
Tucows's ROI score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tucows.
Female
4.6/5
Male
N/A
Tucows Pricing vs. Competitors
Compared to its competitors, Tucows's ROI score is rated right above Upwork, and is preceded by Shopify.
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Tucows Customer Satisfaction (CSAT)
Tucows Customer Satisfaction (CSAT) Score
60 / 100
Tucows has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tucows Customer Satisfaction
Tucows's Customer Satisfaction score was rated highest by Female customers.
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Ranked Tucows Customer Satisfaction the Highest
Tucows Customer Satisfaction Score by Gender
Tucows's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tucows.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Tucows Customer Satisfaction vs. Competitors
Compared to its competitors, Tucows's Customer Satisfaction score is rated right above GoDaddy, and is preceded by Upwork.
Unlock Tucows Customer Satisfaction vs. Competitors Data
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Tucows Customer Service
3.6/5
Tucows has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Tucows's Customer Service
Address
96 Mowat Ave, Toronto M6K 3L7 Canada
Website
http://www.tucows.com
Phone Number
14165350123
Tucows's Social Links
Quick Insights into Tucows Customer Service
Tucows's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Tucows' Customer Service score.
Ranked Tucows Customer Service the Highest
Tucows Customer Service Score by Gender
Tucows's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tucows.
Female
4/5
Male
N/A
Tucows Customer Service vs. Competitors
Compared to its competitors, Tucows's Customer Service score is rated right above Upwork, and is preceded by Shopify.
Unlock Tucows Customer Service vs. Competitors Data
VS
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Tucows as an Employer
4.6/5
Tucows has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tucows scored a 33 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Tucows would recommend the brand to a friend. ENPS measures how likely Tucows employees would recommend working at Tucows to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
