-15
NPS
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Tutor.com
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About Tutor.com's Brand
Tutor.com is the world's largest and highest-rated online tutoring company with a community of more than 3,100 expert tutors. Among its major competitors, Tutor.com is ranked in 3rd place for NPS while Chegg is 1st, and Albert.io is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
Tutor.com Ranking
- #2 / 4 of its competitors
Tutor.com NPS
Tutor.com's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Tutor.com's customers would recommend using the product based on a scale of -100 to 100.
Tutor.com Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Tutor.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 0 | Mar 2023 | 0 |
Aug 2023 -17 | Aug 2023 | -17 |
Dec 2023 -15 | Dec 2023 | -15 |
How Other Brands Compare
Tutor.com is ranked second for NPS among its competitors. Chegg and WyzAnt come in first and third, with Varsity Tutors coming in at #4.
Tutor.com |  Chegg |  Varsity Tutors |  WyzAnt | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | -15 | 6 | -28 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $14.07B | $300.00M | $65.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tutor.com NPS vs. Competitors
Compared to its competitors, Tutor.com's NPS is rated right above WyzAnt, and is preceded by Revolution Prep.
| COMPANY | NPS Score | |
|---|---|---|
| Chegg | 6 |
 | Albert.io | 0 |
 | Revolution Prep | N/A |
| Tutor.com | -15 |
| WyzAnt | -20 |
| Varsity Tutors | -28 |
Tutor.com Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Tutor.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tutor.com Customer Loyalty vs. Competitors
Compared to its competitors, Tutor.com's Customer Loyalty score is rated right above Varsity Tutors, and is preceded by WyzAnt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chegg | 76% |
| WyzAnt | 69% |
| Tutor.com | 60% |
| Varsity Tutors | 58% |
| Albert.io | N/A |
| Revolution Prep | N/A |
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Tutor.com Product Quality
2.6/5
Tutor.com has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Tutor.com Product Information
Tutor.com’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://tutor.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Education
SaaS
Tutor.com Product Quality vs. Competitors
Compared to its competitors, Tutor.com's Product Quality score is rated right above Varsity Tutors, and is preceded by Chegg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chegg | 3.4/5 |
| Tutor.com | 2.6/5 |
| Varsity Tutors | 2.6/5 |
| WyzAnt | 2.5/5 |
| Albert.io | N/A |
| Revolution Prep | N/A |
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Tutor.com Pricing
Tutor.com ROI & Value For Money
3.3/5
Tutor.com has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Tutor.com Pricing vs. Competitors
Compared to its competitors, Tutor.com's ROI score is rated right above Chegg.
| COMPANY | Pricing Score | |
|---|---|---|
| Tutor.com | 3.3/5 |
| Chegg | 3.2/5 |
| WyzAnt | 2.7/5 |
| Varsity Tutors | 2.4/5 |
| Albert.io | N/A |
| Revolution Prep | N/A |
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Tutor.com Customer Satisfaction (CSAT)
Tutor.com Customer Satisfaction (CSAT) Score
20 / 100
Tutor.com has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tutor.com Customer Satisfaction vs. Competitors
Compared to its competitors, Tutor.com's Customer Satisfaction score is rated right above Albert.io, and is preceded by WyzAnt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chegg | 44% |
| Varsity Tutors | 42% |
| WyzAnt | 37% |
| Tutor.com | 20% |
| Albert.io | 0% |
| Revolution Prep | 0% |
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Tutor.com Customer Service
3/5
Tutor.com has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Tutor.com's Customer Service
Address
555 West, 18th Street, 10011
Website
http://tutor.com
Tutor.com Customer Service vs. Competitors
Compared to its competitors, Tutor.com's Customer Service score is rated right above WyzAnt, and is preceded by Chegg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chegg | 3.1/5 |
| Tutor.com | 3/5 |
| WyzAnt | 2.4/5 |
| Varsity Tutors | 2.3/5 |
| Albert.io | N/A |
| Revolution Prep | N/A |
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Tutor.com as an Employer
2.5/5
Tutor.com has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tutor.com scored a -15 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Tutor.com would recommend the brand to a friend. ENPS measures how likely Tutor.com employees would recommend working at Tutor.com to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 20% | Promoters |
|---|---|
| 21% | Passive |
| 59% | Detractors |
