100
NPS
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TVS Electronics
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About TVS Electronics' Brand
TVS Electronics is part of the USD3.5Bn TVS Group of India. TVS Electronics designs, manufactures and distributes IT products. Among its major competitors, TVS Electronics is ranked in 1st place for NPS while KLA Tencor is 2nd, and TVS is 3rd.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
TVS Electronics Ranking
- #1 / 4 of its competitors
TVS Electronics NPS
TVS Electronics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TVS Electronics's customers would recommend using the product based on a scale of -100 to 100.
TVS Electronics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TVS Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
How Other Brands Compare
TVS Electronics is ranked first for NPS among its competitors. KLA Tencor and TVS come in second and third, with Flipkart coming in at #4.
TVS Electronics |  Flipkart |  KLA Tencor |  TVS | |
| Global Ranking | #- | #941 | #- | #- |
| NPS | 100 | -17 | 38 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVS Electronics NPS vs. Competitors
Compared to its competitors, TVS Electronics's NPS is rated right above KLA Tencor.
| COMPANY | NPS Score | |
|---|---|---|
| TVS Electronics | 100 |
| KLA Tencor | 38 |
| TVS | 36 |
 | Paytm | 15 |
| Flipkart | -17 |
TVS Electronics Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TVS Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TVS Electronics Customer Loyalty vs. Competitors
Compared to its competitors, TVS Electronics's Customer Loyalty score is rated right below KLA Tencor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TVS | 93% |
| Flipkart | 83% |
| Paytm | 82% |
| KLA Tencor | 75% |
| TVS Electronics | 55% |
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TVS Electronics Product Quality
5/5
TVS Electronics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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TVS Electronics Product Information
TVS Electronics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.tvs-e.in/
- Company Size
- 5,001-10,000 Employees
TVS Electronics Product Quality vs. Competitors
Compared to its competitors, TVS Electronics's Product Quality score is rated right above KLA Tencor.
| COMPANY | Product Quality Score | |
|---|---|---|
| TVS Electronics | 5/5 |
| KLA Tencor | 4.1/5 |
| TVS | 4/5 |
| Paytm | 3.8/5 |
| Flipkart | 3/5 |
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TVS Electronics Pricing
TVS Electronics ROI & Value For Money
4.7/5
TVS Electronics has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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TVS Electronics Pricing vs. Competitors
Compared to its competitors, TVS Electronics's ROI score is rated right above TVS.
| COMPANY | Pricing Score | |
|---|---|---|
| TVS Electronics | 4.7/5 |
| TVS | 4/5 |
| KLA Tencor | 3.9/5 |
| Paytm | 3.7/5 |
| Flipkart | 2.8/5 |
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TVS Electronics Customer Satisfaction (CSAT)
TVS Electronics Customer Satisfaction (CSAT) Score
100 / 100
TVS Electronics has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TVS Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, TVS Electronics's Customer Satisfaction score is rated right above TVS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TVS Electronics | 100% |
| TVS | 81% |
| Paytm | 80% |
| KLA Tencor | 79% |
| Flipkart | 54% |
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TVS Electronics Customer Service
4.7/5
TVS Electronics has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About TVS Electronics's Customer Service
Website
http://www.tvs-e.in/
TVS Electronics Customer Service vs. Competitors
Compared to its competitors, TVS Electronics's Customer Service score is rated right above KLA Tencor.
| COMPANY | Customer Service Score | |
|---|---|---|
| TVS Electronics | 4.7/5 |
| KLA Tencor | 3.8/5 |
| TVS | 3.8/5 |
| Paytm | 3.7/5 |
| Flipkart | 2.8/5 |
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TVS Electronics as an Employer
4.7/5
TVS Electronics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TVS Electronics scored a 100 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of TVS Electronics would recommend the brand to a friend. ENPS measures how likely TVS Electronics employees would recommend working at TVS Electronics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
