Twentieth Century Fox NPS & Customer Reviews

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Twentieth Century Fox

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Twentieth Century Fox

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About Twentieth Century Fox's Brand

Twentieth Century Fox one of the six major American film studios, television producer and distributer. Among its major competitors, Twentieth Century Fox is ranked in 1st place for NPS while DreamWorks Animation is 2nd, and 21st Century Fox is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

Twentieth Century Fox Ranking

^#1 / 4 of its competitors

Twentieth Century Fox NPS

Twentieth Century Fox's Net Promoter Score (NPS) is a 42 with 62% Promoters, 18% Passives, and 20% Detractors. Net Promoter Score tracks whether Twentieth Century Fox's customers would recommend using the product based on a scale of -100 to 100.

Twentieth Century Fox Overall NPS

NPS

62%	Promoters
18%	Passives
20%	Detractors

Twentieth Century Fox NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 50	Jul 2023	50
Dec 2023 44	Dec 2023	44
Mar 2024 42	Mar 2024	42
Apr 2024 46	Apr 2024	46
Jun 2024 45	Jun 2024	45
Oct 2024 40	Oct 2024	40
Nov 2024 38	Nov 2024	38
May 2025 39	May 2025	39
Jun 2025 41	Jun 2025	41
Aug 2025 39	Aug 2025	39
Oct 2025 40	Oct 2025	40
Nov 2025 42	Nov 2025	42

How Other Brands Compare

Twentieth Century Fox is ranked first for NPS among its competitors. DreamWorks Animation and 21st Century Fox come in second and third, with Paramount Pictures coming in at #4.

	Twentieth Century Fox	21st Century Fox	Paramount Pictures	DreamWorks Animation
Global Ranking	#-	#622	#-	#-
NPS	42	24	10	39
Valuation Updated every 24 hours for public companies	-	$21.11B	$1.94B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Twentieth Century Fox NPS by Gender

Male customers rated Twentieth Century Fox's NPS 140 points higher than Female customers.

Male

Twentieth Century Fox's NPS was rated 80 by Male customers on Comparably.

80%

Promoters

20%

Passives

Detractors

Female

-60

Twentieth Century Fox's NPS was rated -60 by Female customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Twentieth Century Fox NPS by Ethnicity

Twentieth Century Fox's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 67	Caucasian	67
Other 20	Other	20

Twentieth Century Fox NPS by Age

Twentieth Century Fox's NPS was rated 20 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

60%

40%

Twentieth Century Fox NPS by Usage

Twentieth Century Fox's NPS was rated -13 points by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -13	Over 10 Years	-13

Twentieth Century Fox NPS vs. Competitors

Compared to its competitors, Twentieth Century Fox's NPS is rated right above DreamWorks Animation.

COMPANY		NPS Score
	Twentieth Century Fox	42
	DreamWorks Animation	39
	21st Century Fox	24
	Paramount Pictures	10

Twentieth Century Fox Customer Reviews

Out of the 2 Twentieth Century Fox customer reviews 2 were positive and 0 were constructive. Twentieth Century Fox customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Twentieth Century Fox Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Twentieth Century Fox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

Twentieth Century Fox Customer Loyalty Score by Gender

Male customers rated Twentieth Century Fox's Customer Loyalty score 18% higher than Female customers.

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Male

100%

Yes

Female

82%

Yes

Twentieth Century Fox Customer Loyalty Score by Ethnicity

Twentieth Century Fox's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

Twentieth Century Fox Customer Loyalty Score by Age

Twentieth Century Fox's Customer Loyalty score was rated 82% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%

Twentieth Century Fox Customer Loyalty Score by Usage

Twentieth Century Fox's Customer Loyalty score was rated 89% by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

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Over 10 Years	89%

Twentieth Century Fox Customer Loyalty vs. Competitors

Compared to its competitors, Twentieth Century Fox's Customer Loyalty score is rated right above DreamWorks Animation.

COMPANY		Customer Loyalty Score
	Twentieth Century Fox	82%
	DreamWorks Animation	76%
	Paramount Pictures	74%
	21st Century Fox	71%

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Twentieth Century Fox Product Quality

4.1/5

Twentieth Century Fox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Twentieth Century Fox Product Information

Twentieth Century Fox’s product quality score is a 4.1 out of 5 as rated by its users and customers.

Website: http://www.foxmovies.com

Company Size: 10,000+ Employees

Industry

Tech

Content

Media

Sports & Entertainment

Quick Insights into Twentieth Century Fox Product Quality

Twentieth Century Fox's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Twentieth Century Fox Product Quality the Highest

Male	4.8
Caucasian	4.6
18-25	4.3

Ranked Twentieth Century Fox Product Quality the Lowest

Other	4.3
Female	3.4

Twentieth Century Fox Product Quality Score by Gender

Male customers rated Twentieth Century Fox's Product Quality score 1.4 stars higher than Female customers.

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Male

4.8/5

Female

3.4/5

Twentieth Century Fox Product Quality Score by Ethnicity

Twentieth Century Fox's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
Other 4.3	Other	4.3

Twentieth Century Fox Product Quality Score by Age

Twentieth Century Fox's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.3	18-25	4.3

Twentieth Century Fox Product Quality Score by Usage

Twentieth Century Fox's Product Quality score was rated 3.9 stars by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

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Over 10 Years	3.9

Twentieth Century Fox Product Quality vs. Competitors

Compared to its competitors, Twentieth Century Fox's Product Quality score is rated right above 21st Century Fox, and is preceded by DreamWorks Animation.

COMPANY		Product Quality Score
	DreamWorks Animation	4.3/5
	Twentieth Century Fox	4.1/5
	21st Century Fox	3.9/5
	Paramount Pictures	3.8/5

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Twentieth Century Fox Pricing

Twentieth Century Fox ROI & Value For Money

3.7/5

Twentieth Century Fox has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Quick Insights into Twentieth Century Fox ROI

Twentieth Century Fox's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked Twentieth Century Fox ROI the Highest

Caucasian	4.6
Male	4.3
18-25	3.7

Ranked Twentieth Century Fox ROI the Lowest

Other	3.2
Female	2.3

Twentieth Century Fox ROI Score by Gender

Male customers rated Twentieth Century Fox's ROI score 2 stars higher than Female customers.

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Male

4.3/5

Female

2.3/5

Twentieth Century Fox ROI Score by Ethnicity

Twentieth Century Fox's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
Other 3.2	Other	3.2

Twentieth Century Fox ROI Score by Age

Twentieth Century Fox's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 3.7	18-25	3.7

Twentieth Century Fox ROI Score by Usage

Twentieth Century Fox's ROI score was rated 2.9 stars by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

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Over 10 Years	2.9

Twentieth Century Fox Pricing vs. Competitors

Compared to its competitors, Twentieth Century Fox's ROI score is rated right below Paramount Pictures.

COMPANY		Pricing Score
	DreamWorks Animation	4/5
	21st Century Fox	3.8/5
	Paramount Pictures	3.8/5
	Twentieth Century Fox	3.7/5

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Twentieth Century Fox Customer Satisfaction (CSAT)

Twentieth Century Fox Customer Satisfaction (CSAT) Score

78 / 100

Twentieth Century Fox has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	56%
Satisfied	22%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	3%
Very Dissatisfied	4%

Very Satisfied

56%

Satisfied

22%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Twentieth Century Fox Customer Satisfaction

Twentieth Century Fox's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Twentieth Century Fox Customer Satisfaction the Highest

Male	100%
Over 10 Years	83%
Other	80%

Ranked Twentieth Century Fox Customer Satisfaction the Lowest

Female	67%

Twentieth Century Fox Customer Satisfaction Score by Gender

Male customers rated Twentieth Century Fox's Customer Satisfaction score 33 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	33%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

Twentieth Century Fox Customer Satisfaction Score by Ethnicity

Other
80%

CSAT according to Other

Twentieth Century Fox's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

Twentieth Century Fox Customer Satisfaction Score by Age

Twentieth Century Fox's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

75%

Twentieth Century Fox Customer Satisfaction Score by Usage

Twentieth Century Fox's Customer Satisfaction score was rated 83 points by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

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Over 10 Years	83

Twentieth Century Fox Customer Satisfaction vs. Competitors

Compared to its competitors, Twentieth Century Fox's Customer Satisfaction score is rated right above DreamWorks Animation.

COMPANY		Customer Satisfaction (CSAT) Score
	Twentieth Century Fox	78%
	DreamWorks Animation	78%
	Paramount Pictures	76%
	21st Century Fox	69%

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Twentieth Century Fox Customer Service

3.7/5

Twentieth Century Fox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Twentieth Century Fox's Customer Service

Address

10201, W. Pico Los Angeles, 90064

Website

http://www.foxmovies.com

Quick Insights into Twentieth Century Fox Customer Service

Twentieth Century Fox's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked Twentieth Century Fox Customer Service the Highest

Caucasian	4.6
Male	4.6
18-25	3.6

Ranked Twentieth Century Fox Customer Service the Lowest

Other	3.6
Female	2.4

Twentieth Century Fox Customer Service Score by Gender

Male customers rated Twentieth Century Fox's Customer Service score 2.2 stars higher than Female customers.

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Male

4.6/5

Female

2.4/5

Twentieth Century Fox Customer Service Score by Ethnicity

Twentieth Century Fox's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.6	Caucasian	4.6
Other 3.6	Other	3.6

Twentieth Century Fox Customer Service Score by Age

Twentieth Century Fox's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6

Twentieth Century Fox Customer Service Score by Usage

Twentieth Century Fox's Customer Service score was rated 3.2 stars by customers who have used Twentieth Century Fox's products/services for Over 10 Years.

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Over 10 Years	3.2

Twentieth Century Fox Customer Service vs. Competitors

Compared to its competitors, Twentieth Century Fox's Customer Service score is rated right above Paramount Pictures, and is preceded by 21st Century Fox.

COMPANY		Customer Service Score
	DreamWorks Animation	4/5
	21st Century Fox	3.8/5
	Twentieth Century Fox	3.7/5
	Paramount Pictures	3.6/5

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Twentieth Century Fox as an Employer

3.0/5

Twentieth Century Fox has a 3.0/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Twentieth Century Fox

Stacey Snider

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Twentieth Century Fox scored a 42 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Twentieth Century Fox would recommend the brand to a friend. ENPS measures how likely Twentieth Century Fox employees would recommend working at Twentieth Century Fox to a friend.

Net Promoter Score

NPS Score

62%	Promoters
18%	Passive
20%	Detractors

Employee Net Promoter Score

-19

eNPS Score

33%	Promoters
15%	Passive
52%	Detractors

Global Ranking Snapshot

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