100
NPS
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United Breweries Group
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About United Breweries Group's Brand
Operator of a group of breweries. The company through its subsidiaries engages in the production of multiple brands of beer. Among its major competitors, United Breweries Group is ranked in 1st place for NPS while Bell's Brewery is 2nd, and Diageo is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
United Breweries Group Ranking
- #1 / 4 of its competitors
United Breweries Group NPS
United Breweries Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether United Breweries Group's customers would recommend using the product based on a scale of -100 to 100.
United Breweries Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
United Breweries Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
How Other Brands Compare
United Breweries Group is ranked first for NPS among its competitors. Bell's Brewery and Diageo come in second and third, with AB InBev coming in at #4.
United Breweries Group |  AB InBev |  Diageo |  Bell's Brewery | |
| Global Ranking | #- | #114 | #344 | #- |
| NPS | 100 | 18 | 43 | 88 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $128.81B | $96.06B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Breweries Group NPS vs. Competitors
Compared to its competitors, United Breweries Group's NPS is rated right above Bell's Brewery.
| COMPANY | NPS Score | |
|---|---|---|
| United Breweries Group | 100 |
| Bell's Brewery | 88 |
| Diageo | 43 |
 | Hindustan Unilever | 20 |
| AB InBev | 18 |
United Breweries Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of United Breweries Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Breweries Group Customer Loyalty vs. Competitors
Compared to its competitors, United Breweries Group's Customer Loyalty score is rated right above Diageo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Breweries Group | 100% |
| Diageo | 87% |
| Bell's Brewery | 83% |
| AB InBev | 79% |
| Hindustan Unilever | 65% |
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United Breweries Group Product Quality
5/5
United Breweries Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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United Breweries Group Product Information
United Breweries Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.unitedbreweries.com
- Company Size
- 1,001-5,000 Employees
United Breweries Group Product Quality vs. Competitors
Compared to its competitors, United Breweries Group's Product Quality score is rated right above Bell's Brewery.
| COMPANY | Product Quality Score | |
|---|---|---|
| United Breweries Group | 5/5 |
| Bell's Brewery | 4.6/5 |
| Diageo | 4.2/5 |
| AB InBev | 3.7/5 |
| Hindustan Unilever | 3.5/5 |
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United Breweries Group Pricing
United Breweries Group ROI & Value For Money
2.5/5
United Breweries Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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United Breweries Group Pricing vs. Competitors
Compared to its competitors, United Breweries Group's ROI score is rated right below AB InBev.
| COMPANY | Pricing Score | |
|---|---|---|
| Bell's Brewery | 4.5/5 |
| Diageo | 4.1/5 |
| Hindustan Unilever | 3.7/5 |
| AB InBev | 3.7/5 |
| United Breweries Group | 2.5/5 |
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United Breweries Group Customer Satisfaction (CSAT)
United Breweries Group Customer Satisfaction (CSAT) Score
100 / 100
United Breweries Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Breweries Group Customer Satisfaction vs. Competitors
Compared to its competitors, United Breweries Group's Customer Satisfaction score is rated right above Diageo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Breweries Group | 100% |
| Diageo | 83% |
| Bell's Brewery | 80% |
| AB InBev | 70% |
| Hindustan Unilever | 34% |
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United Breweries Group Customer Service
5/5
United Breweries Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About United Breweries Group's Customer Service
Address
Level 3, 4 & 5, UB Tower, UB City, Bangalore, 560001
Website
www.unitedbreweries.com
Phone Number
7
United Breweries Group Customer Service vs. Competitors
Compared to its competitors, United Breweries Group's Customer Service score is rated right above Bell's Brewery.
| COMPANY | Customer Service Score | |
|---|---|---|
| United Breweries Group | 5/5 |
| Bell's Brewery | 4.5/5 |
| Diageo | 4.1/5 |
| AB InBev | 3.7/5 |
| Hindustan Unilever | 3.6/5 |
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Consumer vs. Employees
United Breweries Group scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of United Breweries Group would recommend the brand to a friend. ENPS measures how likely United Breweries Group employees would recommend working at United Breweries Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
