64
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Upkeep
Marketing or Exec? Claim Your Free Account
About Upkeep's Brand
Upkeep offers professional cleaning services at a reasonable price. Among its major competitors, Upkeep is ranked in 2nd place for NPS while Maintenance Connection is 1st, and Hippo CMMS is 3rd.
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Upkeep Ranking
- #2 / 4 of its competitors
Upkeep NPS
Upkeep's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether Upkeep's customers would recommend using the product based on a scale of -100 to 100.
Upkeep Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
Upkeep NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
How Other Brands Compare
Upkeep is ranked second for NPS among its competitors. Maintenance Connection and Mixpanel come in first and third, with Fluke Corporation coming in at #4.
Upkeep |  Fluke Corporation |  Mixpanel |  Maintenance Connection | |
| Global Ranking | #- | #676 | #- | #- |
| NPS | 64 | 2 | 28 | 67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $22.66B | $865.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Upkeep NPS by Usage
Upkeep's NPS was rated the highest by customers who have used Upkeep's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Upkeep NPS vs. Competitors
Compared to its competitors, Upkeep's NPS is rated right above Hippo CMMS, and is preceded by Maintenance Connection.
| COMPANY | NPS Score | |
|---|---|---|
| Maintenance Connection | 67 |
| Upkeep | 64 |
 | Hippo CMMS | 54 |
| Mixpanel | 28 |
 | Branch | 3 |
| Fluke Corporation | 2 |
Upkeep Product Quality
4.6/5
Upkeep has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Upkeep's overall Product Quality score rated by its users and customers.
Upkeep Product Information
Upkeep serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Upkeep supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Upkeep’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.onupkeep.com
- Company Size
- 1-10 Employees
Languages Supported
English
Product Type
Scheduling Software
Calendar Software
CMMS Software
Fleet Tracking Software
Building Maintenance Software
Facility Management Software
Maintenance Management Software
Manufacturing & Engineering Software
Work Order Software
Equipment Maintenance Software
EAM Software
Preventive Maintenance Software
Fixed Asset Management Software
Inventory Management Software
Asset Tracking Software
Field Service Management (FSM) Software
Field Activity Management Software
HVAC Software
OEE Software
Inventory Control Software
IT Asset Management Software
Upkeep Product Quality vs. Competitors
Compared to its competitors, Upkeep's Product Quality score is rated right above Maintenance Connection.
| COMPANY | Product Quality Score | |
|---|---|---|
| Upkeep | 4.6/5 |
| Maintenance Connection | 4.4/5 |
| Hippo CMMS | 4.4/5 |
| Mixpanel | 4/5 |
| Fluke Corporation | 3.8/5 |
| Branch | 3/5 |
Unlock Upkeep Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Upkeep Product Quality vs. Competitors data and gain insights into your customers today.
Upkeep Pricing
Upkeep ROI & Value For Money
4.5/5
Upkeep has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Upkeep's overall ROI score rated by its users and customers.
Upkeep Pricing Plans
Upkeep has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Upkeep uses a subscription model and offers the following: Professional: $40 per user, per month (billed annually) or $48 per user, per month (billed monthly), Business Plus: $70 per user, per month (billed annually) or $79 per user, per month (billed monthly), and Enterprise plans are available on request..
Who Uses Upkeep?
Small Businesses
Medium Businesses
Large Enterprises
Upkeep Pricing vs. Competitors
Compared to its competitors, Upkeep's ROI score is rated right above Hippo CMMS.
| COMPANY | Pricing Score | |
|---|---|---|
| Upkeep | 4.5/5 |
| Hippo CMMS | 4.5/5 |
| Maintenance Connection | 4.2/5 |
| Mixpanel | 4/5 |
| Fluke Corporation | 3.5/5 |
| Branch | 2.5/5 |
Unlock Upkeep ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Upkeep ROI vs. Competitors data and gain insights into your customers today.
Upkeep Customer Service
5/5
Upkeep has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Upkeep's overall Customer Service score rated by its users and customers.
About Upkeep's Customer Service
Address
529 S. Broadway, Suite #900, Los Angeles, CA
Website
http://www.onupkeep.com
Phone Number
(855) 698-7533
Upkeep Customer Service vs. Competitors
Compared to its competitors, Upkeep's Customer Service score is rated right above Hippo CMMS, and is preceded by Maintenance Connection.
| COMPANY | Customer Service Score | |
|---|---|---|
| Maintenance Connection | 5/5 |
| Upkeep | 5/5 |
| Hippo CMMS | 5/5 |
| Mixpanel | 3.8/5 |
| Fluke Corporation | 3.7/5 |
| Branch | 1.5/5 |
Unlock Upkeep Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Upkeep Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Upkeep scored a 64 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Upkeep would recommend the brand to a friend. ENPS measures how likely Upkeep employees would recommend working at Upkeep to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
