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NPS
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URS Corporation
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About URS Corporation's Brand
URS Corporation is an engineering, design, and construction firm and a U.S. federal government contractor. Among its major competitors, URS Corporation is ranked in 4th place for NPS while CH2M is 1st, and AECOM is 2nd.
Brand at a Glance
65%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
URS Corporation Ranking
- #4 / 4 of its competitors
URS Corporation NPS
URS Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether URS Corporation's customers would recommend using the product based on a scale of -100 to 100.
URS Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
URS Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
May 2024 0 | May 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
Jul 2025 0 | Jul 2025 | 0 |
How Other Brands Compare
URS Corporation is ranked #4 for NPS among its competitors. CH2M and AECOM come in first and second, with Jacobs coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
URS Corporation NPS by Gender
URS Corporation's NPS was rated -50 by Male customers on Comparably.
Male
-50
URS Corporation's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
URS Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
URS Corporation NPS by Ethnicity
URS Corporation's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
URS Corporation NPS vs. Competitors
Compared to its competitors, URS Corporation's NPS is rated right above Bechtel Group, and is preceded by Jacobs.
| COMPANY | NPS Score | |
|---|---|---|
 | CH2M | 100 |
 | AECOM | 12 |
 | Jacobs | 11 |
| URS Corporation | 0 |
 | Bechtel Group | -17 |
| Hunt Construction Group | -100 |
URS Corporation Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of URS Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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URS Corporation Customer Loyalty Score by Gender
URS Corporation's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
URS Corporation Customer Loyalty Score by Ethnicity
URS Corporation's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
URS Corporation Customer Loyalty vs. Competitors
Compared to its competitors, URS Corporation's Customer Loyalty score is rated right above Bechtel Group, and is preceded by AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jacobs | 69% |
| AECOM | 68% |
| URS Corporation | 65% |
| Bechtel Group | 54% |
| Hunt Construction Group | 10% |
| CH2M | N/A |
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URS Corporation Product Quality
3/5
URS Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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URS Corporation Product Information
URS Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.urscorp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into URS Corporation Product Quality
URS Corporation's Product Quality score was rated highest by Male customers.
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Ranked URS Corporation Product Quality the Highest
URS Corporation Product Quality Score by Gender
URS Corporation's Product Quality score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
URS Corporation Product Quality Score by Ethnicity
URS Corporation's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of URS Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
URS Corporation Product Quality vs. Competitors
Compared to its competitors, URS Corporation's Product Quality score is rated right above Bechtel Group, and is preceded by Jacobs.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| Jacobs | 3.8/5 |
| URS Corporation | 3/5 |
| Bechtel Group | 2.9/5 |
| Hunt Construction Group | 1.5/5 |
| CH2M | N/A |
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URS Corporation Pricing
URS Corporation ROI & Value For Money
2.9/5
URS Corporation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into URS Corporation ROI
URS Corporation's ROI score was rated highest by Caucasian customers.
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Ranked URS Corporation ROI the Highest
URS Corporation ROI Score by Gender
URS Corporation's ROI score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
URS Corporation ROI Score by Ethnicity
URS Corporation's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
URS Corporation Pricing vs. Competitors
Compared to its competitors, URS Corporation's ROI score is rated right above Hunt Construction Group, and is preceded by Bechtel Group.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| Jacobs | 3.7/5 |
| Bechtel Group | 3.6/5 |
| URS Corporation | 2.9/5 |
| Hunt Construction Group | 1.5/5 |
| CH2M | N/A |
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URS Corporation Customer Satisfaction (CSAT)
URS Corporation Customer Satisfaction (CSAT) Score
60 / 100
URS Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into URS Corporation Customer Satisfaction
URS Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked URS Corporation Customer Satisfaction the Highest
URS Corporation Customer Satisfaction Score by Gender
URS Corporation's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
URS Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
URS Corporation's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
URS Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, URS Corporation's Customer Satisfaction score is rated right above Bechtel Group, and is preceded by AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jacobs | 72% |
| AECOM | 64% |
| URS Corporation | 60% |
| Bechtel Group | 44% |
| CH2M | 0% |
| Hunt Construction Group | 0% |
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URS Corporation Customer Service
2.8/5
URS Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About URS Corporation's Customer Service
Address
600 Montgomery Street, 26th Floor, San Francisco, CA
Website
http://www.urscorp.com/
Phone Number
3032938585
Quick Insights into URS Corporation Customer Service
URS Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked URS Corporation Customer Service the Highest
URS Corporation Customer Service Score by Gender
URS Corporation's Customer Service score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
URS Corporation Customer Service Score by Ethnicity
URS Corporation's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
URS Corporation Customer Service vs. Competitors
Compared to its competitors, URS Corporation's Customer Service score is rated right above Hunt Construction Group, and is preceded by Bechtel Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jacobs | 3.9/5 |
| AECOM | 3.8/5 |
| Bechtel Group | 3.5/5 |
| URS Corporation | 2.8/5 |
| Hunt Construction Group | 1.5/5 |
| CH2M | N/A |
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URS Corporation as an Employer
2.4/5
URS Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
URS Corporation scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of URS Corporation would recommend the brand to a friend. ENPS measures how likely URS Corporation employees would recommend working at URS Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
