-27
NPS
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US Oncology
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About US Oncology's Brand
US Oncology operates a network of integrated community-based oncology practices that provides cancer care services in the United States. Among its major competitors, US Oncology is ranked in 3rd place for NPS while Genzyme is 1st, and Pfizer is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
US Oncology Ranking
- #3 / 4 of its competitors
US Oncology NPS
US Oncology's Net Promoter Score (NPS) is a -27 with 33% Promoters, 7% Passives, and 60% Detractors. Net Promoter Score tracks whether US Oncology's customers would recommend using the product based on a scale of -100 to 100.
US Oncology Overall NPS
| 33% | Promoters |
|---|---|
| 7% | Passives |
| 60% | Detractors |
US Oncology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -33 | Jul 2020 | -33 |
Feb 2021 -50 | Feb 2021 | -50 |
Jul 2021 -60 | Jul 2021 | -60 |
Aug 2021 -67 | Aug 2021 | -67 |
Jul 2022 -43 | Jul 2022 | -43 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -33 | Jan 2023 | -33 |
Mar 2023 -20 | Mar 2023 | -20 |
Dec 2023 -27 | Dec 2023 | -27 |
Jun 2024 -17 | Jun 2024 | -17 |
Nov 2025 -22 | Nov 2025 | -22 |
Jan 2026 -27 | Jan 2026 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
US Oncology NPS by Gender
US Oncology's NPS was rated -34 by Male customers on Comparably.
Male
-34
US Oncology's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
US Oncology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
US Oncology NPS by Ethnicity
US Oncology's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
US Oncology NPS vs. Competitors
Compared to its competitors, US Oncology's NPS is rated right above ac, and is preceded by Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
 | Genzyme | 80 |
 | Pfizer | 0 |
| US Oncology | -27 |
 | ac | -100 |
US Oncology Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of US Oncology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
US Oncology Customer Loyalty Score by Gender
US Oncology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
US Oncology Customer Loyalty Score by Ethnicity
US Oncology's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of US Oncology.
70
out of 100
Caucasian
US Oncology Customer Loyalty vs. Competitors
Compared to its competitors, US Oncology's Customer Loyalty score is rated right above Pfizer, and is preceded by Genzyme.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genzyme | 83% |
| US Oncology | 69% |
| Pfizer | 65% |
| ac | N/A |
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US Oncology Product Quality
3.1/5
US Oncology has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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US Oncology Product Information
US Oncology’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.usoncology.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into US Oncology Product Quality
US Oncology's Product Quality score was rated highest by Caucasian customers.
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Ranked US Oncology Product Quality the Highest
US Oncology Product Quality Score by Gender
US Oncology's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
US Oncology Product Quality Score by Ethnicity
US Oncology's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of US Oncology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
US Oncology Product Quality vs. Competitors
Compared to its competitors, US Oncology's Product Quality score is rated right above ac, and is preceded by Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Genzyme | 3.5/5 |
| Pfizer | 3.2/5 |
| US Oncology | 3.1/5 |
| ac | 2.5/5 |
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US Oncology Pricing
US Oncology ROI & Value For Money
2.8/5
US Oncology has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into US Oncology ROI
US Oncology's ROI score was rated highest by Caucasian customers.
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Ranked US Oncology ROI the Highest
US Oncology ROI Score by Gender
US Oncology's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
US Oncology ROI Score by Ethnicity
US Oncology's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of US Oncology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
US Oncology Pricing vs. Competitors
Compared to its competitors, US Oncology's ROI score is rated right above ac, and is preceded by Genzyme.
| COMPANY | Pricing Score | |
|---|---|---|
| Pfizer | 3.1/5 |
| Genzyme | 3/5 |
| US Oncology | 2.8/5 |
| ac | N/A |
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US Oncology Customer Satisfaction (CSAT)
US Oncology Customer Satisfaction (CSAT) Score
56 / 100
US Oncology has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into US Oncology Customer Satisfaction
US Oncology's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked US Oncology Customer Satisfaction the Highest
US Oncology Customer Satisfaction Score by Gender
US Oncology's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
US Oncology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
US Oncology's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
US Oncology Customer Satisfaction vs. Competitors
Compared to its competitors, US Oncology's Customer Satisfaction score is rated right above Genzyme, and is preceded by Pfizer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pfizer | 58% |
| US Oncology | 56% |
| Genzyme | 50% |
| ac | 0% |
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US Oncology Customer Service
2.7/5
US Oncology has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About US Oncology's Customer Service
Address
10101 Woodloch Forest, Houston, TX
Website
http://www.usoncology.com/
Phone Number
(281)863-1000
Quick Insights into US Oncology Customer Service
US Oncology's Customer Service score was rated highest by Caucasian customers.
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Ranked US Oncology Customer Service the Highest
US Oncology Customer Service Score by Gender
US Oncology's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
US Oncology Customer Service Score by Ethnicity
US Oncology's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of US Oncology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
US Oncology Customer Service vs. Competitors
Compared to its competitors, US Oncology's Customer Service score is rated right above ac, and is preceded by Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Genzyme | 3.7/5 |
| Pfizer | 3.1/5 |
| US Oncology | 2.7/5 |
| ac | N/A |
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US Oncology as an Employer
2.9/5
US Oncology has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
US Oncology scored a -27 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of US Oncology would recommend the brand to a friend. ENPS measures how likely US Oncology employees would recommend working at US Oncology to a friend.
Net Promoter Score
-27
NPS Score
| 33% | Promoters |
|---|---|
| 7% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 32% | Promoters |
|---|---|
| 22% | Passive |
| 46% | Detractors |
