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NPS
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V-Gen
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About V-Gen's Brand
#NAME? Among its major competitors, V-Gen is ranked in 5th place for NPS while Hannover Re is 1st, and Reinsurance Group of America is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
V-Gen Ranking
- #4 / 4 of its competitors
V-Gen NPS
V-Gen's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether V-Gen's customers would recommend using the product based on a scale of -100 to 100.
V-Gen Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
V-Gen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
V-Gen is ranked #4 for NPS among its competitors. Reinsurance Group of America and Swiss Re come in first and second, with SanDisk coming in at third.
V-Gen |  Swiss Re |  SanDisk |  Reinsurance Group of America | |
| Global Ranking | #- | #610 | #- | #- |
| NPS | 0 | 27 | 20 | 49 |
| Valuation Updated every 24 hours for public companies | - | - | $21.85B | $9.39B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
V-Gen NPS vs. Competitors
Compared to its competitors, V-Gen's NPS is rated right below SanDisk.
| COMPANY | NPS Score | |
|---|---|---|
| Hannover Re | 100 |
| Reinsurance Group of America | 49 |
| Swiss Re | 27 |
| SanDisk | 20 |
| V-Gen | 0 |
V-Gen Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of V-Gen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
V-Gen Customer Loyalty vs. Competitors
Compared to its competitors, V-Gen's Customer Loyalty score is rated right above Reinsurance Group of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| V-Gen | 100% |
| Reinsurance Group of America | 79% |
| SanDisk | 76% |
| Swiss Re | 72% |
| Hannover Re | N/A |
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V-Gen Product Quality
5/5
V-Gen has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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V-Gen Product Information
V-Gen’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://vgen.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
V-Gen Product Quality vs. Competitors
Compared to its competitors, V-Gen's Product Quality score is rated right above Swiss Re.
| COMPANY | Product Quality Score | |
|---|---|---|
| V-Gen | 5/5 |
| Swiss Re | 3.8/5 |
| SanDisk | 3.5/5 |
| Reinsurance Group of America | 3.3/5 |
| Hannover Re | N/A |
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V-Gen Pricing
V-Gen ROI & Value For Money
5/5
V-Gen has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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V-Gen Pricing vs. Competitors
Compared to its competitors, V-Gen's ROI score is rated right above Swiss Re.
| COMPANY | Pricing Score | |
|---|---|---|
| V-Gen | 5/5 |
| Swiss Re | 3.8/5 |
| SanDisk | 3.5/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | N/A |
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V-Gen Customer Satisfaction (CSAT)
V-Gen Customer Satisfaction (CSAT) Score
100 / 100
V-Gen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
V-Gen Customer Satisfaction vs. Competitors
Compared to its competitors, V-Gen's Customer Satisfaction score is rated right above Reinsurance Group of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| V-Gen | 100% |
| Reinsurance Group of America | 66% |
| Swiss Re | 64% |
| SanDisk | 60% |
| Hannover Re | 0% |
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V-Gen Customer Service
5/5
V-Gen has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About V-Gen's Customer Service
Address
120 Yigal Alon St., 6744326 Israel
Website
http://vgen.com
Phone Number
97235299707
V-Gen Customer Service vs. Competitors
Compared to its competitors, V-Gen's Customer Service score is rated right above Swiss Re.
| COMPANY | Customer Service Score | |
|---|---|---|
| V-Gen | 5/5 |
| Swiss Re | 3.9/5 |
| SanDisk | 3.4/5 |
| Reinsurance Group of America | 3.1/5 |
| Hannover Re | N/A |
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Sign Up for Brand Profile PRO to get the full V-Gen Customer Service vs. Competitors data and gain insights into your customers today.
V-Gen as an Employer
3.2/5
V-Gen has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
V-Gen scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of V-Gen would recommend the brand to a friend. ENPS measures how likely V-Gen employees would recommend working at V-Gen to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 57% | Promoters |
|---|---|
| 23% | Passive |
| 20% | Detractors |
